right. it's business, so tapping into the market by fulfilling demands is common sense. however doing things against the law of physics without compatible technologies are nightmare.
after so many years with its presence in Malaysia, that's the weakest link that asus has never paid attention and efforts to fix. seriously.
in asus, i see so much about smart minds doing stupid stuff.
they can spend so much money decorating the whole lyp with asus this and that, yet they neglect the importance of improving their after sales and tech supports (which definitely affects the confidence level of consumers, and eventually sales in the long run).
to me, one of the keys to provide good service time lie in the internal design of a device (that can provide convenience to access internal parts). it is not because i want customizations. it relates to how easy it can be to service that device. if you looked at brands that can deliver excellent service time, their devices usually have such designs. and that does help. a lot. this is one of the known secrets of how, for instance, dell can do so well in servicing their machines, via outsourced service providers (ok i put aside availability of parts, logistics and what not, because those should be dealt with first)
what asus does (i.e. design their laptops to become close to unserviceable) actually affects their own service time. (it will take the service staff more time and patience to do just simple tasks). the outcomes? there is a special thread just for your reading pleasure :/
asus is well established. they have good technical and marketing teams, and they build good machines. to become better, they must fix these fundamental issues first. it's killing them. (and there is no need to tell us the various 'problems' if they have to fix it. people are doing it right. why can't asus?)
Haha when u mention their ads/iklan yeah im sometimes amazed and in awe their ads if compared to other brands is superb like samsung ads but behind those big2 ads is a very doubtful sc.
I think if this goes on the same thing will be repeated over n over again. Their design and their sc. The least asus should do is their gaming line notebook be serviceable. Not some impregnable fortress.