If the management can't even get the basic stuff done right, then obviously it is doomed to fail. People (me included) only want to go there for the booze, and gtfo.

Always stinks and smells of rubbish, cleaners don't do any actual cleaning except sweeping, chatting, standing, and playing phone. Maintenance signs for elevators and escalators are just for show. Escalators are never working.

It also has one of the worst smelling Starbucks ever. No idea why people even go there..