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 RMAH delay payment thread, update yours here

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TSOnGx2
post Dec 22 2012, 01:21 PM, updated 13y ago

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so we already know blizzard is delaying RMAH payment recently and how about everyone share their status here...whether received money or not after 18/12/2012 maintenance...(do share if u still receive payments as usual, 1-2 days after sale)
if u got replied for ticket...feel free to post here also...some were replied with 5-10 days waiting time for payment, while mine replied with 5 days waiting time...

i will share mine first, ticket submitted yesterday, and today they replied..

This is the latest response from Customer Support:
Greetings,

My name is Mortiaor from Account and Technical Services and I'm here to help answer any questions that you may have. Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.

Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. For additional information on the Diablo III Auction House, see the Auction House support article collection here:


checked paypal, still no sign of payments...

List of report for similar issue on D3 forum
» Click to show Spoiler - click again to hide... «


Quoted from someone in D3 forum..
"I called support and they show the items as a completed transaction but that no money has been sent out, on my items at least. Support says it may be a delay with the holidays. They also said that support is trying to get a message out on the forums for all of us with this issue.

Quoted from bluepost
"You'll need to wait until the Paypal transaction has completed. Unfortunately we're experiencing Paypal difficulties right now that may not be resolved until after the first of the new year."

The call wasn't very helpful but i doubt support, over the phone, knows everything going on."

This post has been edited by OnGx2: Dec 26 2012, 01:18 PM
chrommed
post Dec 22 2012, 08:39 PM

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can give link where to report? sorry I just know how to play oni icon_question.gif
Lau Pan
post Dec 22 2012, 08:42 PM

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my :->>

Hello,

Thank you for taking the time to contact Blizzard Entertainment Customer Support.

Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.

Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. If you have not received your item or money after five days have passed, please reply to this ticket for assistance. If you wish to speak with a representative via phone, our contact information can be found at: http://us.battle.net/support/en/article/contact

For additional information on the Diablo III Auction House, see the Auction House support article collection here:

http://us.battle.net/support/en/article/di...ral-information

Thank you again for contacting us. We hope that you continue to enjoy your experience in Diablo III.

If you have any follow up questions or new questions please feel free to call back in or open a new support ticket at https://us.battle.net/support/en

Account & Technical Services Rep Broxiltav
Customer Services
Blizzard Entertainment
http://battle.net/support



Added on December 22, 2012, 8:44 pmtemporary i keep my rmah money in my ac....
for those nearly full, not choice direct go paypal...

This post has been edited by Lau Pan: Dec 22 2012, 08:44 PM
TSOnGx2
post Dec 22 2012, 08:46 PM

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QUOTE(chrommed @ Dec 22 2012, 08:39 PM)
can give link where to report? sorry I just know how to play oni  icon_question.gif
*
https://us.battle.net/support/ticket/status
Lau Pan
post Dec 22 2012, 08:48 PM

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another reply

Good day,

Thank you for contacting us regarding the Diablo 3 auctions. I looked into the auctions and they have sold. It can take about 72 hours for the order to complete and proces. If you have additional questions or concerns, please reply to this ticket. If you have any separate issues that you need help with, please navigate to the Support section of your battle.net account, open a new ticket with us, and we will do our best to help you. Here’s a link to our support site: <https://us.battle.net/support/en/>

Regards,

Account & Technical Services Rep Martin M.
Customer Services
Blizzard Entertainment
Battle.net/support



Added on December 22, 2012, 8:51 pm... wait 5 days =.=V

Howdy!

It can actually take up to 5 days for the money from the auction sales can be placed into the paypal account. This is normal and at this point there isn't any indication that there is an issue yet. After five days, elt us know and we can take another look! Thanks!

Just so you know, if you still need further help, then click the "Need More Help" button. If you have no further issues at this time, you can press the "Message Read" button, which will close your petition.

Regards,
Max A.
Blizzard Entertainment
www.worldofwarcraft.com



This post has been edited by Lau Pan: Dec 22 2012, 08:51 PM
chrommed
post Dec 22 2012, 09:09 PM

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QUOTE(OnGx2 @ Dec 22 2012, 08:46 PM)
Thank you!

hmm..one more day to wait..I'll wait for tomoro before opening a ticket then..
CyborgR
post Dec 23 2012, 09:40 AM

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ok just realize after 18 all my sales also didnt in as well. damn. it takes 5 day?
Gen
post Dec 23 2012, 10:20 AM

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its already 5 days since 18th Dec, the payment still havent reflected in my paypal acc yet.
CyborgR
post Dec 23 2012, 04:37 PM

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anyone get these b4? is not sold yet my item is not given back to me T.T


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TSOnGx2
post Dec 23 2012, 04:43 PM

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never happen to me before
Lau Pan
post Dec 23 2012, 07:19 PM

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QUOTE(CyborgR @ Dec 23 2012, 04:37 PM)
anyone get these b4? is not sold yet my item is not given back to me T.T
*
no for me
chrommed
post Dec 24 2012, 06:57 AM

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opened a ticket, now waiting for their reply. :[
CyborgR
post Dec 24 2012, 09:29 AM

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wow 6 day already.. really wtf.. what is wrong with bz. regrets to sell on real money now
TSOnGx2
post Dec 24 2012, 11:53 AM

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i think all money already inside some blizzard staff pocket..damn...sure few million a day...
Lau Pan
post Dec 24 2012, 12:03 PM

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i think most of them taken leave -.-V
TSOnGx2
post Dec 24 2012, 02:35 PM

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Quoted from someone in D3 forum..
"I called support and they show the items as a completed transaction but that no money has been sent out, on my items at least. Support says it may be a delay with the holidays. They also said that support is trying to get a message out on the forums for all of us with this issue.

The call wasn't very helpful but i doubt support, over the phone, knows everything going on."
chrommed
post Dec 24 2012, 06:21 PM

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i got this reply:
QUOTE
Greetings,  Thank you for bringing this to our attention. We have investigated your situation and here is what we came up with.  Unfortunately we are experiencing higher traffic in D3 Real Money Auction house tranction via paypal. It is a known issue. i assure you that you WILL get paid we just have to figure out whats wrong first. please monitor this thread as new information about the issue can be seen here:  http://us.battle.net/d3/en/forum/topic/7415603808#4

TSOnGx2
post Dec 25 2012, 11:51 AM

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fakup blizzard...i reopen my ticket and i got such reply from blizzard..saying paypal unverified LOL, i already mention that my paypal were verified since the first ticket submission, what a nonsense reply, i bet he didn't even check my paypal status even and just simply reply

» Click to show Spoiler - click again to hide... «


» Click to show Spoiler - click again to hide... «


This post has been edited by OnGx2: Dec 25 2012, 03:20 PM
well
post Dec 25 2012, 08:32 PM

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dirty business they do...
keep all the money in their pocket and dun wan dispatch out...

barney
post Dec 25 2012, 09:16 PM

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i sold a ring on 20/12 and today 25/12 not yet get money into my paypal. what is the email you guys send to get a ticket open to ask what is going on? i wanna spam them also!

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