QUOTE(irenic @ Oct 11 2012, 01:15 PM)
i had my s2 sent for warranty check last time, due to OTA software update always 50% failure (yeah i knew odin can settle it, but just sent it together with my friend's faulty lcd).
and after 15 mins check up, the SME staff said my phone had water damage and i need to pay rm1130 for motherboard and lcd replacement..
i complaint and that guy even manage to show his kindness by whispering at me ok pay rm760 for board and the lcd he can kawtim, no need to pay, but claim for warranty replacement.
i took back the phone, upgrade my phone using odin, and the ota after that runs without issue.
that is SME, and from that on, i never see them as better than AP. for me FMG last time provide way better service than SME.
i had shared on the Note 1 thread about my failed attempt to do a warranty claim on my charger that gave out hissing sound...and after 15 mins check up, the SME staff said my phone had water damage and i need to pay rm1130 for motherboard and lcd replacement..
i complaint and that guy even manage to show his kindness by whispering at me ok pay rm760 for board and the lcd he can kawtim, no need to pay, but claim for warranty replacement.
i took back the phone, upgrade my phone using odin, and the ota after that runs without issue.
that is SME, and from that on, i never see them as better than AP. for me FMG last time provide way better service than SME.
a few days after that, some on from Samsung actually called me and asked about my experience with Customer Service and the warranty claim... heh heh...
i asked back... should i be happy that nothing got fixed? i think the caller was a bit puzzled coz it was silent. then i explained the case and told her how Samsung Federal highway had earlier rejected my claims... But when I went to the SC at LowYat, they accepted but told me too late... charger only 6 months warranty.
the caller kept quiet and said will feedback, etc... then said if got problems, can send my phone to SC anytime.
so i told her... my phone still got problem wor... since they were not fixed. asked can send back again meh?!? she kept quiet then said if i got other problems...
i din wanna tembak her some more... i could have just said that if Samsung phone gonna give me so much problem, that'll be really bad QC liao... hahaha...
but ya, overall, having owned a few Samsung devices/ appliances... they are ok la... i've yet to meet any CS that is actually good anyway...
Oct 11 2012, 01:44 PM

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