after quota speed at 0.01Mbps
you cant event open facebook / gmail / hotmail / news

Just for sharing
post your comment and feedback here

https://www.facebook.com/maxis

I log complaint against maxis, here is my feedback

Dear Safar Ibrahim,

Thank you for submitting your complaint via CFM's Online Complaint Portal. This is your reference number XXXXXXX. Please make reference to this number when making queries with CFM on the complaint.

Your complaint will be forwarded to Maxis for further investigation. Service Providers are mandated to respond to your complaint within seven (7) working days from the date the complaint and relevant documents / information are received.

Do contact us should you fail to hear from Maxis within that period.

Kindly check for updates to your complaint through CFM's Online Complaints Portal.

Thank you.

Regards,

?Your Rights, Our Priority?

CFM
Communications & Multimedia Consumer Forum of Malaysia

www.cfm.org.my
Tel: +603 2692 3800 | Fax: +603 2693 2288 | Hotline: 1800 18 2222

yeah... me too.
they promise to call back, but never do

everyone can start by posting on their facebook wall first.
take next steps to MCMC, link has been shared on v9 post

one of my email also sent to TV3.
im on the old RM99 data plan, not tied to FUP and quata.

We subscribe for Unlimited Data Plan - RM99, not 30GB

once we send complaint to MCMC, they will give 7 working days to Maxis to get back to their customer and give a solution / fix / what ever, if you are still not happy with it, go back to MCMC again and say the given solution / fix not as advertised or promise or whatever. then they will review the case again.

if you are too lazy send email to them, at least feedback on their facebook.

complaint to MCMC on this, they should inform users before implement shit like this.

feedback that on their facebook page

based on last communication i had with their floor manager, Unlimited RM99 get 30GB, others still yet to decide. currently dealing with MCMC to unlock 30GB Unlimited RM99 to Unlimited.

I would need more feedback from users on https://www.facebook.com/maxis which will be review by MCMC.



This post has been edited by Safar: Jan 22 2013, 02:00 PM

HiT-AbLe : posting it here wont help, put this in their facebook

yes, thanks!
The more feedback on their Facebook or email MCMC gets. case get better chance to win.

ok let me put this way, what im after is to restore everything as how it was before 9-Jan-2013. In my complaint to MCMC i didn't stat what plan i was. so this works for everyone.

Please make report to SKMM
We need each and everyone of you to make complaint to SKMM.
Please also post some feedback on their facebook.
SKMM currently reviewing this case, if unlimited can be capped or not.

This post has been edited by Safar: Jan 24 2013, 09:45 AM

i just did another report to them.

Just email them here

'ccd@cmc.gov.my'; 'aduanskmm@cmc.gov.my'; 'chairman@cmc.gov.my'; 'mazlina.dzulfakar@cmc.gov.my'; 'jami@cmc.gov.my'; 'nuraffiza@cmc.gov.my'; 'shtoh@cmc.gov.my'; 'nor.akmar@cmc.gov.my'; 'hussin@cmc.gov.my'; 'aduan@cfm.org.my'; 'nccc@nccc.org.my'


put your details such as name, ic number , tel and your issue
put some screenshot and details
if possible do record your conversation and attached together.

more people do, SKMM get more attention and maxis will need to revert back to Unlimited.

Not really, they dont have enough bandwidth to get LTE approved
So they have to capped Unlimited so LTE can be approve and sell

Nothing wrong offering unlimited , Streamyx have unlimited.

This post has been edited by Safar: Jan 24 2013, 01:27 PM

Hi All,

I know many of you out there had Maxis Unlimited which is currently capped at 3GB/5GB/30GB

Now if you are not happy with this , here is what you do.



1) Post some feedback / comment about this in their facebook.com/maxis

2) send email to 'ccd@cmc.gov.my'; 'aduanskmm@cmc.gov.my'; 'chairman@cmc.gov.my'; 'mazlina.dzulfakar@cmc.gov.my'; 'jami@cmc.gov.my'; 'nuraffiza@cmc.gov.my'; 'shtoh@cmc.gov.my'; 'nor.akmar@cmc.gov.my'; 'hussin@cmc.gov.my'; 'aduan@cfm.org.my'; 'nccc@nccc.org.my'

3) your info such as tel no , IC no , issue facing

4) keep your point simple and clear

-you subscrib to Unlimited and not 5GB/30GB capped plan

-you were not told or inform during registration that unlimited will change to capped plan

-maxis ads missleading - unlimited but no where to find say it will or was capped

-maxis failed to inform users before do capping, effected many users and business

-maxis helpdesk are not providing same information, some say capped for temproary, some say 3GB, some say 5GB

-maxis failed to provide quota checking system currently some users are still stated unlimited but speed very slow after 5GB/30GB

-make example of Unifi where they say in ads that there will be cappped but for now is unlimited, maxis never mention there will be capped -> this is wrong (sample on below link)

https://occ.unifi.my/HSBBCustomerPortal/Sho...kage/vip20_word



do record your call conversation and it can be use in hearing

below are few links you may find useful





http://forum.lowyat.net/topic/2673406

http://forum.lowyat.net/index.php?act=Atta...post&id=3277965

http://www.skmm.gov.my/


http://www.cfm.org.my/

http://www.pcb.gov.my/

http://www.nccc.org.my/

http://www.imagebam.com/image/7fecac233018824

http://www.imagebam.com/image/39a311233018805

I have spoken to 5 Managers, none able to answer my questions
One of the manager Thiru event hang up on me --> i have taken this escalation separately with MCMC
I have also consulted my lawyer, going further if needed.

when customer calls and request to talk to manager, the manager need to answer and explain. if they are not around to answer your call, send complaint to SKMM. Call center cannot operate without manager. If you are not getting the correct explanation, ask to speak to their manager.