that is true. but since we all have screen shot and so many complains as prove, I doubt abn can escape this time. speaking of prove, imma screenshot those fb complains before they remove it.
1 of the many complains.
[attachmentid=4153007]

This post has been edited by annoymous1234: Sep 30 2014, 10:55 AM

we might need to compile the list of complaint made thru CFM and then we can escalate it to SKMM.
mine: CFM/14/09/0611

now abn cap my connection to 1mbit/s

http://www.skmm.gov.my/skmmgovmy/files/att...s_Broadband.pdf

27. (b) i and ii,
ABN failed to adhere to that fully. So I guess we can complain d. 2 mbps out of 10 mbps at night already failed to fulfill the 85% of subscribe level 95% of the time.

So maybe you can get 10 mpbs right now anon, but at night you get 2mpbs from 8 till 12, so that give you right to complains d.
1 week = (24*7) - (weekends slow, 24hour*2days) - (slow at night in weekdays 5hour*5days) / (24*7) * 100%
Thats 56.65% of the time they were unable to fulfill the standard of service.

Imma complain today at lunch.

This post has been edited by Riolis: Sep 30 2014, 12:47 PM

cld u paste sample of ur report here? the due date for them to revert to me is by today. else tmr report day.

simple content will do, your might have 10mbps cap in first place, just do HTTP download and you will get capped after 20minute, this issue might not affected new customers

This post has been edited by zerorating: Sep 30 2014, 06:38 PM

I've gathered enough evidence to show that I too have been capped. zerorating and Riolis is right. At first my speed was jumping between 2xxkbps to 8xxkbps, But after a 2GB file download, the speed for 3GB file onwards will be capped (nice fine zerorating ) . I even download a file from Microsoft server to test so there is no way ABN can say its server issue, etc.

this was before I begin to download a 2GB file, can see the d/l speed is 8mbps, meanwhile upload timeout.
[attachmentid=4153911]

and this is after 2GB file is downloaded, everything is capped to 2Mbps.
[attachmentid=4153914]
[attachmentid=4153916]
http://www.speedtest.net/my-result/3798413227
http://www.speedtest.net/my-result/3798413227
Downloading from Microsoft server, it should be full speed.
[attachmentid=4153917]

This post has been edited by annoymous1234: Sep 30 2014, 10:59 PM

I just hope that this capping implementation were temporarily, I still waiting for statement from ABN's technical team, but still no answer at all
Early assume, most likely ABN try to preserve as many bandwidth possible as they getting charged more by the peering partner due to AAG breakdown, instead on throttling international bandwidth, they do the capping to the network access level (last mile).

Anyway, just do the complaint if possible.
Seems like there are movement on abn user on abxcess facebook for complaining on slow speed to skmm/cfm

This post has been edited by zerorating: Sep 30 2014, 11:35 PM

Tomorrow before noon will call them to get report number then straight proceed to CMF

do u know how long the contract for student package?

Maybe u can bring this to ceo facebook
https://www.facebook.com/sreedhar.subramaniam

CFM/14/10/0003

sigh

Can't get ABN shitty CS on the phone since last noon, email sent d. What time do the CS usually start working?

These mofo's are now now not fulflling the 85% of subscribe speed 95% of the time at all. Now its 0% of the time, now they go full throttle while they get more idiots to sign up. I keep seeing more of these red shirted fackers in my area this past few days.

maybe there is alot people notice the slow speed, so they put their hand to call the customer service, but customer service will just say, ar, i dont la, let me redirect this ticket to Technical team
I believe 9am they already start working
2mbps speed, alot people will not noticed the speed drop unless people see the download speed on their download manager, but for 1mbps speed, that's the nightmare came

This post has been edited by zerorating: Oct 1 2014, 10:00 AM

ok got my ticket number, time to cfm this shit.

Do you phone CFM directly or email?
nvm. found the form

This post has been edited by Riolis: Oct 1 2014, 10:09 AM

i see some people in abnxcess facebook hardcore until want to complaint to SKMM direct. Last time when I do complaint with SKMM channel, i got scold, ask me to use CFM channel first before do a complaint with SKMM.

well let see, how much CFM can help us first, then we can do compilation of CFM complaints list then redirect than proceed with SKMM complaint.

operation cleaning up negative facebook comment started again

Yout Complaint Reference No. : CFM/14/10/0009

SKMM dem lazy one. Too much bureaucracy. But I will swim through all that bureaucracy if it means I can bring ABN to justice.

This post has been edited by Riolis: Oct 1 2014, 10:28 AM

last time i do streamyx complaint thru SKMM damn efficient one, within one business day, TM responds, somemore one day sent 3 actual TM technician (not contractors) to my house for problem checking