not really, some mnc add up every thing only have 2.5 months
some company don have profit sharing but have 2 months or more than 2 months bonus.

so it is depends.

Isn't >2 mths good? Are you trying to say if there is Profit Sharing, then it would be equivalent to more than that, i.e. perhaps 3 months? Are you kidding me?
Say_it, I am keen to know what is Outage hours mentioned by Momouk...you know? Can really accumulate to 30 days, meh?

This post has been edited by valenong: Dec 4 2006, 09:03 PM

that post is not only limited to dell, it is avarage among the mnc.

more than 2 months consider good some company don't even have 1 month.
yes, add up profit sharing + year end bonus ( sometime performance bonus) it could be 2-3 months.

I donno outage hours mean.

saw an ad on the paper last saturday. only customer service positions for DELL cyber jaya.

May I know how you guys applied for jobs in DELL? all through their website? personally I perfer walk-in interview...

There are other positions in Jobstreet. Anyway, Vincent, are you a girl or guy? Vincent is a guy name but your avatar is girl... I am confused....haha

i am the girl in the avatar. currently using my brother's account...

Wht abt those Customer Care position .. any idea wht job function is it and how much Dell pays wor??

PS - Sure that VincentLee83 = Female .. hahahaha

Call them, and ask! Express that you really want the job! by the way, I found out that there are actually many people who have worked long in DELL. Yes, it may be fast pace, no doubt about it, but the people (not close) I know in DELL, they have worked for quite several years already...abt 8-10 yrs.

This post has been edited by valenong: Dec 8 2006, 08:49 PM

i tried few times, man the manager is he really busy or pretending, nobody ever picks up the phone

halo,
im jus submit my job application (customer care).
any1 been interview b4 regarding this job?
mayb let me know hows the interview?

thanks ya

Yeah .. wht exactly is the customer care function?
Applied for ti too but no news leh?!

there's no one month bonus.
it's called 13 mth salary.
and there'll be a profit sharing based on your performance at the early of the yr.
It's not biased.
and if u r working in Cyberjaya, u'll be working as global team oso can claim mileage n tol fees

Wat position u applied?wrong time to call dude. most of ppl will be on AL as we are required to cleared it at the end of the yr. Holiday mode

This post has been edited by leinnz: Dec 11 2006, 10:05 AM

Leinnz, I think what he meant by biased is why Cyberjaya gets 14 days AL but Penang only 12 days. Actually what I heard is Penang's AL only 10 days, not 12. So...which is true?

all permanent exec in Dell has a minimum 12 days annual leave as per standard Government rules. i'm getting 14 days. It is actually base on your level/grade, the higher ur level the more benefit u get.

You applied without reading the job responsibilities? You should not even be asking this kind of questions because the answers all there in the website and at Jobstreet! Anyway, ..below are the stated job functions of a Customer Care Specialist.

Customer Care Specialist

(Penang - Bayan Lepas)


Principal Accountabilities:


As part of the Customer Care team, the primary objective for this role is to support customer's enquiries or grievances for Asia Pacific. This person will act as a single point of contact between various departments ie: Sales, Service Operations, Technical Support on non-technical escalations from customers. This involves working closely with the various groups internally. A component of this role is to ensure that requirements are communicated to the appropriate group for implementation. A key element is to meet / exceed customer expectations whilst delivering the best possible customer experience.


Principle Duties and Responsibilities



Answer and handle customer inquiries, grievances and 1st level escalations from customers.
To manage enquiries and escalation cases on the phone and from mailboxes.
Drive for First Call Resolution for any customer grievances within specified time frame.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
Work closely with other departments to drive resolutions, and improve internal processes.

This post has been edited by valenong: Dec 11 2006, 09:20 PM

As a permanent you will have access to apply for jobs in other dell plants/offices overseas. However, you must have the correct skillset to apply in order to be considered for the interview. A few of my seniors have moved on to 3rd level support in China.

I also apply but until no news .. very sad lah !!
Is it diff to join Dell .. i applied for Quality section wor ?!

everyone is entitled to 12 days leave
everyday additional year of service in dell will add 1 more day
eg u work in dell for 3 years u will have 15 days of leave
maximum if i remember correctly is 21 days

depends what department you are as well actually
to be able to move on as a L3 in China you need to be
at least a B3 for 1 year before you can apply
means a Level 2 with B3

This post has been edited by Alvino: Dec 30 2006, 03:29 AM