you can contact YES retail partner. saying that your area not under coverage and pin point them exact location. ask them to go on-site test out for you.

my advice if the Zoom/Fiz less than 3 bar. better don't subscribe. here is a link you can select area near you.

http://www.yes.my/v3/store-locator/retail-...349092263307904

to my experiences coverage is subjective manner. although the map shows no coverage. it may not be accurate. it happens at some places in industrial area outside of YES blue coverage area. i can get 4 bar strength.

no probs man..

ah yes coverage for fiz are using existing infra. if u get 1 or 2 bar fluctuating. this is very unstable. and for YES legal term services are rendered BEST EFFORD AS IT IS.

sign contract good luck to u.

some useful information about Zoom signal strength indicator base on testing for the 20Mbps plan. per my testing experiences.

5 bar - can get above 10Mbps. usually 13Mbps - 16Mbps
4 bar - can get around 8Mbps - 10Mbps.
3 bar - can get around 6Mbps - 9 Mbps
2 bar - can get around 3Mbps - 5 Mbps (sometime fluctuate to 1 bar)
1 bar - can get around 1Mbps & random disconnection at certain times due to climate (reception are somehow sensitive). otherwise on normal days should be stable.

so if you opt for Fiz do expect speed are impacted due to signal strength.

if you streaming using youtube for 20Mbps plan with Zoom..

1 bar - 240p/random buffering at 360p

2 bar - 360p/480p

3 - 4 bar - 720p

5 bar - 1080p

do expect minimal buffering as speed fluctuates due to air medium. don't ever compare with wired internet.

bear in mind your quota exhaust very fast with video streaming.

the YES Fiz only meant for 360p. good point no quota restriction till further notice. difference is white Zoom.

no wonder chuahcs79 is elite member for lowyat.net hehe.

should ask him how much he's paid having Elite status....

the modem is free but contract ain't free for 2 years. counting from start day u register...

hopefully the service quality all goes well for your 2 year tenure.

but to my experience with YES after 1 year all kinda services quality, coverage and issues crop out one.

termination you need to pay remainede mths multiply current subscription charges. not forgetting overdue payment interest is 1.5% per mth.

u basically never read the legal terms comprehensively...

there device does not even worth it unlike the fiber ONT. 2 years is shit experience and i been through. i still got 3 mths to potong YES.

yet still ppl fall into their marketting strategy. don't forget also overdue interest of 1.5% per mth for those late payment.

and for those who fought YTL comm by getting blacklisted under CTOS. the amount will accumulated time after time. if u plan to clear your name and be apply loans. your financial will be crippled.

this company YTL communication is WORST than ah long. if u wonder why SKMM/MCMC don't look at it. well then u know i know. no need mentioning.

this is not streamyx thread la

most of them complaint in closed fb group. but yes is u paid up outstanding n interest.

cannot compare with P1 cause co. wanna tarpau liao.

with YES it was never your right to dispute after the contract signed. because with your signature it is your acceptance to agree with whatever policy they are to implement... to explain layman if you have remainer 22 mths as entire billing cycle. if u signup postpaid plan rm109 example is your commitment fee. your debts will be rm109 (commitment fee) x 22 (mths billing cycle) = rm2398. the amount is consider you had no default in payment. YTL don't work like mobile 3G network where suspension stops payment. besides they charge u interest.


11. Effect of Termination
(a) Upon the termination of Your account/Agreement by either party You will be liable to Us for:
(i) the Commitment Fee for the entire Billing Cycle in which the termination occurred, unless otherwise stated;
(ii) any voice calls, SMS charges and other services incurred up to and including the effective date of termination; and
(iii) any outstanding amount(s).

(b) Before the expiry of an applicable Contract Period, if You terminate the Agreement OR if the Agreement is terminated due to Your default, You shall in addition to the foregoing sub-clause (a) (ii) and (iii) be liable to pay Us the sum equivalent to the aggregate Commitment Fees for the unexpired Contract Period still remaining as at the date of premature termination (hereinafter referred to as "Early Termination Charges"). However, Early Termination Charges are excluded from instances of conversion of Service Plan where a larger value Service Plan is substituted for one of lesser value.

© All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us - meaning YTL Comm can do whatever to you to charge u as they pleased until u pokai. this where mthly interest 1.5% comes to picture

(d) (i) All prior payments by You, including but not limited to any deposit and/or advance payments relating to any Yes devices bundled with Your Service Plan, are wholly non-refundable where termination is due to Your default.
(ii) All unused Data, Data Add-ons, Data Capacity Allocations and allocated free voice minutes and SMSes (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.

(e) All unused Data, Data Add-ons, Data Capacity Allocations and allocated free voice minutes and SMSes (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.

(f) The MSISDN provided for the Service will revert to Us upon termination of Your account subject to clause 4 above.

talking of suspension this is the condition. they start charging interest. the longer your suspension the higher your debts.


(a) We may bar or suspend Your account for such duration as We deem fit if :
(i) Your debt to Us has been outstanding for more than thirty (30) days (barring applies);

(b) Service Restoration: Restoring the Service to Your barred account requires You to have first remedied to our satisfaction the ground entitling Us to bar, including the settling of any outstanding amounts due to Us and any relevant interest charges for late payment. Where an account has been suspended, payment of a prescribed fee may be required for re-connection. (hidden charges )


this procedure will force u to corner end to under take Clause 11 that is effect of termination.. cause your debt be ever increasing from clause (a) must follow clause (b). you can run but u cannot hide.. u si beh tahan then clause 11 via legal letter from YTL Comm.

This post has been edited by toh2020: Mar 15 2014, 08:52 PM

if u must know how they force u to no way street. this is the terms lor... pay up or go bankrupt. u tak da jalan to lari one.... don't forget your next month payment and the months to come. it will be accumulated under your personal debts along interest daily basis calculated from 1.5% per mth @18% per annum. this is more like house loan daily OPR rate. the unfair thing they bar u some more xbole internet.... you be worrying every ringgit with tik tok clock day to day.

6. Payments
(a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.

This post has been edited by toh2020: Mar 15 2014, 09:41 PM

you don't want.. just drop them off....

or they YTL drop u with their legal terms till u pokai bankrupt...

i deal with SKMM/MCMC on this issue before. they advice if the ISP terms is too tight u signed. there is a legal bond users have to work with ISP irregardless they like it or not.

there is nothing they can do much.. they can only push ISP in particular to speed up the resolution process. nothing can be done.

just like berjaya property in this forum. the dev signed with digi to monopoly the area. tm not able to penetrate. this issue still go ding dong till now for years. the outcome is residence signed the S&P.

the same issue with safron condo under YTL. the extiva own the internet backbone aka copper cable go to your phone line. the ownership is not open to public. in order to disown this and residence can apply for any ftth. someone needs to buy the infra from extiva than can happen.

the danger is always signing legal agreements. this is beyond their help.