Didn't know HTC so good, provide one on one replacement if send in within 14 days of purchase..urs is SiS or brightstar warranty? Btw, what spare phone did they borrow u? My unit have a small gap at the place where the aluminium contact the plastic side near the power button, and there's on the side of the phone there's one part the plastic wasn't cut nicely, very rough..might send for replacement since I just bought it a few days ago..

If can one on one replace I don't mind sending in for replacement lol..but mine is brightstar unit, can send to any HTC centre? Or can only send to brightstar service centre? Wonder can replace for red color or not..haha

So i just called htc and ask for a replacement unit (my HO have a small gap on the top near the power button, and on the sides the plastic are not cut properly, very rough)..the good thing is, they do have a 14 day warranty which means u can return ur phone within 14 days from the date u bought it and get a replacement unit..now for the bad part, i have to call almost 5 htc lines cause they keep asking me to call here call there, and at last when i call the service centre at time square(mine is brightstar warranty, have to claim at time square), nobody pick up..i called for like 5 times ady still nobody pick up..zzz..frustrated..

I called so many times until now oso nobody pick up..

That is the kelana jaya one..they will direct u to call time square centre if brightstar warranty..

Urs is brightstar unit also?

Mine is brightstar unit..I wan to call TS because I want to make sure if they have ready stock..if they do then I can just straight away go there and ask for a one on one replacement since my unit is just 5 days old..

Where to register complain? Btw, the service centre in time square only open from Monday to Friday ?
I tried calling them since 4.30, until now still nobody pick up the phone...I seriously don't know what they're doing..so freaking pissed off..

i can't go straight to their service centre if they dont have stock, i have an exam next week..and i have to make sure they got stock only i go..i can't go after next week because the replacement period will be over..i will try my best to push a 1-1 replacement on the spot if possible..if u see their facebook page it's all flooded with complain..everyone is so pissed with their service.

so they let you keep ur htc one while waiting for a replacement unit?
actually my htc one is quite good, i'm very satisfied with it..but there's just this small gap on the top of the phone. like the white aluminium wasn't cut evenly..and on the side also, there's one part that is a bit rough, like not smoothen..i'm actually ok with it but i'm scared that in the future i would regret it and since it's still 14 days within purchase i might as well get a replacement..but didn't know have to go through so much hassel..and until now, time square htc SC still haven't pick up my call..

Hi i'm new to htc devices, care to explain more about s-off..i have been using nexus for the past few years and rooting doesn't involve this process so i'm a bit confused
s-off is done before or after rooting? and s-off will void warranty right? Can the warranty be recovered by s-on?

I bought my unit from Satu gadget, and I actually spotted the defect immediately when i was examinating the phone..I pointed out the defect (the gap) to the seller and he said that it's a manufacturing defect and all HTC One has this defect. He also said that there'e one guy who opened 5 units which has all the same defect(I think is bs). Long story short, he wouldn't exchange a new unit for me and now i have to exchange it myself and going thru a whole lot of trouble with htc customer service..

actually i dunno mine consider gap issue or not..let me explain a bit..there's this white border around the phone right? which is glued/ in contact with the aluminium body..my unit has this one part on the top of the phone near the power button where the white border wasn't properly cut..the border was only cut until a certain length then it stopped..leaving the uncut area intact with the aluminium body while the cut part creating a gap..another problem is that one part of the white border on the side was not smoothen properly..it's rough..can feel it when holding the phone..can feel every part smooth but then suddenly one part feels rough and a bit sharp like that..

This post has been edited by ace-user: Aug 17 2013, 01:50 AM

Ya I do understand that..still, I will try my best to push a one on one exchange on the spot..doesn't hurt to try right? Haha

damn!! I just realized that I have another gap on the bottom part of my HO (near the charging port)
HTC Time Square Service Centre didn't pick up my call since Friday..If tomorrow they didn't pick up i'm gonna call their call centre and give them a piece of my mind

The top part is kinda obvious..I noticed it right out of the box..the bottom one is not so obvious though, I just noticed it yesterday...

The top part is pretty obvious..how do u glue it? I'm not that good with all these stuffs lol...

i dont think I'm gonna do that on my own, the phone might ended up screwed lol..

I posted my problem with the gap on my htc one on the HTC Malaysia Facebook page last Friday and today they finally replied me, asking me to send my full name, contact details and IMEI number to their email and I did. In the email i stated that i wanted a one-on-one exchange on the spot, and i gave them a bunch of reasons for that. After a few hours i called their call centre, asking them about my enquiry and they said they're working on it and will reply my email in the next 24 hours. I also told the guy about the issue i'm having and i again pointed out that i want a one-on-one exchange on the spot. So the guy told me that he will try his best and he have to check whether the time square service centre have available stock or not and he will get back to me. So here i am patiently waiting for their response and i know that most of u would say that it's impossible to get one-on-one exchange on the spot but hey, it doesn't hurt to try right..haha..hope things do go my way though..wish me luck

yup..oh so u're Alvin Yeoh? haha..my advice would be spamming their facebook and calling their call centre,and u try email them..the staff say they will reply within 24 hours..i posted around 10.30am today, hoping to get a response tomorrow morning..will update u regarding my issue..good luck to u