The reason I start this topic is because I want know who have the most supporter. DC or XL or other competitor as well.

For me, I support XL as I like their customer service & some of their toys is getting cheaper than DC. Not to mention they having sales every year for old & new toys. (Like last Buy 3 4 Free sales). The only time DC having sales is when they plan to clear their old stock or no sales at the end of the ear. (If I not mistaken).

I never like their customer services as they always llok down on people. Come on, people want to do business with them & they just simple igrone them. May be their already have regular cusomer to support them already. Already been a few years & they still haven't changes their way of doing business.

BTW, I though that they were bad in customer service but now I think they were not honest also as they like to mark up the price & blame on supplier.

Like example: SENGOKU CANNON KYORI PVC Statue
DC start out by selling RM229 then they increase to RM260 by blaming that supplier giving the wrong calculation. I think they mark up the price them self after they know the naughty secret of it.

I e-mail to DC to book it because I also a nauhty boy. They reply me that all booked by memeber but I can bid on their e-bay. Start out with RM320. I'm that stupid to bet as I don't want they to make moneys out of it & I rather buy other stuffs also.

While XL start out by RM218 while preoder RM208. Both were cheaper then DC. At lease XL was honest to their customer no matter new or regular. Now, I really like shop at XL as they provide good service & honest.

This just option, no offence. So, Now I would like to hear from other supporter. XL or DC or other toys competitor.

I think it's common knowledge by now to those who are into these kinda stuff that the folks at DC just plain suck.

I've had my share of bad experiences with them.

I may not have encounter this but I bought Rodimus+Wing Saber from DC through Ebay Malaysia for RM165 with free shipping , and arrives at exact 2 days later . Even though they give people the chance to bid , they also available the "buy it now" button so I don't have to waste time to bid like hell .

I also had good time chatting through sms with the seller and he helped me alot in the buying process . But then it may happen to me now cause I sms the seller to ask about the Gundam Seed Red Frame for 2 days but he never replied . I should sms him again tonight .

Got any other online toys e-shopping besides tat two? I want buy gundam models only but DC is expensive while XL always out of stock.....

I'll include another two underdogs to fire up this debate

The nominees are
1 XL-Shop
2 Diamond Comics
3 Animetech
4 Grafitti Toys

(I didnt include the one in Low Yat Plaza as I've never been there before)

Branches
1 XL-Shop has 3 now
2 Diamond Comics only 1, closed their branch at Giant, Tmn Connaught, selling branch in Times Square
3 Animetech has 6
4 Grafitti Toys - I only noticed one in Times Square

Toys variety
1 XL-Shop brings in almost everything
2 Diamond Comics specialised in Gundam, Starwars, SIC, Transformers and American Toys
3 Animetech mostly Japanese toys
4 Grafitti Toys mostly American toys, recently they started to bring in Japanese toys also

Pricing
1 XL-Shop - not consistent, sometimes low, sometimes too expensive where the difference could reach at least RM100-RM200
2 Diamond Comics - Rock-bottom prices for gundam. Others are unconsistent
3 Animetech - Same group with XL-shop
4 Grafitti Toys - the most expensive toy shop that I've ever encounter in my life

Customer Service
1 XL-Shop - Good, friendly - they will try to answer any question you ask
2 Diamond Comics - For regulars they will treat you like god, for newcomers - chances of them entertained you is 1 out of 1000000000000000000000
3 Animetech - Moderate
4 Grafitti Toys - When you enter this shop, one of their staff will follow to every inch of the shop like you want to steal their merchandise.

Adult figurines availability
1 XL-Shop - YES
2 Diamond Comics - YES
3 Animetech - YES
4 Grafitti Toys - NO

customer loyalty
1 XL-Shop - got card points that can use to redeem gifts
2 Diamond Comics - 5% off for members (RM20 annual membership fee)
3 Animetech - 10% off for membership (RM50 annual membership fee)
4 Grafitti Toys - N/A

environment
1 XL-Shop - You can move freely to look for what you want
2 Diamond Comics - Like sardine tin. Can fir 3-4 person at a time at their counter
3 Animetech - You can move freely to look for what you want
4 Grafitti Toys - You can move freely to look for what you want

pre-order method
1 XL-Shop - YES
2 Diamond Comics -YES
3 Animetech - NO
4 Grafitti Toys - NO

product shipment
1 XL-Shop - So far they are the fastest when comes to latest releases
2 Diamond Comics - moderate
3 Animetech - Very late shipment
4 Grafitti Toys - N/A

Delivery
1 XL-Shop - YES
2 Diamond Comics - YES (ebay items only OR if you purchase in a huge amount)
3 Animetech - NO
4 Grafitti Toys - NO

Website
1 XL-Shop - YES
2 Diamond Comics - YES
3 Animetech - YES
4 Grafitti Toys - NO

Online purchase
1 XL-Shop - YES
2 Diamond Comics - YES (ebay items only)
3 Animetech - NO
4 Grafitti Toys - NO

Imitation Products
1 XL-Shop - NO
2 Diamond Comics - NO
3 Animetech - Teh Winner
4 Grafitti Toys - NO

Forums
1 XL-Shop - YES
2 Diamond Comics - NO
3 Animetech - NO
4 Grafitti Toys - NO

New arrivals notification
1 XL-Shop - YES
2 Diamond Comics - YES
3 Animetech - YES (but once in a while only)
4 Grafitti Toys - NO

There are some other shops on the top floor of Sg Wang Plaza, but seldom go there so no much knowledge about them

The Verdict
1 XL-Shop 8/10
2 Diamond Comics 5/10
3 Animetech 2/10
4 Grafitti Toys -5/10

What you said about the price of Gundam in DC is true , I had to ask twice about the price for PG Wing Zero Custom as it's cheaper than Time Machine . :S

This post has been edited by Fatimus: Feb 9 2006, 11:18 PM

i always buy my figure from XL-shop. the prices are mostly cheaper than the others. But for Gundam fans, i recommend you visit DC. Sometimes they have a lot of promotions

but sometimes there are shops that sell some items cheaper. (Toy Quest for example)

There's another shop at the top floor of Sg Wang, croner shop next to Litt Tak and cosmic Bowling. Their Gundam prices are quite low also but always out of stock

Where is Toy Quest?

I'm not a XL or DC supporter here, but whoever offers the best price, is where I will go.
BTW anymore toyshops around BB area?

^Toy quest is OUTSIDE. At Jln Bukit Bintang, same road with KFC. Hard for me to explain, but you can't miss it. it's there.

there's once i bought KoF gashapon from HLJ (LYP LG)at RM50 (after bargian), retail price at other shops (XL) RM60 fixed price.
so far that's a one off event. haven't buy anything else from there since the remaining gashapons that they bring in don't appeal to me.
There are plenty of Star Wars figures and gundam kits there too but i'm not so certain about the price since i don't really keep track of these toys.

There's another shop in Amcorp Mall PJ called Toy Whiz (or is it ToyWiz??)
anyway, their preorder is slow (2-4 weeks slower than DC), but once stock arrive, they'll SMS you and reserve one for you till you pick it up. very friendly young chap. price almost the same as XL and Ultimate Toys.

zeroiris,
i'm a victim of DC snobishness and have nothing nice to say about them.
here's my long story why i HATE DC. (copied from Japanese Vinyl, Gashapon thread)


This post has been edited by Rusty Nail: Feb 10 2006, 09:51 AM

i know the kent mak's wife(is it?) from DC-her attitude is so bad....last time i buy some model gundam(their prices is cheaper than other shops) when i honestly ask can less@not(just wanna try to test what will they do) and she says "NO,THERE IS NO DISCOUNT" WTH she scold me....while the kent mak sit there watch the show..totally sh*t at all...

i know XL shop is very good service...i very like them..

This post has been edited by ./Hack-Fusion: Feb 10 2006, 10:57 PM

From what I know DC has a steady flow of regular customers already and they basically ignored new customers. That's not his wife. She is her MOTHER! BTW, you're lucky you didnt ask Kent Mak. You know what he will do. He will look at you with a very lcly face and walk away. In other words - take it or leave it. I saw he did this to many of their customers who asked for cheaper price.

Xl service is good and poisonous. If only their prices are lower, then it would be nice

This post has been edited by providence: Feb 11 2006, 07:13 AM

omg..that his mum..ar.hehe~~

Agree~~

Now its priced at RM350. His excuse - bidding in e-bay went up to around RM600++
He even pulled up the price for the Transformer Re-issue items - Price that are usually around RM150-168 is now RM190

shop i buy from
XL- shop - used to buy from the branch at S & M, there's one guy that is quite friendly there, use to chat with him when i go there, and price he give is quite ok, too bad the branch close down liao. the last time i buy something from XL was valentine day, quite ok loh, prices sometimes high, somtimes ok

DC - yup the guy boss is damn lcly, so i always prefer to deal with his mum, treat me pretty ok though, but thn i seldom go there one , still waiting for the last issue of the dmc comics i ordered. prices are usually the lowest but the guy really lcly, really put me off. oh yeah i got a fren who refused to go in there anymore, he told me he used to be a regular there, but sometime happens, the ppl there got more lcly i think, and he dun like to go there anymore

stardust memories (top floor sg wang) - another shop with low prices, get their stock from DC i think, the boss is ok but things are always out of stock though

HLJ - oso got low prices and decent service, but the last time i went there, they dun have much gundam in stock though, service is quite decent

fantasy toys - prices fluctuates too much, last time i saw he selling freedom mg for 200+ while other shop is between 160-170, but there are times when the price is cheap though, service ok ok loh

time machine - accidentally found the place, saw that they are selling freedom mg for 160, quite cheap , need to pay a visit to the place again next time to have a better look around, the lady there quite friendly though

This post has been edited by valho: Feb 20 2006, 09:49 AM

i also prefer XL shop.... personally go there once oni... TS branch.. but not much toys there compare to thier website... maybe need reserve first... i always order from XL shop online..... although the price are abit higher.. but some toys u cant find it in other shop.... but the bad things is ... XL dun restock much ... after out of stock .. then tats it... and the last time i bought from XL shop ... is a F16 Dragon model diecast... warbird series... i think tats the last pcs of it... so the box abit old... and some of the fuel tank's connector even broken... maybe its an display unit.. but stil very new... but the broken connector can stil be fitted back so i dun mind... and the box arrive my house less than 12 hrs after i bank in

and one last thing..... i rather go and buy from shop tat give good customers service (but exp ) rather than 10 + bux cheaper... and giv u shitty face i wan to use my money happily

This post has been edited by Jackygwh: Feb 20 2006, 03:15 PM

Wow almost everyone hates DC .

Is this DC just like another Sri Computer? Both have same point....Service Suck!

everytime when i do business..... i dun charge cheap..... normal charge but giv really good service.... tats how i do business.... sometime customers know u sell more exp to them.. but u really treat them very nicely... they wont mind....

at least at sri comp the amount of stuff they have is equivalent to toys u us.
DC... not only service sux, type and quantity also limited.

OMG.... yesterday i went to a small toy model shop.... and get to know the boss there... he told me tat KL hav a store name DC..... then i can guess wat he wnana tell me edi he din say anything...... jus ===> haha and he is from kuching... he told me tat if i wan any model or anime figure from thoes mag.... he can order for me ..... and wat make me terkejut is the price he giv me SOOO cheap !! he told me tat he order from taiwan directly... he show me one set of Dragonball Z from Bandai.... the quality really very good.... and the price oni RM 50 i thought tat would be RM 100 ++ be he say RM 50 oni... for 7 fig !! he ask me to go get it today but i duno hav the time o not