Guys pls look at this
http://forum.lowyat.net/index.php?showtopic=2635855&hl=Also. MY reserve sensor got problem, sometimes when i reverse, there is nothing behind nut the sound beep constantly like imvery close to something, one car shop check n told me everything is fine. But i know something is wrong, coz it goes haywire sometimes
Quick question - does this happen just after rain? My Avanza does this to me as well - and judging that both our cars come from the same factory and likely re-using the same parts, that might be the culprit.
Betamek does reverse cameras too. Did you guys install in your Myvi? Does it connect to the Multimedia Unit?
Added on December 21, 2012, 1:31 pmUpdate: Perodua SA/CS took my car to Raytech tint instead of Betamek as they said they would.
Raytech cut a hole in the tint at the rearview mirror without my consent to test the gps even though they claimed it's not their tint's fault. But now I have a glaring bright spot at the top of the windscreen where the dark tint was.
So now after cutting the hole, it seems I get better GPS reception (detecting a min. of 7-10 satellites as compared to y'day and the day before when it was just 0-3) but it could be because they were using the radio instead of the USB like I mentioned. There was no rain Wednesday or Thursday. I could blame the clouds but driving back just now it was drizzling with gloomy skies. I drove from PJ to Menara KL to Bangsar without satellite detection or frequent drops or loss connection. My friend at least got her GPS unit to work all the way to PJ to Menara KL albeit slow.
My questions to Perodua SA/CS:-
1. Just say it's Raytech's fault and they claim now after the hole is cut and it's the tint's fault and they will replace my tint, will they replace it with lower or higher grade tint than I had paid for? Should I not get compensated?
2. Why did Perodua/Raytech cut the tint without consulting me first? Now there's a gaping bright hole that is disturbing and allows UV rays to come into the car defeating the purpose of putting solar tint. If they are to leave it as that, should I not get compensation for slicing off a sizeable amount of tint that I had paid for?
3. This tint company is Perodua approved since a Perodua SA advised to use it without suggesting any other brands. Why then should it interfere with my GPS if it's guaranteed not to? I never tested my Smart Tag. Should I not get compensated for false advice/advertising? It's a matter of trust and principle that was violated.
4. Perodua mentioned y'day they would take my car to Betamek and not to the tint shop so my assumption was always that they would check the Multimedia HU unit and not fiddle with the tint. They asked for my receipts and bills for the Multimedia HU Unit and not the tint. Instead, they detoured without my knowledge to Raytech even though I advised the SA to update me accordingly.
5. Perodua SA said this is their 1st encounter with a complaint re: Raytech (in which case, it may not be the tint's problem, right? Their HQ advised that it was the tint) although other customers used different type of Raytech tint. Then why did the Raytech SA advise me to get this security/solar tint? I believe the Perodua SA was advising me just to get solar tint at the time which was cheaper too.
PS:-
1. Raytech SA said I am the 1st customer in their 8 year history to have this problem so they always thought it was the Multimedia HU
2. I gave the Perodua SA all the necessary information about how I noticed without the USB and with the radio on, the GPS seemed to work but with the USB playing, the GPS didn't work but today it seemed to work but maybe only 'cos of the hole or they had used the radio all the way from Raytech to Perodua. Also, they had gone into settings and turned off the "Radio and GPS" toggle thereby not truly testing the GPS for my problem. I wouldn't be using either or when I drive. I will be using them together.
3. Perodua SA said this was his 1st encounter with Raytech and Multimedia HU problem. Claimed other customers used different type of Raytech.
4. I did inform the Perodua SA that I gave him a 9/10 rating even though he left his job to others - to the CS who came with him, to the other SA who delivered my car, to the Raytech SA - I told him I expect service from him
5. The Raytech SA was a sly one. Previously she had told me she used CS75 on her car and y'day when complaining she said she used CS85 on her car.
I am still impressed with Perodua nonetheless. Their humble CS/SA deserve recognition and they are now still trying to rectify the problem and to replace the tint that was cut without my consent plus head out to Betamek in Rawang.
I can't help but sympathize with your plight. I too, hate things when they do it without your consent or knowledge. As a consumer in Malaysia you have to be absolutely vigilant before a purchase - it is so difficult get after-service working the way you want it, especially on how they claim themselves to be 'experts' or 'professionals' in their work. They can tell you what you want to hear, but they never walk the talk. There is absolutely, entirely, NO credibility in the words at all. If I could give all the salesmen a punch for every single lie/beat around the bush answer/rude comeback that I've received, I would have two prosthetic hands by now. (lol)
I've heard other fellow Myvi drivers with the multimedia HU have their their units taken in by Perodua, only to be returned with the same old issues. Some of them have taken it into their own hands by relocating the GPS antenna, not sure what was the outcome but you can definitely ask them in the FB group.
Nov 12 2012, 12:11 PM
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