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Streamyx Can't access http://192.168.1.1/, Modem is TM's Innacomm W3400V6

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TSSkyfer
post Nov 8 2012, 05:23 PM, updated 11y ago

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Just recently (few hours ago) got my Innacomm W3400V6 free modem through upgrading my previous 1Mbps to 4Mbps.

Tried switching off modem for 30s and turning it back on.
Tried unplugging for 30s and then plugging back and turning the modem back on.

If any, that can be accessed in the technician's netbook when he installed it for me but when tried on my PC it can't access and he claimed that my PC was the problem.

Later tested it with a laptop, also cannot access. Coincidence?

On a side note, he mentioned that I should turn off my modem when not using so that they can upgrade when it is off and the upgrade will be done within a week. Seriously?

This post has been edited by Skyfer: Nov 8 2012, 05:32 PM
Xploit Machine
post Nov 8 2012, 05:24 PM

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try 192.168.1.1
Xploit Machine
post Nov 8 2012, 05:25 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:23 PM)
On a side note, he mentioned that I should turn off my modem when not using so that they can upgrade when it is off and the upgrade will be done within a week. Seriously?
*


rclxub.gif rclxub.gif rclxub.gif

he graduated from the Harvards?
dexterhau
post Nov 8 2012, 05:27 PM

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QUOTE(Xploit Machine @ Nov 8 2012, 05:25 PM)
rclxub.gif rclxub.gif rclxub.gif

he graduated from the Harvards?
*
rclxms.gif rclxms.gif rclxms.gif

How they upgrade when it has been off? Astro decoder also need to on standby mode only can update... =.='
WaCKy-Angel
post Nov 8 2012, 05:29 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:23 PM)
Just recently (few hours ago) got my Innacomm W3400V6 free modem through upgrading my previous 1Mbps to 4Mbps.

Tried switching off modem for 30s and turning it back on.
Tried unplugging for 30s and then plugging back and turning the modem back on.

If any, that can be accessed in the technician's netbook when he installed it for me but when tried on my PC it can't access and he claimed that my PC was the problem.

Later tested it with a laptop, also cannot access. Coincidence?

On a side note, he mentioned that I should turn off my modem when not using so that they can upgrade when it is off and the upgrade will be done within a week. Seriously?
*
QUOTE(Xploit Machine @ Nov 8 2012, 05:24 PM)
try 192.168.1.1
*
Not sure if TS typed wrongly, it should be 192
TSSkyfer
post Nov 8 2012, 05:29 PM

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QUOTE(Xploit Machine @ Nov 8 2012, 05:24 PM)
try 192.168.1.1
*

Same result. sad.gif


QUOTE(Xploit Machine @ Nov 8 2012, 05:25 PM)
rclxub.gif rclxub.gif rclxub.gif

he graduated from the Harvards?
*

I should've asked for his name but how does the upgrade REALLY work anyway?

QUOTE(WaCKy-Angel)
Not sure if TS typed wrongly, it should be 192
Ya typed wrongly, sorry about that.

This post has been edited by Skyfer: Nov 8 2012, 05:31 PM
cm04
post Nov 8 2012, 05:30 PM

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try 192.168.1.1.and btw, tech mana tu?
halimhadi
post Nov 8 2012, 05:31 PM

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try 192.168.0.1
Xploit Machine
post Nov 8 2012, 05:32 PM

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TS .. Innacomm W3400V has many issues and I dont know why they still bundle with 4Mbps package. Maybe they have to do some research before throwing in free stuffs in the said package.

As, far I know 4Mbps can only support fewer modems in the market, TM used to give the bulky BILLION where I found very stable for 4Mbps but later discontinued ..

» Click to show Spoiler - click again to hide... «


Other than that will be this RIGER ..

» Click to show Spoiler - click again to hide... «


but I suggest u to get 3rd party modem such as AZTECH / TPLINK smile.gif
TSSkyfer
post Nov 8 2012, 05:33 PM

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Whoa you guys are quick!
192.168.0.1 doesn't work as well. sad.gif
mdzaboy
post Nov 8 2012, 05:35 PM

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check the default gateway...
Xploit Machine
post Nov 8 2012, 05:35 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:29 PM)
Same result.  sad.gif
I should've asked for his name but how does the upgrade REALLY work anyway?

QUOTE(WaCKy-Angel)
Not sure if TS typed wrongly, it should be 192
Ya typed wrongly, sorry about that.
*
yeah, you can try any of these ..

192.168.1.1 or 192.168.0.1 smile.gif

there's no way for remotely firmware updating by tech personnel unless remote configuration is set via router or TeamViewer for example.

Common, this youself .. how he gonna access your connection if your modem / router is turned off?

he lied biggrin.gif
halimhadi
post Nov 8 2012, 05:36 PM

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do you have any internet connection now using that modem?

if so try to type : ipconfig in cmd

and check the default gateway ip.. will show ( 192.x.x.x)

by default the gateway should be the access for your router.
TSSkyfer
post Nov 8 2012, 05:36 PM

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QUOTE(Xploit Machine @ Nov 8 2012, 05:32 PM)
TS .. Innacomm W3400V has many issues and I dont know why they still bundle with 4Mbps package. Maybe they have to do some research before throwing in free stuffs in the said package.

As, far I know 4Mbps can only support fewer modems in the market, TM used to give the bulky BILLION where I found very stable for 4Mbps but later discontinued ..

» Click to show Spoiler - click again to hide... «


Other than that will be this RIGER ..

» Click to show Spoiler - click again to hide... «


but I suggest u to get 3rd party modem such as AZTECH / TPLINK smile.gif
*

Well when I registered for the upgrade they mentioned either D-Link or Innacomm and I asked for D-Link and they replied only if got stock. Earlier I asked the tech about D-Link, immediate answer: no stock.

Yeah I prefer 3rd party modem BUT they're kinda pricey, for me anyway =/
Xploit Machine
post Nov 8 2012, 05:38 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:36 PM)
Well when I registered for the upgrade they mentioned either D-Link or Innacomm and I asked for D-Link and they replied only if got stock. Earlier I asked the tech about D-Link, immediate answer: no stock.

Yeah I prefer 3rd party modem BUT they're kinda pricey, for me anyway =/
*
goto command prompt, .. -> RUN - type CMD and type IPCONFIG ..

user posted image
TSSkyfer
post Nov 8 2012, 05:40 PM

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QUOTE(halimhadi @ Nov 8 2012, 05:36 PM)
do you have any internet connection now using that modem?

if so try to type : ipconfig in cmd

and check the default gateway ip.. will show ( 192.x.x.x)

by default the gateway should be the access for your router.
*

Error: unrecognized or incomplete command line

I tried ipconfig and:-
user posted image

This post has been edited by Skyfer: Nov 8 2012, 05:45 PM
cHiLdHo0drEaMz
post Nov 8 2012, 05:42 PM

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QUOTE(Xploit Machine @ Nov 8 2012, 05:38 PM)
goto command prompt, .. -> RUN - type CMD and type IPCONFIG ..

user posted image
*
if default gateway empty that mean, you should try changing the lan cable (swap the end), enable and disable your network card and try rebootin
Xploit Machine
post Nov 8 2012, 05:50 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:40 PM)
Error: unrecognized or incomplete command line

I tried ipconfig and:-
user posted image
*
are u on IPv6?

if yes try http://[fe80::1%11]

hmm.gif

else change to IPv4 mode

This post has been edited by Xploit Machine: Nov 8 2012, 05:52 PM
TSSkyfer
post Nov 8 2012, 05:58 PM

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QUOTE(cHiLdHo0drEaMz @ Nov 8 2012, 05:42 PM)
if default gateway empty that mean, you should try changing the lan cable (swap the end), enable and disable your network card and try rebootin
*

Okay, I did in this order:-
1. Disabled network adapter
2. Changed LAN cable port
3. Enabled network adapter

Still not working.

QUOTE(Xploit Machine)
are u on IPv6?

if yes try http://fe80::1%11
I don't think I'm on IPv6 and just tried it (with and without the http://) it went to search (Chrome) and in Firefox, this: The address wasn't understood

There's a check in the IPv6 box under Control Panel -> Network & Internet -> Network & Sharing Center -> Change Adapter Settings -> Right Click + Propeties meaning I'm using IPv6?

Unchecked and still with same result.

This post has been edited by Skyfer: Nov 8 2012, 06:08 PM
cHiLdHo0drEaMz
post Nov 8 2012, 06:15 PM

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Buddy, Just try this

» Click to show Spoiler - click again to hide... «


If still cannot, just call the freaking TM Cust Svc and vmad.gif
Xploit Machine
post Nov 8 2012, 06:22 PM

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QUOTE(Skyfer @ Nov 8 2012, 05:58 PM)
Okay, I did in this order:-
1. Disabled network adapter
2. Changed LAN cable port
3. Enabled network adapter

Still not working.

QUOTE(Xploit Machine)
are u on IPv6?

if yes try http://fe80::1%11
I don't think I'm on IPv6 and just tried it (with and without the http://) it went to search (Chrome) and in Firefox, this: The address wasn't understood

There's a check in the IPv6 box under Control Panel -> Network & Internet -> Network & Sharing Center -> Change Adapter Settings -> Right Click + Propeties meaning I'm using IPv6?

Unchecked and still with same result.
*
yes, its on IPv6 .. try turn off your firewall at the computer and retry
Xploit Machine
post Nov 8 2012, 06:28 PM

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» Click to show Spoiler - click again to hide... «


are you able to ping 192.168.1.1 ? hmm.gif
Xploit Machine
post Nov 8 2012, 06:32 PM

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» Click to show Spoiler - click again to hide... «


else, also you can check ure dynamic IP via http://www.whatismyip.com and use that IP address in the address bar to see if you can login to the router

alternate IP check at http://checkip.dyndns.org
TSSkyfer
post Nov 8 2012, 06:46 PM

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[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]
Buddy, Just try this

» Click to show Spoiler - click again to hide... «
[/quote]Done, with same results.

[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]
» Click to show Spoiler - click again to hide... «
[/quote]It's always been like that.

[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]
• Check your IP address. Your computer must have an IP address in the same range of the device you are attempting to configure.[/quote]Sorry, I don't really understand the same range part.

[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]
» Click to show Spoiler - click again to hide... «
[/quote]I'll have to Google for the firmware.

[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]If still cannot, just call the freaking TM Cust Svc and vmad.gif
*
[/quote]Ahaha from years of experience, I'd rather ask the beggar across the street.

[quote=cHiLdHo0drEaMz,Nov 8 2012, 06:15 PM]• Disable any Internet security software running on the computer. Software firewalls like Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, etc. might block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it.[/quote]
[quote=Xploit Machine,Nov 8 2012, 06:28 PM]
yes, its on IPv6 .. try turn off your firewall at the computer and retry
*

[/quote]Same result.

are you able to ping 192.168.1.1 ? hmm.gif
*

[/quote]If this is how it should work:-
user posted image
Xploit Machine
post Nov 8 2012, 06:50 PM

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then it shud be fine, try access using ure dynamic IP via http://www.whatismyip.com and use that IP address in the address bar to see if you can login to the router, alternate IP check at http://checkip.dyndns.org

same range means ure LAN IP fall under 192.168.1.x .. if u configured as static, turn it to AUTOMATIC

smile.gif
TSSkyfer
post Nov 8 2012, 06:52 PM

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QUOTE(Xploit Machine @ Nov 8 2012, 06:50 PM)
then it shud be fine, try access using ure dynamic IP via http://www.whatismyip.com and use that IP address in the address bar to see if you can login to the router, alternate IP check at http://checkip.dyndns.org
Tried, still same result.

QUOTE(Xploit Machine @ Nov 8 2012, 06:50 PM)
same range means ure LAN IP fall under 192.168.1.x .. if u configured as static, turn it to AUTOMATIC

smile.gif
*

How can I do that?
Xploit Machine
post Nov 8 2012, 06:58 PM

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QUOTE(Skyfer @ Nov 8 2012, 06:52 PM)
How can I do that?
*


the same place u enable / disable Pv4 and IPv6 section, go inside the TCP/IP settings and set IP and DNS stuffs to automatic, dont set ip manually .. btw wat windows ure using? example below in spoiler:

» Click to show Spoiler - click again to hide... «
TSSkyfer
post Nov 8 2012, 07:17 PM

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The IP was and is set to automatic. If any, for the DNS, I'm using Google DNS.

At any rate, I've set DNS to automatic and tested with both 192.168.1.1 and my IP -> same result

If any, my previous modem (Linksys) worked perfectly with the 192.168.1.1 before it went kaput.

Windows version: Windows 7 Ultimate

This post has been edited by Skyfer: Nov 8 2012, 07:17 PM
Xploit Machine
post Nov 8 2012, 07:30 PM

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QUOTE(Skyfer @ Nov 8 2012, 07:17 PM)
The IP was and is set to automatic. If any, for the DNS, I'm using Google DNS.

At any rate, I've set DNS to automatic and tested with both 192.168.1.1 and my IP -> same result

If any, my previous modem (Linksys) worked perfectly with the 192.168.1.1 before it went kaput.

Windows version: Windows 7 Ultimate
*
i just tested my another machine .. turning off the firewall and i couldnt access 192.168.1.1 hmm.gif .. probably the tech guy u were saying disabled the router firewall, if the router firewall is disabled, you cannot access the router configuration page.

the only way is to reset the router and reconfigure ure username and password (for streamyx / unifi) again nod.gif

u may proceed if ure aware of the procedures and configuration method smile.gif
cHiLdHo0drEaMz
post Nov 8 2012, 07:30 PM

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bro Xploit Machine, why dont you just try do screen share with Skyfer ? Since he is able to surf, should not have any prob wink.gif
Xploit Machine
post Nov 8 2012, 07:31 PM

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QUOTE(Skyfer @ Nov 8 2012, 07:17 PM)
The IP was and is set to automatic. If any, for the DNS, I'm using Google DNS.

At any rate, I've set DNS to automatic and tested with both 192.168.1.1 and my IP -> same result

If any, my previous modem (Linksys) worked perfectly with the 192.168.1.1 before it went kaput.

Windows version: Windows 7 Ultimate
*
QUOTE(cHiLdHo0drEaMz @ Nov 8 2012, 07:30 PM)
bro Xploit Machine, why dont you just try do screen share with Skyfer ? Since he is able to surf, should not have any prob  wink.gif
*
yes if u want Skyfer .. i have Teamviewer smile.gif
TSSkyfer
post Nov 8 2012, 07:50 PM

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Sure no problem. smile.gif
How do we go about it?
miezaidin
post Nov 8 2012, 07:59 PM

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Already Solve your problem....
try reset modem......use pin at the back of modem....some modem innacomm get conflict ip address......or u can try set manuall your modem setting......other else use another PC/laptop to access 192.168.1.1....if u reset modem......for innacomm newer version...using wireless need a password...so use lan cable....
TSSkyfer
post Nov 8 2012, 08:13 PM

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Eh what you mean already solved? Where did you get that?

Well anyway, problem wasn't solved mate and I did try to use another PC/laptop (starting post) to access 192.168.1.1

About resetting modem, I'll wait for Xploit Machine to see if s/he can help work out before I try the reset method. smile.gif

This post has been edited by Skyfer: Nov 8 2012, 08:15 PM
miezaidin
post Nov 8 2012, 08:17 PM

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be4 u reset your modem...u must remember ur streamyx user ID and password....if not u can't access the internet......or u can PM me....
cHiLdHo0drEaMz
post Nov 8 2012, 08:18 PM

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QUOTE(Skyfer @ Nov 8 2012, 08:13 PM)
Eh what you mean already solved? Where did you get that?

Well anyway, problem wasn't solved mate and I did try to use another PC/laptop (starting post) to access 192.168.1.1

About resetting modem, I'll wait for Xploit Machine to see if s/he can help work out before I try the reset method.  smile.gif
*
bro, reset in term of hard reset is it ? if you do that, then you have to reconfigure yr id/pwd again
miezaidin
post Nov 8 2012, 08:21 PM

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yes...hard reset........use small pin at the back of modem....to reset the modem..back to default setting......and need setting back as usually.....
TSSkyfer
post Nov 8 2012, 08:33 PM

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Yes I kinda fear doing that. If I cannot access 192.168.1.1 AFTER resetting then I'd have to call TM and that's a really big hassle.
miezaidin
post Nov 8 2012, 08:38 PM

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don't worry about that........just a basic setting.........
Xploit Machine
post Nov 8 2012, 08:56 PM

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QUOTE(Skyfer @ Nov 8 2012, 08:13 PM)
Eh what you mean already solved? Where did you get that?

Well anyway, problem wasn't solved mate and I did try to use another PC/laptop (starting post) to access 192.168.1.1

About resetting modem, I'll wait for Xploit Machine to see if s/he can help work out before I try the reset method.  smile.gif
*
brb PM

This post has been edited by Xploit Machine: Nov 9 2012, 03:32 PM
Xploit Machine
post Nov 9 2012, 03:33 PM

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This leads to your same issue - forums.whirlpool.net.au/archive/1851016

we tried remotely, if still cant.. the result is HARD RESET
TSSkyfer
post Nov 9 2012, 03:36 PM

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Tried your method:
1. Restart -> Unplugged LAN cable
2. In Windows, used Wireless
3. 192.168.1.1 @ IE, same result
4. Disconnected from Wireless -> connected using LAN cable
5. Enabled Local Area Connection
6. After connected -> #3

I suppose need to hard reset like miezaidin mentioned, BUT what if after hard reset, still cannot access 192.168.1.1? Please don't tell me call TM.
Xploit Machine
post Nov 9 2012, 03:42 PM

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QUOTE(Skyfer @ Nov 9 2012, 03:36 PM)
Tried your method:
1. Restart -> Unplugged LAN cable
2. In Windows, used Wireless
3. 192.168.1.1 @ IE, same result
4. Disconnected from Wireless -> connected using LAN cable
5. Enabled Local Area Connection
6. After connected -> #3

I suppose need to hard reset like miezaidin mentioned, BUT what if after hard reset, still cannot access 192.168.1.1? Please don't tell me call TM.
*


hmm.gif troublesome too .. are u using router alone or the router connected to switch other router?
TSSkyfer
post Nov 9 2012, 03:47 PM

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Router alone.
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post Nov 9 2012, 03:56 PM

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QUOTE(Skyfer @ Nov 9 2012, 03:47 PM)
Router alone.
*
do u have any other computer whereby u can take the router to connect n test? .. no need telephone like just router + adapter + RJ45 enuf hmm.gif
TSSkyfer
post Nov 9 2012, 04:18 PM

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You mean in a different place, i.e. different line?
Yes I do but that will take some time and RJ45 = LAN cable (yellow/red/?)?
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post Nov 9 2012, 04:37 PM

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QUOTE(Skyfer @ Nov 9 2012, 04:18 PM)
You mean in a different place, i.e. different line?
Yes I do but that will take some time and RJ45 = LAN cable (yellow/red/?)?
*
different computer, ure using unifi?

the cable from ure laptop to router just now ..
TSSkyfer
post Nov 9 2012, 05:10 PM

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No, Slowmyx and okay I'll test it out and post my results after.

Added on November 12, 2012, 9:51 am192.168.1.1 can be accessed at another location with the same modem. What could be wrong then?
Weird thing is, using a Linksys modem with this PC (the one where the Innacomm modem was previously used and not being able to access the 192.168.1.1), 192.168.1.1 can be accessed.

Another thing, can any one of you please help do me a favour?
Can you try accessing this site: https://tmbill.tm.net.my
Input your details and see if you can proceed onwards because I can't seem to work with it. Details I entered was:-
- Personal
- User Name (tested with @streamyx and without)
- Password
- New IC Number
- Service: Streamyx

Thanks a lot!

Added on November 14, 2012, 9:29 amI guess no one is willing already? Oh well, thanks anyway...

Added on October 21, 2015, 10:31 amI'll close this thread then since years after no one responded -- if any, I can access the net after switching to UniFi.

This post has been edited by Skyfer: Oct 21 2015, 10:31 AM
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