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 Share your car service/warranty experience, At your official SC

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TSs@ni
post Apr 4 2013, 11:31 AM, updated 13y ago

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From: Seasaw



Share mine first

1x visit proton servis mesra batu caves
Waited 1.5 hour just for them to test drive for 5 mins.
Asked me to come again tomorrow for parts replacement

1x visit proton servis mesra batu caves
Left my car there the whole day from 8am-6pm
Boss, still cant solve la, can u go to COSE shah alam? doh.gif

Email proton-dont-care
2 weeks later, asked me to go to proton bukit maluri doh.gif 2 weeks just to replied this? ohmy.gif

27/3/13 proton bukit maluri
Arrived 7:15am, shop not open yet
8:00am opened
8:15am, took my car key and i left it there, took komuter to work, walk distance 1km to nearest ktm
Received call around 12noon, boss ini absorber rosak parts xde.. doh.gif asked me to collect car and wait 1week

4/4/13 proton bukit maluri
Arrived 8:30, put my service book there. Appointment is arranged for 9:30am...
9:35am, come come lets see ur car, collect my key...
11:15am, a technician took my car go inside workshop

Now waiting, will update whistling.gif

Update 1:
Finished work edi.. Installed new bump stopper and absorber.. Done at 12:30pm.. Until now dunnow where he went lorrr

Update 2:
Saw my car oredi inside the workshop at 1:15... But the guy off to lunch doh.gif

Update 3:
Done at 2:45pm... Sound is still there..this time maybe tulang anjing.. Yeah rite

Update 4: changed tulang anjing/link?... Sound still there

Then with help from lynspira group, i remove the metal clamp..voila the sound gone..


Conclusion: SC unable to solve, but i got new parts for several items wub.gif
Lost of time...priceless

This post has been edited by s@ni: Apr 21 2013, 10:57 AM
XCInspire
post Apr 4 2013, 11:36 AM

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QUOTE(s@ni @ Apr 4 2013, 11:31 AM)
Share mine first

1x visit proton servis mesra batu caves
Waited 1.5 hour just for them to test drive for 5 mins.
Asked me to come again tomorrow for parts replacement

1x visit proton servis mesra batu caves
Left my car there the whole day from 8am-6pm
Boss, still cant solve la, can u go to COSE shah alam? doh.gif

Email proton-dont-care
2 weeks later, asked me to go to proton bukit maluri doh.gif 2 weeks just to replied this? ohmy.gif

27/3/13 proton bukit maluri
Arrived 7:15am, shop not open yet
8:00am opened
8:15am, took my car key and i left it there, took komuter to work, walk distance 1km to nearest ktm
Received call around 12noon, boss ini absorber rosak parts xde.. doh.gif asked me to collect car and wait 1week

4/4/13 proton bukit maluri
Arrived 8:30, put my service book there. Appointment is arranged for 9:30am...
9:35am, come come lets see ur car, collect my key...
11:15am, a technician took my car go inside workshop

Now waiting, will update whistling.gif
*
Face problem.... tongue.gif

kausar
post Apr 4 2013, 11:37 AM

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go to proton sc not authorised/franchise service center.. they have most spare part available

This post has been edited by kausar: Apr 4 2013, 11:37 AM
TSs@ni
post Apr 4 2013, 11:45 AM

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From: Seasaw



QUOTE(XCInspire @ Apr 4 2013, 11:36 AM)
Face problem....  tongue.gif
*
Yeah, ayam not leng chai like u cry.gif

Luckily they mentioned FOC whistling.gif

QUOTE(kausar @ Apr 4 2013, 11:37 AM)
go to proton sc not authorised/franchise service center.. they have most spare part available
*
Bukit maluri is one of the complete center..

Mesra batu caves can service and repair (which is under proton not dealer)
jnick
post Apr 4 2013, 11:50 AM

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From: Johor/KL


QUOTE(s@ni @ Apr 4 2013, 11:31 AM)
Share mine first

1x visit proton servis mesra batu caves
Waited 1.5 hour just for them to test drive for 5 mins.
Asked me to come again tomorrow for parts replacement

1x visit proton servis mesra batu caves
Left my car there the whole day from 8am-6pm
Boss, still cant solve la, can u go to COSE shah alam? doh.gif

Email proton-dont-care
2 weeks later, asked me to go to proton bukit maluri doh.gif 2 weeks just to replied this? ohmy.gif

27/3/13 proton bukit maluri
Arrived 7:15am, shop not open yet
8:00am opened
8:15am, took my car key and i left it there, took komuter to work, walk distance 1km to nearest ktm
Received call around 12noon, boss ini absorber rosak parts xde.. doh.gif asked me to collect car and wait 1week

4/4/13 proton bukit maluri
Arrived 8:30, put my service book there. Appointment is arranged for 9:30am...
9:35am, come come lets see ur car, collect my key...
11:15am, a technician took my car go inside workshop

Now waiting, will update whistling.gif
*
Already cheapskate. But want superior service.

What car u go service?
Daniel John
post Apr 4 2013, 11:53 AM

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later i nyamuk them...see how
unknownhammie
post Apr 4 2013, 11:59 AM

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Why inspira? Vios la doh.gif

My car not yet 6 months no need c.. mostly all void warranty rclxub.gif
dares
post Apr 4 2013, 12:04 PM

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My experience with COE is a mix of good and bad, but generally they are SLOWWW. But if wanna claim anything, you stand a better chance that they have stock.

Worst Proton SC ever - Sin Siang Hin. Avoid, avoid, avoid, avoid, avoid. You wanna claim warranty? no stock / today fully booked /pls come back next week.

The best part was, I once called up their stockist in Pandan Indah to see if they have stock for a part. The stockist ask me to call their service branch in Midah. You know what the receptionist at the SC answered me? a very impatient "Is this urgent? can you call back later? We are VERY BUSY RIGHT NOW!"
TSs@ni
post Apr 4 2013, 12:09 PM

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From: Seasaw



QUOTE(jnick @ Apr 4 2013, 11:50 AM)
Already cheapskate. But want superior service.

What car u go service?
*
Ayam driving elcheapo proton car oni

QUOTE(unknownhammie @ Apr 4 2013, 11:59 AM)
Why inspira? Vios la  doh.gif

My car not yet 6 months no need c.. mostly all void warranty  rclxub.gif
*
Try first la..they might entertain u..all other 3 inspiras here all modded lim already.. Still they are inside this SC tongue.gif

QUOTE(dares @ Apr 4 2013, 12:04 PM)
My experience with COE is a mix of good and bad, but generally they are SLOWWW. But if wanna claim anything, you stand a better chance that they have stock.

Worst Proton SC ever - Sin Siang Hin. Avoid, avoid, avoid, avoid, avoid. You wanna claim warranty? no stock / today fully booked /pls come back next week.

The best part was, I once called up their stockist in Pandan Indah  to see if they have stock for a part. The stockist ask me to call their service branch in Midah. You know what the receptionist at the SC answered me? a very impatient "Is this urgent? can you call back later? We are VERY BUSY RIGHT NOW!"
*
Is this urgent? Herrrloowwww.. Wake up, u bought proton, its tak apa attitude laugh.gif

Can share your Ford fiesta SC experience?
dares
post Apr 4 2013, 12:13 PM

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QUOTE(s@ni @ Apr 4 2013, 12:09 PM)
Is this urgent? Herrrloowwww.. Wake up, u bought proton, its tak apa attitude laugh.gif

Can share your Ford fiesta SC experience?
*
My Ford not even 1st service yet laugh.gif middle of this month will go and claim warranty for my clutch.

Last time I went to inspect undercarriage...so so lor, nothing good or bad. Just that they never inform me my car is ready and I have to call to ask.
katijar
post Apr 4 2013, 12:23 PM

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no free nasi lemak and cuppacino?
fremont88
post Apr 4 2013, 12:28 PM

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QUOTE(s@ni @ Apr 4 2013, 11:31 AM)
Share mine first

1x visit proton servis mesra batu caves
Waited 1.5 hour just for them to test drive for 5 mins.
Asked me to come again tomorrow for parts replacement

1x visit proton servis mesra batu caves
Left my car there the whole day from 8am-6pm
Boss, still cant solve la, can u go to COSE shah alam? doh.gif

Email proton-dont-care
2 weeks later, asked me to go to proton bukit maluri doh.gif 2 weeks just to replied this? ohmy.gif

27/3/13 proton bukit maluri
Arrived 7:15am, shop not open yet
8:00am opened
8:15am, took my car key and i left it there, took komuter to work, walk distance 1km to nearest ktm
Received call around 12noon, boss ini absorber rosak parts xde.. doh.gif asked me to collect car and wait 1week

4/4/13 proton bukit maluri
Arrived 8:30, put my service book there. Appointment is arranged for 9:30am...
9:35am, come come lets see ur car, collect my key...
11:15am, a technician took my car go inside workshop

Now waiting, will update whistling.gif
*
Wow. That's a long process. I claim gearbox also not so complicated.
theanswer
post Apr 4 2013, 12:41 PM

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From: Kajang


proton...so far in kajang utama..the sc quite ok..the staff looks unfriendly but actually quite helpful. the only thng that they can solve is nyek3 sound from from wheel..just tighten some screw..that's it..almost 5 years still got the sound.
another sc in tmn kosas,ampang. staff quite rude. wont go back there.
nzh0920
post Apr 4 2013, 12:48 PM

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no wonder my fren wanna get used lancer gt also dont wan inspira
XCInspire
post Apr 4 2013, 12:56 PM

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QUOTE(fremont88 @ Apr 4 2013, 12:28 PM)
Wow. That's a long process. I claim gearbox also not so complicated.
*
Face problem lor.... U more leng chai so no issues... tongue.gif


TSs@ni
post Apr 4 2013, 12:57 PM

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Joined: Jun 2005
From: Seasaw



QUOTE(dares @ Apr 4 2013, 12:13 PM)
My Ford not even 1st service yet  laugh.gif middle of this month will go and claim warranty for my clutch.

Last time I went to inspect undercarriage...so so lor, nothing good or bad. Just that they never inform me my car is ready and I have to call to ask.
*
You bought car just to put it at home iz it

QUOTE(katijar @ Apr 4 2013, 12:23 PM)
no free nasi lemak and cuppacino?
*
Git milo/nescafe/drinking water


QUOTE(fremont88 @ Apr 4 2013, 12:28 PM)
Wow. That's a long process. I claim gearbox also not so complicated.
*
Maybe i went to small SC at first due to near distance

QUOTE(theanswer @ Apr 4 2013, 12:41 PM)
proton...so far in kajang utama..the sc quite ok..the staff looks unfriendly but actually quite helpful. the only thng that they can solve is nyek3 sound from from wheel..just tighten some screw..that's it..almost 5 years still got the sound.
another sc in tmn kosas,ampang. staff quite rude. wont go back there.
*
Tq sir for ur review

QUOTE(nzh0920 @ Apr 4 2013, 12:48 PM)
no wonder my fren wanna get used lancer gt also dont wan inspira
*
Good choice! But problem is... Iinm lancer oso can service at proton SC
dares
post Apr 4 2013, 01:03 PM

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QUOTE(s@ni @ Apr 4 2013, 12:57 PM)
You bought car just to put it at home iz it
*
First service 10k km ma blush.gif

But even now my car 8.5k km oni, this month have to servis coz 6th month already sweat.gif

This post has been edited by dares: Apr 4 2013, 01:04 PM
TSs@ni
post Apr 4 2013, 01:46 PM

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Joined: Jun 2005
From: Seasaw



QUOTE(dares @ Apr 4 2013, 01:03 PM)
First service 10k km ma  blush.gif

But even now my car 8.5k km oni, this month have to servis coz 6th month already  sweat.gif
*
Mine 1.5yo oredi 45k km.. Ur car 6months not even 10k
pel
post Apr 4 2013, 02:27 PM

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Joined: Sep 2004
From: Cyberjaya



From my experience difference sc/difference service level. Let it be local car/import car. Try to stick with the sc you are comfortable with(good service/spareparts availability etc). Even some small service dealers can provide good service. But for major issue issue i recommend you send your car straight to a bigger sc.

In your case for proton sc, some sc will even take your car even with walk in customer but of course u have to wait. U'll be surprised some other make sc's need to book at least 2/3 weeks in advance to get their car serviced.
skull_bashen
post Apr 4 2013, 02:47 PM

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Haha.. Face problem.. Remeber my first time sent inpura for nyek2 sound.. Come to coe up to 5 time they dun know wat to do.. Everytime they said we already acknowledge that awaiting part for replacement which not available yet by the RnD .. And before i go back, some funny guy the one who cllect our key will test drive car with me n said" dik, time nek bumper kasi tekan brek n pelan2 nek baru bunyik tadak ok? .." pelan chio tul

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