LOL

there IS a team leader in a call centre. thank you.

As someone in the same industry for the past 6 years, I can say the prospect is very good, provided you get yourself into the correct organisation. Try not to work too long for an outsourced call centre. Subsidiaries such as HSBC EDP is fine.

Besides becoming a team leader (which I think is the most tedious job in a call centre), u can also move into positions such as Call Centre Specialist (my favourite!) where you'll do a lot of call/process monitoring. Position such as Senior Customer Service Exec/officer doesnt makes much difference except for some minor salary increase, and you'll be expected to be more knowledgeable and be able to handle difficult customer.

Some might say it's routine, but human being are always different. Learn to handle them well, and you'll become a better communicator. Some of my ex colleague now work in the marketing or business development field, and they agreed that call centre taught them a lot.

If you like the call centre environment, stay on, be knowledgeable and efficient, handle your customer well and who knows, with proper qualification you can end up as the operations/call centre manager.