Good luck! And do share your experience with us..

ok so this morning i went to the HTC Service Centre in Time Square and asked for a replacement unit because of the manufacturing defect on my unit..they agreed but they said they have to take the faulty phone to brightstar HQ, let them examine and get stock from them..so i have to wait for a week for a new set..but they said the can't do anything cause they don't have stock..so i have no choice but to wait for another week seeing everyone complain about their service, i really doubt that they can get back to me in one week lol...now i'm afraid that what if the new set is also faulty? maybe another gap or the purple tint in camera? if that really happens than i have to wait for another week really hope things go my way..

ya i will update u guys..hope it will be less than one week lol...

so if s-off ady want to send back warranty have to s-on again?

congratz bro..i just sent mine to time square for one on one replacement today..have to wait one week for new unit..

want to sell? haha..

i want one!! that is, if u're willing to sell

ok bro..will wait for ur PM

i just called the htc call centre and they said that they already have my replacement unit ready(i just send yesterday today ady can get replacement)..that was fast..so i called them again bcuz the previous staff doesnt sound very sure about that and the other staff said that my unit is already in stock but not yet send to front desk..still have to wait for their call, so maybe 2moro ady can get..quite impressed if i can get my replacement unit 2moro ..cause previously they said will take one week

i know right? but i still have to wait for the service centre to call me..i think they havent call me cause the stock reach their inventory but they havent order the front desk to call me yet..still, I'm very impressed hope they call me tonight so i can go get my phone 2moro

thanks man..will surely look out for the red tint issue as i dont have that on my previous unit..

thanks man..it's really nice to see them finally speed up their service..or maybe i was just lucky that they have stocks available lol

battery is actually not bad for this phone..can get through full day with moderate use..but i feel that it depends on what phone u were previously using..if u're coming from a note 2 u will feel that battery is a lot worst, but if ur previous phone have really bad battery life(like me), u'll have no problem with the battery life

ok guys...so i went to time square to collect my replacement unit..i expected it to be a smooth and easy process, but once again its a disappointing and frustrating process..
when i went into their service centres, there were 3 guys already at the counter trying to get their 3,4 htc ones replace..and when i was standing there waiting for my turn, one of the staff opened a new sealed set for them for replacement, but i think the unit have gap issue so the 3 guys rejected it..and the staff kept the unit in their storeroom...so when it was my turn, i expected the staff to give me a completely new set, but guess what? they just gave me the phone with the htc plastic still on it..the first thing that came into my mind was they tried to gave me the unit that the previous 3 guys rejected..i examined the phone and there was gap on the top and bottom of the unit,and there were even scratches on the side of the aluminium..so i immediately rejected that unit..so the staff went to the back and brought me another unit..this unit doesnt even have the plastic wrapper..i examined the phone and this unit was perfect, no gaps what so ever..but it has the tint issue in camera..so i again rejected that unit..so at the end another staff called me into a small room and gave me a completely sealed unit..i was quite happy at first but when i examine the phone, there was a very small gap on the top and bottom, it was better than the previous unit but it also have some rough edges on the sides..i wanted another replacement but they said they dont have stocks ady..have to wait till next week..so in the end i was like 'fxck it, i'ĺĺ just take the damn phone'..so i took the replacement and now i realized that the power button is not flushed and it's abit lifted on one side..aduiii..why is it so hard to get a good unit? So far my encounter with htc have been really frustratingm i think this is probably the last time I'm buying a htc phone..

yup i am using a poetic atmosphere case..I'm just done with all these BS, decided to just live with it..

ok guys, i'm not sure if this is a defect on my new replacement unit or it's normal, but when i try to take picture of my notes, the camera have wavy black lines moving across the screen(like there's a moving fan on top)..i think it only happens when i take picture of white color objects(paper,wall etc)

This post has been edited by ace-user: Aug 24 2013, 03:02 PM

ya when i first encounter the problem it was under fluorescent light..is it normal? i check using my friends huawei phone but his phone doesnt have this problem..

Does ur HO have this issue if under fluorescent light?
Ya I tried with other conditions but it seems fine..I will try more with other conditions and see if the problem exist..I tried taking scenaries outside the house(under the sun) and it doesn't have this issue..I haven't tried with another app bit I'll surely try tomorrow..

ya under normal light it's fine..the problem only exists when it's under fluorescent light..but i tried my friend's S3 and Huawei phone and both are fine, don't have any wavy lines..when i tried another friend's I5, sometimes the lines are there but sometimes it's not..so i still don't think this is normal, since previous users says that they doesn't encounter this problem with their HO even under fluorescent light...

Is there any users with silver unit that doesn't have gaps at all?? I think that it's a serious manufacturing defect, those who doesn't have gaps with the silver color model please report back, and remember to examine the phone closely..thanks..