Hi guys,

I just found out an ant, a dead ant inside my monitor, that show up in the middle of the monitor!!!
How to take it out?
I scare to disassemble since I dont want to void the warranty.

What is RMA?

Nooo, I tried to talk to Dell, one full hour of conversation, and the result, they call this as "Natural Disaster".

There is nothing they can do about it.

This is a new monitor, and now I have to spent the whole time viewing dead body of this guy when I use my monitor

Approx >4 years till the warranty expired.

You know any experienced person who can disassemble the monitor?

A good shop maybe

logically,monitor should be easier for this to be done i think..

but i dont know why dell cant handle situation like this

i'm going to service center by myself instead of calling them

ty for you opinion though

Nope, they totally cant do anything.

I ask him,just send some technician to assist me, as I believe they do have proper tools to disassemble the monitor.

But they cant, since they said, for monitor, mostly they will do 1 to 1 exchange, I dont want to change the monitor

The technical support cant even tell me how is the structure of the monitor in details.

I called them again today!

I tell them, different story, saying that there is a black dot inside my monitor and I couldnt get rid of it.

I didnt mention it was an ant, just a black dot.

Guess whattttt, they will do 1 to 1 exchange in 4 days

Failed Dell

it is not a lie i think, dead ant still looks like a black dot?

Nah, I dont think they will questioned me with my descripition, you wont expect an ant to be inside of your monitor right?

If the monitor assemble in proper way, I think the ant shouldnt manage to be there at very first place?

Btw, the called me just now, tomorrow they come change new one