https://pictr.com/images/2021/10/28/BVNAfj.md.jpg

Hi Sifu, my statement date on 22/10/2021. May i know this transaction will be include in next statement cycle? Since we need to spend RM2500 to max the cb.

Hi Sifu, mean i still need to spend another RM245 to achieve RM2500 total monthly retail spend?

My last received for July petrol spend (received CB on Sept), after that no more.

Anyone got?

This campaign still going on? Anyone get this 18% cash back since campaign start on August?

i called to call center, they like don't know got this campaign, keep told me already credit to my card every month. But actually that cash back is 12% cash back.
Still need to teach them google RHB Shell card and find the tnc at the bottom page.

After that CS said will call back, but i don't think they will call back because i never get call back from them.

RHB CS really bad.......

so far no. I have ask RHB CS few week ago, until today still don't have any update.

i choose lost card department, they answer.

i did same thing like you.

Hopefully one day they can improve their customer services, but quite impossible for them.

my last spending on shell to get this 18% CB
Aug 16/8
Sept 20/9
Oct 8/10
Nov 10/11

I have same problem with you. I emailed to them 2 week ago and keep follow up, the only from them "still waiting reply from relevant department".

At last, I called to lost card department and scold them. Finally after 2 day they called back said mistake on calculation, balance CB will be credit on next month.

My case issue was, total spending more than 3k, petrol can get 5% but online only get 2%. I don't know what bank system they using to generate CB for their customer.

Cheer, go for lost card department

haha, i got RM10 too.

How about your petrol tier?

Last time my online spend CB tier 2, petrol CB tier 3, total spending more then 2.5k(including 1k Gov Spending).

Gov transaction included in total retails spending, but not entitle for any CB.

You can log complaint to them. I able to get back the balance amount.

By email -> customer.service@rhbgroup.com

You make take 2-3 weeks to get reply. So need to keep follow up.

I have same problem before, just send them email.

I sent to customer services email, remember to keep follow up.

Base on their previous reply, system unable to trace some transaction, so CB fall on different tier.

Monthly RM2500 retail spending are include whatever transaction, so when your Petrol get tier 3 CB, your other category CB also will fall on tier 3.

You can refer back my previous post.

For me, RHB CS really troublesome.

Anyone got their cc statement by email?

My statement date was 22/4, normally will get statement by email around 24/25 of the month.

I am trying to get it from RHB online, but their website is different and i can't find statement download.

Appreciate anyone can let me know where to download statement.

first time get RM50

top up TNG RM500 on 25/4 00:00:04

their CS really worst! called, but no one answer