Strange, today suddenly my SNR margin for downstream went up by quite a lot from 8.x to 22-23, and my max rate also increased from 20xxx to 27xxx

And then it dropped back again when I checked just now.

Let's just hope it will be a dream come true next year

This TM CS told me this (Muhammad Hafiz):


for streamyx customers, they shall receive a notification via email or microsite from 9 January onwards.

it should be sent to the email registered.

Let's just hope we will get it. Or else time to rage, for customers with no UniFi coverage like me.

This post has been edited by rhytion: Jan 3 2017, 04:36 PM

Lodged one last month already. Questioned them why I have to pay more price per Mbps and demanded UniFi coverage for my area. Later TM staff call me say they already add my area into their planning for UniFi coverage expansion this year. But if I still don't get coverage, I'm prepared to get disappointed as their VDSL tech might not be available too, chance is too low for 100,000 subscribers out of 1.3 billion. Another case like Maxis LOL.

It's tomorrow where the 'Thank You' surprises page will go live, I guess I will just get disappointed upon checking after waking up tomorrow.

Got delay ah? I remember earlier this week TM CS told me coming tomorrow oh. If delay then damn lah.

This post has been edited by rhytion: Jan 8 2017, 10:25 PM

"you have to wait for another one email. the email will contain the link to claim your surprise

i am apologize because we will blast the notification starting from 9th Jan 2017- until 31st Jan 2017

will be through sms or email. either one

and for the follow up will be until June 2017

Dear Valued Customer, Thank you for believing in TM and giving us the opportunity to make your life easier. As a token of our appreciation, we are delighted to inform you that we will be giving away 'Thank You Surprises' and more exciting TM offers throughout 2017. Keep a lookout for the surprises coming your way. Thank you for your continuous support and we look forward to serving you better. Our Best Wishes and a very Happy New Year!

yes that is the first email and all together you have to get 2 or 3 email"

Above all what TM CS told me after checking with them today

And last they told me, if I already got the first email back in December, I would get the next ones too. So if she's correct, I'm eligible for the so called surprise.

I guess let's don't be so happy first. Just called 100 to double confirm but unfortunately they told me something else. So even if I already got the email in December they still can't confirm I'm in the list for the next email which contains the link to check actual eligibility and all we can do now is wait. Plus there's also something like port availability messing around.

EDIT: They may also call you, but the only doubt now is who's right, their online CS or 100 since according to their online CS, as long as we got the 'Thank You Suprise' email back in December (even if it has a UniFi logo on it), we should still get the next email or a call to confirm whether we agree or not.

This post has been edited by rhytion: Jan 9 2017, 08:23 PM

My friend called 100 and they told him current Streamyx customers will get free speed upgrade to their next package, like from 1Mbps to 2, 2 to 4 and so on, but according to him no upgrade for 8Mbps users. So if it's real then unfair again lorh since some 4Mbps users will be paying just RM130 later to get the same speed as us.

And then out of 100k, maybe still got some neglected due to service availability and port issues.

Maybe some areas with existing UniFi coverage will still get that, but maybe not free upgrade like the one my friend mentioned.

FML TM, this is their TQ surprise!!

"for 8 mbps, we get surprise for free VOD for 4 months, hypp tv pack for 12 months or webe and get RM 10.00 disckaund to streamyx and coupon" as told by TM live chat agent. The worst part? The offers all already quite sh*t and we could only get either one of them.

This post has been edited by rhytion: Jan 16 2017, 07:29 PM

I guess our hopes were too high for TM, our only hope now is they introduce something like paid upgrade.

Let's all lodge a report after they release official news on this.

I wonder what will normal fixed lines users get, since I have another fixed line in my house besides my current 8Mbps streamyx line, just checked both on website and they both show have to wait till 25 Jan 2017

This post has been edited by rhytion: Jan 19 2017, 04:58 PM

CFM just cancelled my complaint about TM thank you surprise and marked it as junk. They told me to contact TM so I guess they also like idgaf now.

Just curious about what modem is TM currently offering for new Streamyx 8Mbps subscriptions, since I'm considering to terminate my current line once contract ends to get new equipment with a new subscription (as long as it's still RM140, and it's OK to do like that right?), or maybe will just use the other fixed line number in my house to apply.

Thanks for the opinion. If so I guess I will just kept it and get myself a new modem.

I don't think there's a way for us users to change it. Try lodging more complaints to TM and if they don't raise it back better complaint to MCMC since this is obviously some kind of 'downgrade' without user consent.