...saw some new vacancies for finance people with these services. DELL's GLOBAL PROCUREMENT and GLOBAL SERVICES Could someone give an idea about these functions? thanks

i think this has been discussed in the previous pages. Read from pg 1 onwards. But no one talked abt global procurement or services yet.

I am just curious...how many ppl interviewd you face to face?
And Do you know how many mths is the contracted bonus?

This post has been edited by valenong: Nov 29 2006, 03:11 PM

I also hear 2 mths...but not sure, so wanna confirm. Maybe in cyberjaya is onw mth. Or maybe depend on position and level.

oic, but is it most US MNCs also like that?

Pls check sumthing for me, can-ah? The annual leave for manager level is how many days? Just curious.

Btw, jobstreet has a long list of job at DELL in all 3 locations: Bayan Lepas, Bkt Tengah and Cyberjaya.

what is "PBA" and outage hrs?

momook, can you pls tell us what PBA and outage mean? Is what you said for cyberjaya only or Penang also? Or is it for managerial level only?

This post has been edited by valenong: Dec 1 2006, 10:25 AM

oh, thanks...what about outage hours? And is PBA and Outage hr benefits applicable for managerial levels only or every employee?

Isn't >2 mths good? Are you trying to say if there is Profit Sharing, then it would be equivalent to more than that, i.e. perhaps 3 months? Are you kidding me?
Say_it, I am keen to know what is Outage hours mentioned by Momouk...you know? Can really accumulate to 30 days, meh?

This post has been edited by valenong: Dec 4 2006, 09:03 PM

There are other positions in Jobstreet. Anyway, Vincent, are you a girl or guy? Vincent is a guy name but your avatar is girl... I am confused....haha

Call them, and ask! Express that you really want the job! by the way, I found out that there are actually many people who have worked long in DELL. Yes, it may be fast pace, no doubt about it, but the people (not close) I know in DELL, they have worked for quite several years already...abt 8-10 yrs.

This post has been edited by valenong: Dec 8 2006, 08:49 PM

Leinnz, I think what he meant by biased is why Cyberjaya gets 14 days AL but Penang only 12 days. Actually what I heard is Penang's AL only 10 days, not 12. So...which is true?

You applied without reading the job responsibilities? You should not even be asking this kind of questions because the answers all there in the website and at Jobstreet! Anyway, ..below are the stated job functions of a Customer Care Specialist.

Customer Care Specialist

(Penang - Bayan Lepas)


Principal Accountabilities:


As part of the Customer Care team, the primary objective for this role is to support customer's enquiries or grievances for Asia Pacific. This person will act as a single point of contact between various departments ie: Sales, Service Operations, Technical Support on non-technical escalations from customers. This involves working closely with the various groups internally. A component of this role is to ensure that requirements are communicated to the appropriate group for implementation. A key element is to meet / exceed customer expectations whilst delivering the best possible customer experience.


Principle Duties and Responsibilities



Answer and handle customer inquiries, grievances and 1st level escalations from customers.
To manage enquiries and escalation cases on the phone and from mailboxes.
Drive for First Call Resolution for any customer grievances within specified time frame.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
Work closely with other departments to drive resolutions, and improve internal processes.

This post has been edited by valenong: Dec 11 2006, 09:20 PM