I feel like I just got cheated by DiGi. They secretly changed the terms of smart plan without giving notice in advance. I no longer allowed to use any data after reaching my monthly quota, which is not the case when I signed the agreement for 1 year. How many of you are using DiGi smart plan and face the same issue ?

Wait? They cut off the data after reaching the quota or throttle the bandwidth?

Cut off.

Never happened to me

Are u sure?
I knw they change soooooo many things. A few things that I have found out.

1) Used to get 25% discount on data plan after reach RM100 usage. Now changed to RM150.

2) Used to get RM5 monthly discount for auto debit, if you were to sign up for new card, you will only get RM5 for 6 months only....

I've never reached the quota so I can't comment on this issue.

Will post updates once I seek feedback.

DAFUQ ? I thought last time they throttle only ?

Ini macam time to change liao lor ~~ even tho I don't reach the quota but what if suddenly reach

From Digi FAQ wor

they send me msg but did not cut off
you no bayar bill haa

maybe they haven't update the faq lol.

need more feedbacks here.

The last time I passed that quota, they throttled the speed for sure. But since I am no longer using Digi so I can't comment further.

Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only.

Hah! I thought I was the only one.

Last month, they say I've exceeded my 3GB quota, "however you will continue to enjoy unlimited Internet usage at no extra charge"

This month, they say I have used all my 3GB quota. To use more, please upgrade to mobile Internet 5GB at RM88 per month. SMS 5GB to 2000.

WTF, this wasn't what I signed up for.

i think once u over quota, ur speed will be capped to 5kbps which is like erm.. macam takda internet

i no slow also oo
maybe havent kena

Ya I received this also (tho mine they asked to upgrade to 3GB since i'm on the cheapest plan). After that, even google also cannot open.

that's i'm using maxis even they rip-off me digi is.. sux..

if this is true, straight away cancel it

f***, we all write letter to complain about this. And stated if problem proceed. Please cancel my data package immediately once contract end.

izzit for the celcom first package? im still on exec package and still throttle whn reach limit, no cutoff..

Bukan cut off la. throttle. ini maknanya ko x settle outstanding bill. Kalau ade tertunggak baru cut-off. Lulz

no lah. celcom also BS.. i;ve been using celcom for like 6 years now.. still, they sent SMS about cutting off internet ,, and my current plan is the old plan wor..

same thing to me

In my case they really cut. Only around yesterday it's up again since new billing cycle started

I called up customer service to ask why my internet is not working, and they explained that there are changes to the terms and conditions of DiGi Smart Plan. New rule is upon reaching quota the internet will be cut off. Not even 5kbps will be provided anymore. I can do nothing since I am tied up to the contract for another 6 month.

last month i reached 3GB quota and Digi did not cut off my 3G.

i just experienced a slow internet and that's all.

fr my exp, i dont think they cut off, but they throttle down, so slow that no point using it.

last time i'm on digi also kena cut off once i reached my quota =.=

Customer service told me that the new rules has been implemented only 7 days ago.

WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change?

Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue.

I guess if you feel cheated, you can complain online.

http://aduan.skmm.gov.my/

Good luck!

Yes, seriously. I signed up the smart plan 5 months ago and there are fine prints on throttled speed after exceeding quota. But it no longer work this way starting from 7 days ago.

Same... on Smart Plan 48, they cut off once I hit 1GB. Now left 5% available usage before the 20th.

The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb???
5gb for RM63? Cheap... I am getting 3gb only for rm63..

5gb for RM63 if not mistaken it's after the auto-debit and other promo .

More like marketing gimmick to me

Not legally, more toward psychological contract breach. We trusted the company to provide service as agreed and not to change any significant contents which causes loss of benefits to customers. I always thought that DiGi is the pioneer in providing low cost and reliable service, and now they prove that I am wrong.

hmm.. first with the constant network problem.

now they just change the terms and conditions without informing the customer.

Dont think so, i subscribe data plan from celcom last year, oredy get the msg starting octobr the internet wil be cut off once u reach ur quota.

I signup with digi coz they do not cut off ur data package...last time mms video call between principle n supplementary is free..dem digi becaming worst then maxis n celcom...

even last time they don't have limit for their calls/sms between sub-lines .

inb4 can't reach the limit anyway

Already lodged a report to SKMM. Bro thanks for providing the link !

Thats why i never liked plans with contract. Tak sukak aku blah. Simple as that. Not that i cant afford to buy a phone myself, plus the phone discount for contract package is not much also.

With celcom since 2008. 5gb, theottle if exceed, so far so good. Tak cukup i still have umobile 1gb.

You are not alone........I received an SMS saying starting from 1st October,They will cut off my mobile data if i reached my quota,instead of throttling like it always do..... am on Celcom Exec....and just when i thought i was lucky since it's been replaced by Celcom First...oh well

DiGi does it again.

do it more, DiGi. let everyone know your deals are always too good to be true, that in the end it's just a switch and bait.

DiGi is a switch and bait scam.

well, but DiGi has the rights to reserve to change any T&C wor.

HA! HA! HA! That is why i use maxis.

Call Customer Service la.. sembang dan tanya sepuas2 hati. Free je.

+1

if you say 7 days ago the implement , then y havent they updated their web page ?

They can be sued for misleading people !

wat... wait.. so is direct cut off? or will kena extra charges

i every month over..throttle only la.. digi 88 user here

digi smart plan 48 user here.

Last month over quota and i could not surf at all. I remember last few times, i still able to surf at snail speed. I find it really inconvenient because at that time i really need to check something urgent online.

from that day onwards, i've already plan to switch to umobile.

Ts is right. it happened to my friend. 1GB plan. they cut-off after exceed. cannot even watsapp.

u can actually sue them if they cut off the data...coz when u sign the contract it stated u still can use it ma

I still have Digi's SMS about the throttled speed and upgrade to 5GB recommendation. Can I use this to shoot Digi? I.e.: no info about the Internet access cut off given prior to it being enforced.

when i signed up for Digi Smart Plan 68 more than a year ago, the monthly charges is RM68....lately, when i study my bill carefully, i noticed the monthly charges is RM70! have i been taken for a ride?

5gb plan. never exceed quota. downloaded few gbs worth of data but still haven't reached the cap yet.So cannot simulate yer problem.

/first world problem.

been with DiGi Smart Plan 3Gb for more than a year til now, never encounter anything like what you have said.
Yes, they will throttle the bandwidth once exceeded (Almost every month i kena) but i still manage to play around fb and so on.

2 ringgit tu servis tax bang. see the item la.

fuuuuu i digi smart plan user too !!!

i got msg they say reach quota already, i barely use it, using wifi at home and office. then keep asking to upgrade plan. dafuq?

bang, in my bill, the service tax is a separate item....in the 'monthly charge' column, it's stated 'RM70'....

Mine are like this

I'm still getting 25% discount on data once reach Rm100, currently I'm using the 3gb SmartPlan Rm68 per month. I did call their CSR before and they told me it only affect new subscribers. For the individual who had signed up when the term was "get 25% discount on data plan after reach RM100 usage" it still remain.

The best promotion was still RM48 for 3G.. with 25% when reach RM100...

my friend touch 1gb and data went dead too.

The sole reason I am sticking to Digi is that I can call my girlfriend for free on an unlimited basis because she is my sub line. Does Maxis and Celcom have this?

time to switch over to maxis peeps

http://www.maxis.com.my/internet/default.html?d=3

after i reached 1gb, i can't surf internet anymore. i guess when it reaches 1gb the 5kbps throttle kicks in. sigh

Dammit, just changed to DiGi last year for the unlimited internet. Switching to umobile then. But I just bought enough credit for two months yesterday

My experience.

In year 2011, Digi wanted to forfeit free minutes Digi-Digi in prepaid accounts. After sending the notification expiry via SMS, Digi retreated after facing a backlash, as the free minutes were bought and with terms of "no expiry".

End of last month (Aug2012), Digi arbitrarily forfeited all (300units) free Digi-Digi SMS in both my prepaid accounts. The free SMS were bought, without obvious expiry terms more than a year ago.

Digi Easy package, changed from free 24hours to free only 00:00:00 to 18:00:59 daily (since 26Feb2011). Now back to 24hours free, if register after 4Sept2012.

mine's different from yours....ur 'monthly fixed charges' is RM68, mine's RM70....like i said before, the service tax is a separate item....

i dun have the bill with me right now, but i'm very sure we dun have the same bill

dang, Digi increased my charges diam diam!

You all sure about this ah?

I have been using Digi 68 Smart Plan for last 2 years (package), and never encounter anything like this before. There wasn't any extra charges, except when I use my phone for calls or SMS.

for digi smart plan only, if i not mistaken only applicable to anyone signup last year.. so for anyone signup before 2011, no internet cut off.. if i not mistaken la..

You don't have digital bills? Can access it here @ https://www.digi.com.my/ocs/

You mean at the Internet unlimited 68 it put 70 ? damn its tiem to fvck them up at digi customer service. My wife also last time got hidden extra charges. Went down to the service center and demand for refund. awesome is had.

Thanks for the link man...will do it later....i only rely on physical bills sent to my house

anyway, for ur question, Yup, the column which supposed to read '68', it's stated '70'! i guess i'll just have to drop by Digi and give them a piece of my mind! bloody hell, these service providers are fleecing the customers! imagine if 1000 customers diam diam kena charge RM2 extra, Digi kaya loh!

thanks for the input again man....cheers!

I just don't like DiGi for being so irresponsible towards their customer. An agreement is an agreement, why they lure people into signing it and then switch conditions ? Ini tak betul, kan ?

this 1 i notice. promo ma rm5 rebate.

so i switch to other credit card every 6months.

no problems.



This post has been edited by darkdevilrey: Sep 18 2012, 10:00 PM

you haven get MAXIS BILL SHOCK YET

dont even think of MNP to MAXIS.

you'll regret man.

dont say i dint warn u.

Better data cut off than billshock.

those who complaint maxis billshock obviously got no idea what you're doing all the time. smartphone nowadays got data monitoring app and system, learn to use it

and if you dun wan your data to go over limit you can always turn off data connection and turn it on when needed

maxis will send earning message as well when your data almost reach quota

so i dun understand how people will still receive overcharged bill, maybe they're too stupid for smartphones


1gb quota, and i leave my phone with data on all the time for over 3 months already, still no bill shock.

This post has been edited by ZeneticX: Sep 18 2012, 10:15 PM

got msg from celcom, if exceed quota, they will cut off. y the sudden change?

My friend also received a message from celcom yesterday telling his data will be cut off after exceed data usage, starting on 1/10/12..

haha! thanks for the heads-up dude..but I'm actually on Maxis AND Digi..Maxis is for controlled surfing, while Digi I leave data on all the time..

Maxis definitely faster and better 3G connectivity..but the rates..fuh! that's y I'm careful not to exceed data limit on Maxis..

This mean instead of being cut, you cut it yourself..

it's one of the way

but as i said just now, with 1 gb quota, even if you leave your data on for the whole month, its very hard to hit the quota

This post has been edited by ZeneticX: Sep 18 2012, 10:59 PM

You shouldn't do that, the 6 months period is for new auto debit only, for existing customer, as long as you din change your credit card for auto debit, then forever we are getting Rm5 discount until credit card company assign you a new card..

ya. for those newly sign up recently...

Im facing the same case.fark digi
Ayam nk convert to umobile

how you define existing customer?

since when consider existing customer?

and from when onwards consider new ?

I meant if you have signed up for auto debit before they are having this 6 months promotion. Then you are still getting this RM5 discount until you change to a new card. Once change then will be reset to 6 months promotion.. Shit..

then its time to get yes 4G...no cut off...just throttle...
LOL!! its better...i carry it around in my pocket and can use iPad and iPhone to surf as well.....just cancel off any data plans u have on ur mobile and use 1 only la...

I am using DiGi and Maxis as well. but so far didnt get the cut off on the quota...

digi and disappointment goes side by side

come over to maxis. the best network

True. I leave my data on 24hrs a day, monthly usage only around 500-600mb. Probably because I dont watch/stream videos while on data

How hard? Every month I hit 2.9GB out of my 3GB... of course start limiting myself on the 25th day.

---

Added on September 20, 2012, 9:37 amI already switched back to Maxis from Digi after MNP for 2 years. The first year was really good. I think why Digi suddenly gotten bad is due to the swamp of iPhone and Android phone subscribers that hog its network (About the time when Maxis billshock got famous). Ever since, it was really terrible, even up to the day I MNP.

When I signed up, the deal was 3GB and throttle to 128kbps after quota. Last year, they changed it so only 5GB plan is being throttled to 128kbps. Others are being throttled until 5kbps (Im not kidding, those in Digi thread can confirm). Thats why many left Digi. They let you keep your plan IF you just renew and dont take up phone offer. If you want the phone offer, then need to sign under this new plan. Of course the term is now changed again but who knows.

Much happier with Maxis now, even though I paid about RM25 more per month. I had a second line which I almost wanted to port to Digi for the sake of free HTC Evo 3D with Smart Plan 48.

This post has been edited by andrekua2: Sep 20 2012, 09:38 AM

on umobile... finished my quota no cut.. but throttle of course tho its not too bad can still surf... last time i use maxis on my phone bill went from 100 to 500+ meng... shock like thor lol...

Shouldnt the contract be voided since they change the terms already? Havent experienced this cut off yet.

throttle je no cut

ko kena tipu tu

pakai le wifi sekerap mungkin jika ada

i face this problem too.
i have a 1 gb quota.
after reach quota, digi totally cut off my internet access.