Hi guys,

I just found out an ant, a dead ant inside my monitor, that show up in the middle of the monitor!!!
How to take it out?
I scare to disassemble since I dont want to void the warranty.

Still in warranty? Send RMA..

If its still under warranty then nothing can be done. If try to disassemble then could void your warranty. Another choice is to send for RMA, and let them do the work instead...

What is RMA?

RMA stands for "Return Merchandise Authorisation", in other words send for warranty...

Nooo, I tried to talk to Dell, one full hour of conversation, and the result, they call this as "Natural Disaster".

There is nothing they can do about it.

This is a new monitor, and now I have to spent the whole time viewing dead body of this guy when I use my monitor

So.. You need to wait untill warranty expired than you need to disassemble all part and remove the ant.

Approx >4 years till the warranty expired.

Yeah.. What else you can do. Just wait for 4 years.

You know any experienced person who can disassemble the monitor?

A good shop maybe

But it will avoid warranty like you said before.

Just to share my experience. Got ant inside my Samsung tablet. Send to service center and they do accept it. But not rma, more to servicing. And it's free.

logically,monitor should be easier for this to be done i think..

but i dont know why dell cant handle situation like this

i'm going to service center by myself instead of calling them

ty for you opinion though

do keep this thread updated because i had similar problem except the ant is still alive. want to know if dell will honor the warranty.

lol Dell Dell Dell...

the next time someone asks me what its like owning a Dell, my reply would be,

"Like a natural disaster"

did they even bother to quote you a 'repair' price?

This post has been edited by h@ksam: Jul 24 2013, 09:27 PM

Nope, they totally cant do anything.

I ask him,just send some technician to assist me, as I believe they do have proper tools to disassemble the monitor.

But they cant, since they said, for monitor, mostly they will do 1 to 1 exchange, I dont want to change the monitor

The technical support cant even tell me how is the structure of the monitor in details.

I called them again today!

I tell them, different story, saying that there is a black dot inside my monitor and I couldnt get rid of it.

I didnt mention it was an ant, just a black dot.

Guess whattttt, they will do 1 to 1 exchange in 4 days

Failed Dell

smart move

You can't be too honest nowadays.

Lying pays.

it is not a lie i think, dead ant still looks like a black dot?

They would be puzzled at a dot with legs

But as mentioned before, you might have to pay a price for giving the wrong description if they open to find an ant inside...

nodeffect, OP stated that his warranty expires in 4 years time.

This post has been edited by UserU: Jul 25 2013, 10:48 AM

If no more warranty, you can try opening it. That's the only way...

for me, i think i prefer wait until the warranty is all most dead den only go for RMA. well if u go for RMA nw, later if yr monitor suddenly jz gone off how?
sry if my question smell noob..

black dot? they will check when u return to them...so try ur luck

Nah, I dont think they will questioned me with my descripition, you wont expect an ant to be inside of your monitor right?

If the monitor assemble in proper way, I think the ant shouldnt manage to be there at very first place?

Btw, the called me just now, tomorrow they come change new one

True that. It doesn't make sense that someone would want an ant there in the first place.

Dell's at fault and they should honor their warranty policies.

Once familiar with dis-assembling LCD/LED monitors, it can be quite easy although not for the faint hearted (speaking from experience here). There may be warranty seals on the sides and if these are broken then warranty may be void.

That's good news.

You can say its looks like a "manufacturing defect" if questioned.