QUOTE(cybermaster98 @ Aug 15 2012, 09:48 AM)
Well im a new Optima K5 owner and for those of you who know me, ull know that i used to bash Korean cars alot since i was a Jap owner before this. But after test driving the Forte and Optima and then doing alot of research online, i realised that the Korean makes now are far superior compared to their earlier counterparts. Optima and Forte are far from perfect for sure but at least they are much improved. And after almost 4 months of owning the K5, i must say im impressed with the level of service so far. Based on my experience with 2 service centres, i can say that Naza is serious about their brand image and are taking steps to overcome the negative perception.
I complained about a squeeky rear suspension. Very minor and could have been resolved by some lubrication to the bushings i think. But Naza Kia HQ, instructed the SC to replace both rear shock absorbers and bushings FOC under warranty. I also commented that the front power window was a bit 'rough' going up. And behold, they changed the entire motor assembly. Again FOC. One of my front fog lamp covers melted a bit and they replaced it with 2 new set of fog lamps again FOC although this isnt covered by warranty.
This would never have happened with Toyota. I would have had to send my car in a few times and complain like crazy before they replaced anything under warranty. I believe what Naza Kia is trying to do is to eradicate the negative perception about Korean quality. They dont wanna waste time 'repairing or checking. Instead they just replace and this gives the customer alot of confidence.
We have a 5 year unlimited mileage manufacturer warranty and if this level of service can continue, then i have no fears. But Naza Kia HQ needs to know about your problems and issues. Raising it only with the respective SC's may not get you a good response. Send emails to them but i found that posting your problem on the Kia Malaysia Facebook page is quite effective. Ive had a few issues resolved very fast after being posted on FB. Naza has a dedicated staff constantly monitoring the FB page so trust me when i say they will take action sooner or later.
Kia in Malaysia is still facing a problem as many of the front liners (salesmen) are not very competent. Many of their mechanics are also not very experienced. But i think they are slowly being weeded out. I know of 2 salesmen from 2 different branches who were asked to leave after complaints on Facebook.
So keep making constructive critisms but dont just post negatives. Also post positive experiences to be fair to Naza Kia as that will give them more motivation to improve.
Cheers!
Actually, it is based on the mood of the SC and how we ask is also important. I've never had any problems with Glenmarie SC when asking them to help me check and rectify stuffs (because I ask nicely). In fact, I managed to get the SC to attempt to rectify my pull left issue two times (somehow they just couldn't fully rectify it), and look look for minor buzzing and creaking sounds in my car (they still can't find it btw) two times also.
The recent "problem" I came across is when I asked the SC to help me rotate the front and back tyres during my 10k service. Unfortunate for me, I went over to do my 10k service in the afternoon of the first day of puasa. All the mechanics were half dead and the first reason they gave me was "Sabtu biasanya for servicing sahaja". Then I was fine with it. So I told them "Tak banyak kereta nampaknya. Kalau habis service and tak ada kereta, tolong rotate la" which he kindly obliged. Then when he went to inspect my car, he saw I changed rims and he came to me and said "maaf bang, you sudah tukar rim. Baik you bawak luar rotate", hinting to me it is no more under warranty
Aug 9 2012, 07:06 PM
You can't reduce your FC by flooring your pedal and reach 100kmph within 20 seconds then cruising afterwards.. You reduce your FC by slowly picking up speed and not braking abruptly 
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hmm..... 
Definitely will have some delay 
Now I a bit regret because I wash my car every 2 days - myself 
Best part is when I send it to SC to trace the source of the noise, the problem disappears.. Aihh...
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