Below is the latest correspondences between myself, Lelong.com and leonjunyin. The seller is adamant that I apologize to him before he will refund the money. He is so obstinate. Anyone thinks he will service your claims for warranty once you have paid him? Stay tuned for the latest development:

Correpondence with Lelong.com

This seller has:

(1) fraudulently registered in Lelong.com as shipped the product when he has not (please check your record);
(2) promised that he has stock and committed to dispatch within a few days before I pay him. He himself has broken that commitment. He has also proceeded to deleted all records in Lelong.com Seller’s Q & A in regard to all evidences of his commitment, dates, etc relating to sharp56 showing his ill-intention (please check your record. If not I am pleased to provide a copy which I saved before the deletion).
(3) refused to answer calls and smses until under threat of police report. Only when threatened with police report that he responded. Now he says that this is rude/disrespectful and taking that as an excuse not to refund the money. If that be the case, any lawfully constituted contracts can be easily annulled because of disrespectfulness? Your seller doesn’t understand the basic law of contracts and you should educate him on this.

Despite the above wrong doings by your seller, it will be the height of lunacy and ridiculous that he expects an apology as a condition for his refund. He should be subjected to the law of contract and penalized for his attempted cheating (stating that he has shipped the product when he has not) let alone having the gall asking innocent buyers to apologize to him. Let me ask Lelong.com since when is an apology a prerequisite for the refund of money on a contract which is breached and not fulfilled? Either he sends his product or refund the money. There is no two way about it. Certainly no prerequisite of an apology. You can well understand the basic tenets of law.

Since he has rejected your request, I urge Lelong.com to suspend this rogue seller which is giving Lelong.com a bad reputation and give me his ic and business details so that I can proceed to lodge a police report.

Lelong.com is big enough and better off having one seller less for tainting the honest and good image of the rest of the sellers.

Please mediate and take action. You have to protect consumers rights or else seen abetting in the seller’s wrong doings.

Regards



From: Lelong Customer Support [mailto:feedback@lelong.my]
Sent: Wednesday, May 08, 2013 11:27 AM
To:
Subject: Fwd: {Spam?} Seller id : leonjunyin Order ID : 1279380 Date : 26 April, 2013


---------- Forwarded message ----------
From: Junyin LEE <leonjunyin@hotmail.com>
Date: Wed, May 8, 2013 at 10:59 AM
Subject: Re: {Spam?} Seller id : leonjunyin Order ID : 1279380 Date : 26 April, 2013
To: Lelong Customer Support <feedback@lelong.my>

From leonjunyin

please tell buyer to lodge police report , I had enough of proof , I did SMS buyer want to wait or either refund , but he disrespected us and rude to us , and never give us any answer ...this buyer own us an apologize , please ask this buyer to sincerely apologize to us , before we proceed ..

Sent from my iPhone

On 8 May 2013, at 10:41 AM, "Lelong Customer Support" <feedback@lelong.my> wrote:
Hi "LEON JUNYIN" <leonjunyin@hotmail.com>,

From Lelong.com

Kindly refer to below complaint from your buyer. It has been quite some times the shipment for this ordered item been pending. Kindly refund to the buyer within 24 hours or failure to do that will result in account suspension and we do not hesitate on providing details to buyer to lodge police report.

Thank you.
---------- Forwarded message ----------


From Buyer

From:
Date: Wed, May 8, 2013 at 10:15 AM
Subject: {Spam?} Seller id : leonjunyin Order ID : 1279380 Date : 26 April, 2013
To: feedback@lelong.com.my

I refer to the above order id.

On 26 April I ordered through Lelong.com and paid RM809 for the purchase of 1 unit of JIAYU G4 handphone to the above seller. On 29 April he registered the trade as shipped.

Until today I have not received the product. I called his handphone many times and he did not answer. I also sms him many times but received no reply until I sent an sms threatening that I will lodge an police report against Lelong.com and him. He now said that there was an technical error that he registered the trade as shipped where he hasn’t because he has no stock. If such is the case he should have promptly refunded the full payment.

This seller was very rude when I confronted him with police report and replied that he would not refund the money since that I threathen him with a police report because that is his penalty for doing so. I asked him to settle the case within 24 hours or else I will lodge a police report and a report to the Ministry of Trade against him along with Lelong.com. This dateline will expire today.

I urge you to look into the matter expediously to rein in rogue sellers such as the above person and resolve the matter by today failing which I will proceed with a police report and a complaint to the Ministry of Trade (Consumer Tribunial). You can look into my records at Lelong and the seller’s claim that he had stock before I proceeded to pay him through Maybank.

Thank you and regards

This post has been edited by sharp56: May 8 2013, 03:23 PM

[SIZE=14]


Good !!! ~~~~

We had sold over 3 years , 3000+ customers , only 2 complain here


LET ALL SEE WHAt kind of person , what kind of buyer this 2 person really are ...




1st one is , Headset , the buyer called us , ask us give best price best discount ...

ask us give headset , we only mention , if available will give , not promise

and we did free extra case


we even sold to him at almost 0 profit , is it what he should do ??




2nd case // sharp56


Believe us this is a ridicurious person '


asked wether wanna refund or not,or still want wait, but dont give any answer ... rude word to us , threatening us when we did nothing wrong at all , when we already telling willing to refund .. this 2 person is joker ..

when we willing to refund , but so many improper action taken by this ridicurious buyer ...

kindly ignore


below as proof between us and lelong


---------- Forwarded message ----------
From: Lelong Customer Support <feedback@lelong.my>
Date: Fri, May 10, 2013 at 9:00 AM
Subject: Re: Seller id : leonjunyin Order ID : 1279380 Date : 26 April, 2013
To: LJ Wong <empire@streamyx.com>
Cc: leonjunyin@hotmail.com


Hi LJ Wong <empire@streamyx.com>

It seems like you still do no want to provide the seller with your bank details. Why? The seller's account is restricted from posting, and that is sufficient for us for now. All parties especially the seller is waiting for your bank details for the refund. Are you going to provide the seller your bank details for the refund.


Hi Junyin LEE <leonjunyin@hotmail.com>

Let wait and see if the buyer provides the bank details or not by today.

Thank you.

On Thu, May 9, 2013 at 5:34 PM, Junyin LEE <leonjunyin@hotmail.com> wrote:
It is obvious is the buyer wrong , if he refuse to give bank account , you should knew what to do ... I will personally go lelong department and show all the proof , if anything we settle at lelong office, it should be both buyer and seller side treated fair and square , thank

Sent from my iPhone

On 9 May 2013, at 04:15 PM, "Lelong Customer Support" <feedback@lelong.my> wrote:

Hi Junyin LEE <leonjunyin@hotmail.com>

Ok. We will ask the buyer the bank account details on behalf for you the seller.

Hi empire@streamyx.com,

We apologies for such thing to have happened. Can you provide us the bank details so that the seller can arrange the refund for you.

Thank you both seller & buyer for your cooperation.

On Thu, May 9, 2013 at 4:12 PM, Junyin LEE <leonjunyin@hotmail.com> wrote:
We ask buyer wanna refund or not , but he refuse to answer , and rude word to us , mention we cheating , fair ??? buyer never apologize and request refund but lelong restricted our account when we doing nothing wrong at all , fair ??? is buyer want refund , you ask us to call buyer , but not buyer to call us , fair ??? and add on buyer never give us any account detail , buyer purposely rude word to us , purposely threatening when we willing to refund to buyer , is it all call fair ?? Please explain , thank

Sent from my iPhone

On 9 May 2013, at 04:01 PM, "Lelong Customer Support" <feedback@lelong.my> wrote:

Hi Junyin LEE <leonjunyin@hotmail.com>

Ok. Coming here will not solve your issue with the buyer and authorities. We believe that we have treated you and the seller fair enough. What we want is to get this matter resolved. Would holding the buyer's payment fair for you?

Hi "LJ Wong" <empire@streamyx.com>,

Can you provide the bank details to the seller for the refund?

Thank you.

On Thu, May 9, 2013 at 3:54 PM, Junyin LEE <leonjunyin@hotmail.com> wrote:
We are the customers of lelong , we had paid lelong around rm20k in 2 years , you must treat your customers fair and justice. I will personally go to lelong department tomorrow

Sent from my iPhone

On 9 May 2013, at 03:30 PM, "Lelong Customer Support" <feedback@lelong.my> wrote:

Hi Junyin LEE <leonjunyin@hotmail.com>

We understand you side of the story, but imagine the buyer lodges the report against you. Then, we will not open your account again. The buyer has a point that the payment was hold by you.

But, to keep this short, can you contact the seller and arrange the refund to him immediately?

On Thu, May 9, 2013 at 3:23 PM, Junyin LEE <leonjunyin@hotmail.com> wrote:
From us
the factory , they mention another batch around 10-15 may only will come out , can wait ? Or we refund to you first ? Sorry cause 3-4 pm rushing to airport , so no answer or reply your message , just now have many customers here , now finished .


From him .. Buyer
***deleted due to hate to see it . it is many bad and rude word from him**

From buyer

It's up to u. Anyway rm800 is not much anyway. I have enough connection in the customs department and the ministry of trade to cause problem to your Internet business. You are just immature and don't know who you're dealing with.


From us
Really stupid , brainless , I already mention wether want to refund , you never give me any answer , and mention us cheat you , go an ld report and see what police will tell you , really stupid person , WE NEVER CHEAT ON YOU ANYTHING !! is it you have mental have problem ?? It is all because of behavior and attitude problem , did wrong but never knew to apologize .., stop wasting my time ...


And some some more rude word by the buyer ...

Lelong didn't get any proof to do thing , simply trust on one site ??

We do thing right , honest , in proper manner

Lelong help those unreasonable , ridirucous person which doing wrong but don't know to apologize


We just want a sincerely apologize from the buyer , is it hard ??? thank

We did nothing wrong , this person is too much .... demanding cheap price , demanding many free gift , and we do never promise this person to give any free high quality beat earphone , we mention we can give if available , we sold to him the tablet at almost zero profit , with free casing , pouch , usb cable , otg cable , screen protector , and extra 1 good recycle bag for free ... he just unhappy when we dont give the earphone , we we also never promise ...


We treated this person so good , but he all can saw what he did... that is the reason we blacklisted him at lelong

We wont simply blacklist he if he is not action unreasonable and too much and even unacceptable ..


You guy all can judge , what kind a person he is like ... thank

+10000

By the content of your reply,my advice is to kindly settle this manner in a slightly professional way.
From the looks on what you have posted above, my guess is that the tide certainly doesn't favour you.
Just to be fair to you, you might as well copy paste the exact same words that the buyer had exchange with you to avoid further misunderstanding from us spectator.
You should know that the customer and your service comes first when you are doing business, you seriously wan a apology from your customer? are you even mature enough to work in this field to have such thoughts?

And No, from the looks of it. You do not did the right thing in a honest way and very far from treating this in a proper manner. At least that is what I see from your reply to this thread.

You do not have the right to blame your customer for a non-profitable business, because the quotation and the terms is given by you. What you can do is to reduce your cost to make it profitable, not blaming your customer.

Hope that you can provide more details on this to avoid further misunderstanding.

#CustomerServiceComesFirst

macam nama korea

Yes , thank for advise


we already fully refunded to the person ,

the person (sharp56) ... When the time , we updated wrong trace number ( suppose to be other buyer ) , we immediate give him a call , you try to ask sharp56 ,

he knew , we knew , we already explain to him

and in few day you tried to call us few times , cause we doing business online and walk in customers ( physical store ) , sometimes we are busy ...

we replied we will call him back in a moment

after 1 hours later , he start with those rude words and bad word and threathening us ..

after we free around 2 hours later we replied him, please be patience it is only within 3 hours since you call, we can refund to him first or still want to wait ....


Then he do not answer our question ... wether wanna refund or not , just feel like dont trust on us anymore , direct shoot us , threatening us , and then report to lelong when we did nothing wrong '

Nothing wrong at all ...


We just demand an sincere apologize from sharp56 , and asked him to change that attitude or personality , but he keep attack us without reason , it is very disrespected ...

All of you , is this case look very funny ????? why this buyer did so many things ??? while we going to refund ... why he never ask us for refund but direct report and disturbing us ??? why ??

We are dare to post here .... He is here we are here .... we both also had all the proof .. sms or email....

Because what we stated , All are real ... we do business honestly, not like other ,

But , not every customers all the same , some is really good , some is really bad , some even be ridicurious , unreasonable ..

we knew what kind of person , customers have now a day , but please be reasonable , when you want to mention something ..


that is why almost everybody prefer us ... you can ask for other buyer those already bought from us , we given 2 week 1 to 1 new exchange and 1 year local warranty without any extra charge on manufacturer defect , thank


WE are tried to be nice , talk nicely to this sharp56 buyer , but he not appreciate, and talk nonsense and threatening us , thank

But the real case is , We never promise him the headset , and we did mention to him at phone conversion , if available , we can give .. (*** If available)

We already given very cheap price with warranty , with so much free gift RM380 only for pipo u1 with RK3066 CPU 16GB 1GB bluetooth , free case , free pouch , screen protector and so on, and it is all new set without any defective ...

But what the customer mention is we promised .. it is misleading and untruth , and unfair to us . thank

A buyer received so much free gifts shouls be happy , and the item is working great already (he already bought )6 months until today without any problem , he should be happy

Please be fair to everyone , there are not buyer , but both buyer and seller right need to be protected . thank

You said never lie huh....

I bought it on 1st of april 2013 - my niece birthday as I mention earlier

so it is here in lowyat.net and it is written in black and white as proof that
between 1st of april 2013 and 10th of may 2013 is 6 month.

good thing is you cannot delete or black list.

so lo and behold

by the way your English is bad man...
do you see sharp56 complaint written in good manner explaining the situation.
easy to read, yours on the other hand well....

anyhow why are you so touchy suddenly about the headset,
you explain the free gift and all but happily forgot to mention why...
a) never pickup or reply the sms after sales (somehow you able to pick up and reply before sales)(consistent in both sharp56 story and mine)
b) blacklisted me in your sale due to asking questions

I did not ask for high quality headset, I ask the original pipo headset that is included in the box, you said got but cant find it and I said never mind take your time but make sure you get it before my friend pick it up which is about 4 hours away. I did not ask for extra free gift, that my friend is all you. What I don't understand is that you could have called and explained to me but you did not. You did not call and tell me "hey bro, the headset I cannot find, never mind, I will replace with other free gift for you, are you ok with that?", Instead you expected me to understand what the free gift are for...

You also seem to not mention that the item I bought did not have original box and I accepted it anyway. So, I am over demanding even though I accepted the item without the original box. You gave me a reason that the box got mix up during shipment from china but in actual fact it could also be any other scenario than that. for example, Customer return due to unsatisfactory result and the box was damage or lost. Could be anything but took your word, right? Think before opening your pie hold.

You choose to keep silent and here you are replying, not my fault, not my fault, everybody here is persecuting me, other people all good, this two are bad, I am good , I am innocent. Like a small child.

For Your Information, I posted here my experience, just a share, not to seek justice....

The justice maybe that when people google you up, there will be an issue on you and how you handle it and they will choose whether to deal with you or not. That's all. Capisce.

P/S

How you know that the thing I bought from you is working without problems. For a headset you do not what to tend to your customer you think, I have a problem I can count on you.

The pipo itself no issues so far but the charger spoilt. I bought a new one settled the problem. If I were to call you, finish, another nightmare, you see my number also never picked up, How I claim warranty if got trouble. So I spared my self the trouble.

The leather case was not free, it was extra RM10 and it don't even fit the pipou1 tablet.

This post has been edited by theonebit: May 14 2013, 05:33 PM

Ctrl+W at Hi,

Leonjunyin.

.has a bad reputation.. in customer service ..??

MANY BUYER BUY FORM HIM ALSO COMPLAIN ALOT ...
https://forum.lowyat.net/topic/2810243/all

another nightmare..., customer's number also never picked up, How I claim warranty if got trouble. ..

This post has been edited by macpro2: Jun 16 2013, 08:20 PM

so u got back money from this dishonest rude seller.?

The fact is How you behave Just because a earphone ???

and second , we really never promise you

Third is ,. we give you extra free gift


and what is your attitude and behaviours....???

Ridicuruos.... all people saw this post al knew bout it ...

You keep on critical on us just for an earphone ???

Even we treat you so good, give discount , give free case , free pouch and so on ..

You think we should blacklist you or not ???

People got brain ... it is obvious who wrong . thank

Please ignore this ridicurous competitor ...

NOW YOU GUYS KNOW WHAT KIND OF THIS PERSON , THIS SELLER LOOK LIKE ....


THANK ..

https://forum.lowyat.net/topic/2810243/+120#entry62993511

Seller;; leonjunyin
HI

Senang cerita i beli Vido N70S dari leonjunyin.

Bayar 9 Julai 2013 petang (Selasa).

11 Julai Seller bagitau ada sikit problem so akan hantar ASAP once new stock reach

Try google nama seller then found this thread. AYOYOO!

Seller post barang 12 Julai (Jumaat)

Barang baru sampai petang tadi 14 Julai 2013 (Ahad).

Setakat ni tablet masih berfungsi dengan baik. TQ


TO LEONJUNYIN :
U kena bagitau buyer if u ada stock problem. Senang cakap TERUS TERANG (honest). I boleh faham dan sabar but remember not all buyer like me.
=======================================================
PLEASE BEWARE //...Leonjunyin please check here..

(After selling he 'Leonjunyin' ignore u & leave yo in the DARK!!!

"Also have proof few of his customer complain about him delivery of phones take 2-3weeks.& with bad FB on this supplier"

Beware!! After Buying form him he ignore you ..no customer service..

Comment by: sharp56 (lowyat) https://forum.lowyat.net/index.php?showtopi...3&hl=Leonjunyin
https://forum.lowyat.net/topic/2810243/all

Comment by one buyer : theonebit (lowyat forum)
https://forum.lowyat.net/topic/2769336/all

Leonjunyin..many problems & arguments.. with buyers..
^^^^^^
Buyer: sharp56 (80: 8+,100%) Retract Reply Item ID: 127865985 Date: 8/5/2013 10:49 Price: < RM1000 Rating: Neutral
Bought an item from him and he fraudulently registered as shipped where he hasn't because he has no stock. Refused to refund my full payment of RM809 because I threatened him with a police report.
^^^^^^
Buyer: adihar [User is IC Verified] (794: 67+,100%) Retract Follow Up Item ID: 121837271 Date: 18/4/2013 16:34 Price: < RM1000 Rating: Neutral
Sent wrong item. Nearly 1 month to get replacement. Always busy to reply email. 100% record because cannot give bad rating
^^^^^^^^-
Buyer: LouiseJames (15: 3+,100%) Retract Follow Up Item ID: 126016381 Date: 7/4/2013 11:54 Price: < RM 100 Rating: Good
To all buyer.this guy will show all yours personal detail if u give bad rating.if he is professional on business,he must know how respect to customer. i am the buyer, not competitor. be-careful.
^^^^^^^^^^-
Buyer: cjchian (11: 6+,100%) Retract Reply Item ID: 123544118 Date: 17/3/2013 23:29 Price: < RM1000 Rating: Neutral
Bad rating !!!! said Android S3 white got stock, sent come a black colour !!!! always tell that seller white colour white white white. no fix S3 cover, that pic writed can fix! 7days just reach !!ba
^^^^^^^^^^^^^^-
Buyer: almizan (57: 17+,100%) Retract Reply Item ID: 120310381 Date: 3/3/2013 20:21 Price: < RM1000 Rating: Neutral
Barang ada dapat...tapi ada masalah.sampai skrg nie...phone masih tidak dpat guna..sudah ntar balik...tapi masih belum dpt pakai shingga kini koen ini dibuat, penjual ada respon tapi kdng lambat....
^^^^^^^^^^^^^^^^^^
Buyer: kamal3766 (0: 0+,100%) Retract Reply Item ID: 121840143 Date: 2/2/2013 19:1 Price: < RM500 Rating: Neutral
phone can't make any configuration as the wifi isn't functioning.. and as for moble network didnt have exact setting for phone brand. apply help and proposal from supplier but no response
^^^^^^^^^^^^^^
Buyer: moncut (0: 10+,100%) Retract Reply Item ID: 118975065 Date: 29/1/2013 11:57 Price: < RM 250 Rating: Neutral
actually no english manual. Asked him for english manual twice via sms but didn't send it via email.
^^^^^^^^^^^^^^^^^^^^^^^^



This post has been edited by macpro2: Oct 17 2013, 11:57 PM

so far i had no problem with lelong seller. but look like from now on, i will google the seller name first and see if he have any bad reputation before buying.