In my case, Indian CS is more friendly to me. They give me few times of free shipping (since I often use priority shipping, so free the priority shipping) as a way to compensate for my complaints.

I tink..

I hv to agree wif u abt de Indian CS - althou' sumtimes l cant tell if they are Indian or not .. l mean sum indians do use Christian names..
How do u tell ? By the time they reply?? Wat time is Indian n wat times are US??

D

Yes, by the time they emailed me, usually is afternoon (our local time). At that time most of the American still sleeping...

This post has been edited by low98944: Dec 24 2014, 07:38 PM

Today received by one and only Black Friday purchase.

1. Dallas Buyers Club (Blu-ray + DVD + Digital HD with UltraViolet) (2013)



2. Zero Dark Thirty (Blu-ray/DVD Combo + UltraViolet Digital Copy) (2012)



3. Piranha 3DD (3D Blu-ray + Blu-ray + DVD + Digital Copy)

sharing my experience about amazon cs: i rarely use chat function, unless really necessary & urgent... email too is fast! so far, they never fail to reply me longer than 24 hrs!

if my parcels are late or mia, i don't complain too harshly to them. i usually use reverse psychology - praise them first for other things then only mention your issue... also mention this rarely happen until now when this happens to you (but you can't use this if your last complain was too recent la hehe...)

if you chose standard shipping method, you can direct you question to the disadvantage of using standard shipping; you tell them you don't mind waiting a bit longer but you are in the dark because you won't know whether your parcel is missing or not since the shipping method that you chose did not provide tracking options... or something close like that...

Gentlemen,

would boxing day sale be good?

Nuthin like BF..

Today got lightning deals of boxing sales from AMZ UK
I just found that AMZ US have increased their shipping fee
However, AMZ UK still my primary choice

This post has been edited by singz85: Dec 26 2014, 09:06 PM

ok, here's something new from amazon customer service regarding my recently BF order that i want to share with you guys. one of my 3 parcels did not arrive (as of writing this post) since 19th december which was its estimated delivery date. i wrote to amazon yesterday and within few hours they replied and offer me a preference whether i want a full refund on the missing parcel (that's about USD$33!) or a replacement order.

i replied and i chose a refund and within minutes of my email, the refund has been processed in my account! and on top of that, they even offer me a one-time exception if i still want to place order on those items where they will pay for its shipping fee.... now how's that for an exceptional standard customer service, huh...!!

so the customer services is indian or US?

For me, I want replacement order

For me, I want refund since I know this parcel eventually will arrive.

indian... or could it be american indian?
yes, i'd choose replacement order too if i'm pretty sure or confirmed it is lost...

Bro,

can you give me Amazon CS email>?

thanks

wow u always many times to do refund u parcel will arrived right
how many times

click on contact us on amazon help page


usually parcel will arrive..
from the day i start buying from amazon, just 2 times never arrived..
usually will arrive late but not more than 2 months from the estimate delivery date..

Thanks bro.

i have written to Amazon, but they only offered a replacement for me.

better than nothing..
if really both arrive, you can give to friend as gift or sell it in LYN

ever since i'm an amazon customer (since 2005-6), only once that my parcel really gone and went missing... but parcels arriving either after i received my replacement order or refund... was 3 times!

hey, that's good la... other websites / retailers will give excuses; not to do that...

bro

three times only you ask for replacement?