I think it's fibre lines since I never saw any copper cables from TM so far with that appearance. I once heard those cables are in fact a part of VDSL vectoring (I may be wrong), but they won't provide UniFi and instead something else, so if I'm not wrong they're probably delivering something else with fibre cables. In conclusion, dumbass TM for not providing UniFi eventhough there's the fibre infrastructure.

Anyway just got an email from TM due to my complaint that day to CFM, TM sent me an email today showing that they is indeed an upgrade for Streamyx users, but they will only contact those eligible starting from April 2017, so I guess don't have high hopes on this.

I don't know what exactly happened, but after I connected my telephone line to my old Riger modem and then reconnect it to my current TP-Link Modem, the max rate and SNR margin went up quite a lot. Anyone has an idea on what's happening?

Dear Sir/Madam,

Thank you for contacting TM.

Referring to your e- mail dated 12th February 2017 on the concerns. We apologise for any difficulties. We understand the frustration in facing such a bad experience pertaining to this matter. Thus, we truly apologise for the inconvenience caused.

We regret to inform you that currently speed upgrade only involve for higher speed internet broadband (Unifi). Please be informed that you are important to us. This is the start of a year long campaign from TM and customers can expect more surprises in the coming month. You will hear from us from time to time as more new surprises become available. We would like to thank you for your continuous support.

Pertqaining to the concerns on Unifi coverage, we appreciate if you may provide us with details below in order for us to check further on the UniFi coverage area:

Unit / House / Lot Number :
Floor No :
Building Name :
Street type :
Street Name :
Section :
Postcode :
City :
State :

Kindly noted that we are adding FDCs (Fibre Drop Cabinets) as fast as we can. We are deploying new areas all the time. Some sections of a city may get service before others. It’s all dependent on how fast we can dig and lay cable in a given neighborhood, and get the required hardware in place.

Please be advised to register your address and details expressing of your interest at our UniFi website: https://mytm.tm.com.my/new/content/unifiord...tFound_main.jsp

This registration will enable us to call or email you when service is available at your address. We are currently unable to give better estimation time. Thank you again for your interest in UniFi. We hope the explanation has reverted to your concern.

Alternatively you may check the Unifi service availability from time to time via below link:
https://occ.unifi.my/HSBBCustomerPortal/HSB...e_checkcoverage

We hope the above explanation clarifies on the matter. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM.

For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook, Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.

We look forward to serve you better.

Thank you.


Regards,




Nur Ain
TM Email Team
Telekom Malaysia Berhad

Lol, they even reply on Sundays? Another automated reply?

Is there anyway to request a technician to change it for me for free now?

This post has been edited by rhytion: Mar 12 2017, 12:33 PM

Wtf....even 8Mbps also getting private IP now...

Requested TM to change my private IP back to public one. Can't monitor my CCTV from other places if using private IP.

They say will request technical department to change it in 1 working day...but dk how efficient they really are

Maybe you need to do some rewiring.