What i am genuinely pissed off by eco world team is:
Lack of effort; they claimed that they have contingencies in place but history have shown over and over again that this is not true
Lack of experience; they claimed that the team is experienced but their repeated attempts and failure has shown otherwise
Lack of knowledge; some of their staff are not very well briefed about the product. Answers to same question by different staff yield different results.
Lack of transparency; not being transparent in their offerings, packages, timeline, etc.. A layman might accept your general answer but please do not undermind sophiscated purchasers such as tengster.