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Maxis Maxis 3G/4G "legacy" Unlimited Mobile Internet V10, Don't Envy at Our Super Fast Speed! :D

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Safar
post Jan 24 2013, 02:57 PM

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QUOTE(vault.dweller @ Jan 24 2013, 02:32 PM)
everyone

they will win the argument. the policy specifically stated they have the right to cap to ensure fair usage between subscriber.

it's a normal practice around the world;

https://www.google.com.my/search?q=unlimite...ir+usage+policy

if you're in court (pergh, sorang-sorang ade lawyer), they'll argue about the existence of the policy and they'll say your usage isn't reasonable nor fair.

but, whatever. continue poking the beehive.

hopefully something good come out of it. not worse.
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Unlimited users RM99 does not have FUP, legacy users try check your registration form , there is no FUP apply.
go back to your maxis center where you got it register and ask your old registration form and read again.
if cant find it or lost it, sue them. all paper form registration need to keep for 10 years.
your have your right to check what you signup for.

This post has been edited by Safar: Jan 24 2013, 02:59 PM
Safar
post Jan 24 2013, 09:51 PM

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If you had your maxis data registed before 24 Aug 2009 and paying RM99 then its legacy plan
Anything after that is subject to FUP
Before 24 Aug 2009, only Celcom have FUP , approved by SKMM others not yet
Maxis got it after 24 Aug 2009, they try to trick us by telling they had FUP since 2007
If Maxis had FUP since 2007 why when didn't enforce it ?
Maxis said we didn't enforce and let users use unlimited, do you think this is true ?
Blood sucking company like maxis will try to charge their customer in every way, no wonder their CEO is the richest man in Malaysia
Same like Streamyx, they never had limit but they got approve to block P2P
So they come out with Unifi which already had capped and they say it is not capped for now, will be capped soon
Maxis never had FUP before 24 Aug 2009 and they cant advertise subject to FUP
If you notice anything after 24 Aug 2009 from Maxis have FUP
Anything before that don't have FUP. FUP is been around since 1995.
At least this time they are fuking with wrong person.




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Safar
post Jan 24 2013, 11:04 PM

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QUOTE(mel5582 @ Jan 24 2013, 10:45 PM)
Yeah, I recalled why I took up the unlimited plan.. cuz I kena bill shock and the CS recommended me to take this plan up because it is unlimited. Then I asked the CS if this plan will always be RM99, regardless how much data is used.. the CS replied yes cuz it's unlimited. No limit to exceed..

After broadband came out with 6gb FUP, I called CS again and said if that 6gb is for my plan.. CS said NO, cuz that is Maxis Broadband and mine (our legacy plan) is Maxis 3G. That's why we don't have a special page to check quota like Maxis Broadband page. CS also told me that Maxis 3G plan is only for phone, cannot remove and put in broadband stick.. that's why I popped the question here in LYN and tried.. also can. Anyway, that's not the case.. what I wanted to say is, back then.. Maxis CLEARLY segregated the Maxis 3G Unlimited plan from Broadband plans.. So, what FUP the broadband packages have, does NOT apply to ours. This is because, we dialed in to activate the package ON TOP of our existing plans, and CS also never say got FUP!
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This plan is know as Data plan, you cant make calls or receive call with this plan.
Event maxis cant do that, no payment when you register, give you free sim card
you need to get your own 3g device. if you try to make call to this number, it will say its barred.
and you can unbarred it.
Safar
post Jan 25 2013, 12:33 AM

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QUOTE(mel5582 @ Jan 24 2013, 11:23 PM)
OK peeps, who can draft a proper complaint.. Maxis didn't know we have an internet website archive that can cache their website. I managed to dig back to their 2008 version of their website:

http://web.archive.org/web/20080203111338/...earch/index.asp

As you can see, NO FUP stated. Better save the website for personal reference and ammo smile.gif
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Good job, yeah never had FUP back then. Only Celcom had.
Safar
post Jan 25 2013, 12:44 AM

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QUOTE(ibnuasad @ Jan 25 2013, 12:25 AM)
Screenshots for 19th February 2009 (page remains the same until 29 May 2009)
[attachmentid=3279811]
[attachmentid=3279812]
[attachmentid=3279816]
[attachmentid=3279817]

TNC & FAQ @ 24 December 2009
[attachmentid=3279820]
[attachmentid=3279823]
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This is the one, i remember the advertisement look like cartoon.
this is for the data plan, have nothing to do with broadband.
Safar
post Jan 25 2013, 01:08 AM

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with all this archive links, maxis going to get sue big time.
please share this with others.

If you look carefully, FUP only apply for Maxis Mobile Broadband - RM98 and not for
Value Added Data Plan (Unlimited) - RM99

I have attached web archive in my complaint


This post has been edited by Safar: Jan 25 2013, 01:15 AM
Safar
post Jan 25 2013, 08:55 AM

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let works this out and see what Maxis and SKMM say about this
Safar
post Jan 25 2013, 11:38 AM

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Attached Image

latest update from SKMM. Maxis request 1 more week. Maxis was given 1 week at start but after 3 emails blast to SKMM, now Maxis ask for 1 more week to answer them all. Including one incident manager hangup on me.
Safar
post Jan 25 2013, 12:33 PM

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As for now I'm not going to answer any PM related to Maxis. I know some Maxis rats are here and you listen carefully. You have 3 questions I raise and yet you're looking for an answer. It is since 13 January. I have 5 more in list. Telling me that you will capped mine at 30GB and others to 6GB not helping. In fact you just get yourself into another escalation. I'm asking for what I subscribe and paid, so are others. I'm not asking for special treatment.
Safar
post Jan 25 2013, 02:10 PM

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at least i know I'm not alone on this. we need more users to send complaints.
Safar
post Jan 25 2013, 04:16 PM

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Maxis is trying to say FUP since 2007, its for their Maxis Mobile Broadband and not for Maxis Data Plan. I think Maxis is confused now.

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maxis have FUP for mobile broadband


Not for Unlimited Data Plan
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Attached Image
This is unlimited data plan, not mobile broadband.

This post has been edited by Safar: Jan 25 2013, 04:26 PM
Safar
post Jan 25 2013, 04:23 PM

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QUOTE(kahjye @ Jan 25 2013, 04:20 PM)
ohh...that means FUP implemented on broadbands only?

not our data plan?
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Yes, only for Mobile Broadband, they give you the 3G device back in that time and speed will be slow after 3GB / 5GB

Not for Data Plan. They trying to manipulate their statement.
What make you think they didnt do this earlier ? only tying to do now.
In fact they cant, so this data plan was stop after 24 Aug 2009, however who ever subscribe before that can still get unlimited.
So all the reply in facebook and forum, they trying to say they had this FUP since 2007 on all maxis mobile broadband, well i dont give a shit because i subscribe to maxis unlimited data plan and not maxis broadband.

for maxis data plan they only give you sim card

for maxis broadband they give you 3g device, the white color got maxis logo on it, they also had this animals skin on the device for promotion

This post has been edited by Safar: Jan 25 2013, 04:28 PM
Safar
post Jan 25 2013, 04:42 PM

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if you login to maxis site, check if you had tick on Unlimited Data Pkg as mine, that thick will be gray-out , you cant enable or disable. this is the legacy plan.



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This post has been edited by Safar: Jan 25 2013, 04:43 PM
Safar
post Jan 25 2013, 04:46 PM

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QUOTE(kahjye @ Jan 25 2013, 04:43 PM)
i dont have a tick  cry.gif
that means im cap ayam liao?

but i applied at maxis center  hmm.gif
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Not cap ayam. its maxis mobile broadband, which maxis have apply FUP
This is the one maxis planing to first cap at 30GB then move to 6GB.


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This post has been edited by Safar: Jan 25 2013, 04:50 PM
Safar
post Jan 25 2013, 04:52 PM

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As i mention earlier, what i demand maxis is to restore how it was before 9/Jan/2013
Safar
post Jan 25 2013, 08:30 PM

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QUOTE(akping_1 @ Jan 25 2013, 07:29 PM)
i had tweet Maxis about why Biz 68 & Biz99 cant check the quota n the balance (i guess it apply to legacy as well) and here is the reply from tweeter

" Hi, there was an inconsistency from the recent system upgrade on the 9th which has now since been rectified. We have revert it to the previous setting where Usages Status is not available for Unlimited Data Plan subscribers. TQ-Firdaus "

ok..so here are my wonder from the reply is...
1st, maxis got how many system to monitor our data usage..

2nd, if they only got only 1 system to monitor our usage, and now the system is inconsistent after update on 9 jan 2013, how they make sure the counter of our data usage are correct and they capped us for over quota.

3rd, if they got more than 1 system to monitor our data usage, why cant they check through the system that is consistent n correct when v call to customer service? or just simply they try to hide something that suppose customer hv the right to know how much quota we have n how much quota left....
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I just hope this is true, else they will get daily 1 hr call from me.
And i dont talk to their level 1 agent, i request for manager.
Safar
post Jan 28 2013, 10:57 PM

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well everyone must try something. we are paying for unlimited and it should not have cap. each and every complaint will taken into consideration. Thanks for sharing Steve75, will copy and paste my complaint there too.
Safar
post Jan 28 2013, 10:57 PM

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Contact Us

For any issues related to the Tribunal for Consumer Claims, you can contact us as below :

Tribunal Tuntutan Pengguna Malaysia,
Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan,
Aras 5, Podium 2,
No. 13, Persiaran Perdana,Presint 2,
Pusat Pentadbiran Kerajaan Persekutuan,
62623 Putrajaya.

Toll Free : 1-800-88-9811
Telephone No. : 03-8882 5822
Fax No. : 03-8882 5831
Safar
post Jan 31 2013, 11:34 PM

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still waiting for Maxis to contact me, due is tomorrow. else they will get another email from SKMM. and I wont stop till I get back my Unlimited.
Safar
post Feb 1 2013, 07:07 AM

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QUOTE(cylon @ Feb 1 2013, 06:37 AM)
My legacy reached its quota on January 25th. It was supposed to be reset by February 7th.

Woke up this morning and got myself a full speed. Anyone else?
*
can try check quota?
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