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 Share your car service/warranty experience, At your official SC

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TSs@ni
post Apr 4 2013, 11:31 AM, updated 13y ago

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



Share mine first

1x visit proton servis mesra batu caves
Waited 1.5 hour just for them to test drive for 5 mins.
Asked me to come again tomorrow for parts replacement

1x visit proton servis mesra batu caves
Left my car there the whole day from 8am-6pm
Boss, still cant solve la, can u go to COSE shah alam? doh.gif

Email proton-dont-care
2 weeks later, asked me to go to proton bukit maluri doh.gif 2 weeks just to replied this? ohmy.gif

27/3/13 proton bukit maluri
Arrived 7:15am, shop not open yet
8:00am opened
8:15am, took my car key and i left it there, took komuter to work, walk distance 1km to nearest ktm
Received call around 12noon, boss ini absorber rosak parts xde.. doh.gif asked me to collect car and wait 1week

4/4/13 proton bukit maluri
Arrived 8:30, put my service book there. Appointment is arranged for 9:30am...
9:35am, come come lets see ur car, collect my key...
11:15am, a technician took my car go inside workshop

Now waiting, will update whistling.gif

Update 1:
Finished work edi.. Installed new bump stopper and absorber.. Done at 12:30pm.. Until now dunnow where he went lorrr

Update 2:
Saw my car oredi inside the workshop at 1:15... But the guy off to lunch doh.gif

Update 3:
Done at 2:45pm... Sound is still there..this time maybe tulang anjing.. Yeah rite

Update 4: changed tulang anjing/link?... Sound still there

Then with help from lynspira group, i remove the metal clamp..voila the sound gone..


Conclusion: SC unable to solve, but i got new parts for several items wub.gif
Lost of time...priceless

This post has been edited by s@ni: Apr 21 2013, 10:57 AM
TSs@ni
post Apr 4 2013, 11:45 AM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(XCInspire @ Apr 4 2013, 11:36 AM)
Face problem....  tongue.gif
*
Yeah, ayam not leng chai like u cry.gif

Luckily they mentioned FOC whistling.gif

QUOTE(kausar @ Apr 4 2013, 11:37 AM)
go to proton sc not authorised/franchise service center.. they have most spare part available
*
Bukit maluri is one of the complete center..

Mesra batu caves can service and repair (which is under proton not dealer)
TSs@ni
post Apr 4 2013, 12:09 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(jnick @ Apr 4 2013, 11:50 AM)
Already cheapskate. But want superior service.

What car u go service?
*
Ayam driving elcheapo proton car oni

QUOTE(unknownhammie @ Apr 4 2013, 11:59 AM)
Why inspira? Vios la  doh.gif

My car not yet 6 months no need c.. mostly all void warranty  rclxub.gif
*
Try first la..they might entertain u..all other 3 inspiras here all modded lim already.. Still they are inside this SC tongue.gif

QUOTE(dares @ Apr 4 2013, 12:04 PM)
My experience with COE is a mix of good and bad, but generally they are SLOWWW. But if wanna claim anything, you stand a better chance that they have stock.

Worst Proton SC ever - Sin Siang Hin. Avoid, avoid, avoid, avoid, avoid. You wanna claim warranty? no stock / today fully booked /pls come back next week.

The best part was, I once called up their stockist in Pandan Indah  to see if they have stock for a part. The stockist ask me to call their service branch in Midah. You know what the receptionist at the SC answered me? a very impatient "Is this urgent? can you call back later? We are VERY BUSY RIGHT NOW!"
*
Is this urgent? Herrrloowwww.. Wake up, u bought proton, its tak apa attitude laugh.gif

Can share your Ford fiesta SC experience?
TSs@ni
post Apr 4 2013, 12:57 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(dares @ Apr 4 2013, 12:13 PM)
My Ford not even 1st service yet  laugh.gif middle of this month will go and claim warranty for my clutch.

Last time I went to inspect undercarriage...so so lor, nothing good or bad. Just that they never inform me my car is ready and I have to call to ask.
*
You bought car just to put it at home iz it

QUOTE(katijar @ Apr 4 2013, 12:23 PM)
no free nasi lemak and cuppacino?
*
Git milo/nescafe/drinking water


QUOTE(fremont88 @ Apr 4 2013, 12:28 PM)
Wow. That's a long process. I claim gearbox also not so complicated.
*
Maybe i went to small SC at first due to near distance

QUOTE(theanswer @ Apr 4 2013, 12:41 PM)
proton...so far in kajang utama..the sc quite ok..the staff looks unfriendly but actually quite helpful. the only thng that they can solve is nyek3 sound from from wheel..just tighten some screw..that's it..almost 5 years still got the sound.
another sc in tmn kosas,ampang. staff quite rude. wont go back there.
*
Tq sir for ur review

QUOTE(nzh0920 @ Apr 4 2013, 12:48 PM)
no wonder my fren wanna get used lancer gt also dont wan inspira
*
Good choice! But problem is... Iinm lancer oso can service at proton SC
TSs@ni
post Apr 4 2013, 01:46 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(dares @ Apr 4 2013, 01:03 PM)
First service 10k km ma  blush.gif

But even now my car 8.5k km oni, this month have to servis coz 6th month already  sweat.gif
*
Mine 1.5yo oredi 45k km.. Ur car 6months not even 10k
TSs@ni
post Apr 4 2013, 05:39 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(skull_bashen @ Apr 4 2013, 02:50 PM)
I service my lala oni at coe alway 10 visit areadi, im the one who usually stays back where everyone who came later then me go home aready,until they almost closed up coe center  i still there waiting my precious lala.. Smart guy am i? Never i wner back earlier than other who came later then me.. Usualy sent lala around 8-9 am, got key back around 5-6++ pm..say there the whole there like beggers already
*
Im also lonely there.. Wait like begger oso
TSs@ni
post Apr 4 2013, 09:35 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(Boy96 @ Apr 4 2013, 07:28 PM)
Peugeot.. Roof leaking, sent to SC, got back the car 1 week after that, roof still leaks..

Complaint directly to CEO/COO of the brand, instantly got prioritized by the SC, case solved.
*
Lucky can complain to so high position

If proton...well... laugh.gif
TSs@ni
post Apr 16 2013, 05:14 PM

Gambar Di Lesen Kereta Saya
*******
Senior Member
2,842 posts

Joined: Jun 2005
From: Seasaw



QUOTE(eidda @ Apr 5 2013, 08:34 PM)
Hi all..

i owner saga flx se 1.6 just 1 year..
the problem appear when i press break, some stupid sound come out..
sound like ke..tak..ke..takk..
always happend when try break the car drive slowly but not when speeding..
done already send to proton center 4 times to fix it..
but it just can longer 2week then sound still come out..

what actually problem, want send outside to fix it..
thanks..

can somebody help me how to replace new one..
*
I believe saga club replied to u already

QUOTE(6UE5T @ Apr 6 2013, 02:14 AM)
I'm a regular customer of Nissan SC in Chan Sow Lin since March 2011, so far so good, no complain at all for me. Can book service time from Nissan hotline, estimated finish time always meet their promise, quite friendly, already got 3 items replaced/fixed for free under warranty without any hassle at all, and recently they've improved their procedure of receiving customer so that it's faster.
So conclusion: still satisfied with their service.
*
Good for u
As for me, today is the 5th visit, still not solved.. Tq proton

I belip i will avoid proton unless they improved

 

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