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Tech Support Does Anyone have this Unifi Problem ?, Unifi VIP5 Problem

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TSnightlordccc
post Jul 30 2012, 09:32 PM, updated 14y ago

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vmad.gif Since I upgraded to UNIFI VIP 5 package from my old streamyx 4mpbs .!! its sucks i tell you !!


:I keep getting frequent disconnection from every website i go , like google.com, when I saw the status bar at the bottom left , it keep showing looking up google.com . Means that It still dont have any connection and its trying to look up what the f*** is google.com

When it connect , I get one more thing is more frustrating .... its facebook & youtube ... whether I logged into facebook , i clicked home (news feed ) , it runs but all the hell pictures wont load up at all !!!

SAME AS YOUTUBE !! I load a video .. seems to be normal ... then what i discovered was only the video was loaded not the thumbnails on the side or whatever was loaded ??
WTF


anybody have some opinion on this ?? I'm a new member on lowyat !! PLEASE HELP !!! rclxub.gif rclxub.gif rclxub.gif rclxub.gif rclxub.gif
kentchow75
post Jul 31 2012, 12:19 AM

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God.. You've gotta visit TM to complain about it.
Many people is happy with their 5mbps by the way
solarmystic
post Jul 31 2012, 10:40 AM

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That looking up phase being stuck in your internet browser implies that it cannot resolve the IP address of the website.

Try changing your DNS to google's (8.8.8.8) or OpenDNS (208.67.220.220) and see what happens.
dayat
post Jul 31 2012, 10:53 AM

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just complain to tm ..
zaqre
post Jul 31 2012, 10:59 AM

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mine also same, but it only happen recently
i think too many people subscribe to it (especially maxis users), and their device/hardware unable to handle it

kons
post Jul 31 2012, 02:36 PM

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Rants -> Broadband user to user
ee7han
post Aug 1 2012, 01:43 AM

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i face the same problem as well.

you know i think its the router having trouble receiving signal from pc.

i ma try switching to unifi enabled router w custom fw.

i think it'll solve the problem.
XPS
post Aug 1 2012, 09:09 AM

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QUOTE(ee7han @ Aug 1 2012, 01:43 AM)
i face the same problem as well.

you know i think its the router having trouble receiving signal from pc.

i ma try switching to unifi enabled router w custom fw.

i think it'll solve the problem.
*
Most likely its TM dns serers acting up again.
Mochi_In_Forest
post Aug 1 2012, 11:02 PM

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Same case here TS. Just upgraded from streamyx 4mbps to VIP5. But the latter's performance (VIP5) isn't as good as the former's (streamyx 4mbps).

- I need to refresh every new website that I open in order for me to be able
to view it properly.
- No photos on facebook (opened from iphone/ipad).
- Signal unstable, eventhough the router is just sitting in front of me.

After 1 day of using, I am already thinking of "downgrading" to my previous 4mbps. But it seems that there's no cooling off period (COP) for this unifi, is it true?

*sigh*
XPS
post Aug 2 2012, 12:48 AM

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QUOTE(Mochi_In_Forest @ Aug 1 2012, 11:02 PM)
Same case here TS. Just upgraded from streamyx 4mbps to VIP5. But the latter's performance (VIP5) isn't as good as the former's (streamyx 4mbps).

- I need to refresh every new website that I open in order for me to be able
to view it properly.
- No photos on facebook (opened from iphone/ipad).
- Signal unstable, eventhough the router is just sitting in front of me.

After 1 day of using, I am already thinking of "downgrading" to my previous 4mbps. But it seems that there's no cooling off period (COP) for this unifi, is it true?

*sigh*
*
There are probelms with the default TM DNS. Use alternative and it goes away. Already reported to TM months back and not sure they fixed it. You can see PING dropping packets when you ping TM DNS

This post has been edited by XPS: Aug 2 2012, 12:48 AM
TSnightlordccc
post Aug 2 2012, 03:58 AM

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unifi have a contract that you must use the unifi or either pay the monthly bill for A YEAR then only you can cancel the unifi subscription . I WANT TO DOWNGRADE! !!

jolmy
post Aug 2 2012, 08:22 AM

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QUOTE(nightlordccc @ Jul 30 2012, 09:32 PM)
vmad.gif Since I upgraded to UNIFI VIP 5 package from my old streamyx 4mpbs .!! its sucks i tell you !!
:I keep getting frequent disconnection from every website i go , like google.com, when I saw the status bar at the bottom left , it keep showing looking up google.com . Means that It still dont have any connection and its trying to look up what the f*** is google.com

When it connect , I get one more thing is more frustrating .... its facebook & youtube ... whether I logged into facebook , i clicked home (news feed ) , it runs but all the hell pictures wont load up at all !!!

SAME AS YOUTUBE !! I load a video .. seems to be normal ... then what i discovered was only the video was loaded not the thumbnails on the side or whatever was loaded ??
WTF
anybody have some opinion on this ?? I'm a new member on lowyat !! PLEASE HELP !!! rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif
*
Do a SPEEDTEST and PINGTEST.

Post your results here.
1zR4eL
post Aug 2 2012, 05:03 PM

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me too im facing same problem. dont have this problem while using streamyx
TSnightlordccc
post Aug 2 2012, 05:23 PM

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QUOTE(solarmystic @ Jul 31 2012, 10:40 AM)
That looking up phase being stuck in your internet browser implies that it cannot resolve the IP address of the website.

Try changing your DNS to google's (8.8.8.8) or OpenDNS (208.67.220.220) and see what happens.
*
DAMN THANKS ALOT !!! IT HELP 100% .. GENIUS !! THANKS AGAIN !!


Added on August 2, 2012, 5:24 pmuser posted image


Added on August 2, 2012, 5:27 pmhttp://www.opendns.com/ heys the link guys : for those who had the same problem as me !!

go to IPv4 settings > change the DNS [below] > [1] 208.67.222.222 [2] 208.67.220.220

thanks again to @solarmystic !!!!

This post has been edited by nightlordccc: Aug 2 2012, 05:27 PM
1zR4eL
post Aug 2 2012, 06:22 PM

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QUOTE(nightlordccc @ Aug 2 2012, 05:23 PM)
DAMN THANKS ALOT !!! IT HELP 100% .. GENIUS !! THANKS AGAIN !!


Added on August 2, 2012, 5:24 pmuser posted image


Added on August 2, 2012, 5:27 pmhttp://www.opendns.com/ heys the link guys : for those who had the same problem as me !!

go to IPv4 settings > change the DNS [below] > [1] 208.67.222.222  [2] 208.67.220.220

thanks again to @solarmystic !!!!
*
where to change that? and do i need to sign up with the opendns.com?
duckaton
post Aug 2 2012, 06:29 PM

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QUOTE(1zR4eL @ Aug 2 2012, 06:22 PM)
where to change that? and do i need to sign up with the opendns.com?
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just change it at the tcp/ip configuration for you adapter or lan connection

1zR4eL
post Aug 2 2012, 06:33 PM

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QUOTE(duckaton @ Aug 2 2012, 06:29 PM)
just change it at the tcp/ip configuration for you adapter or lan connection
*
well im really noob in this thing. is it change for router or the pc?
duckaton
post Aug 2 2012, 06:41 PM

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QUOTE(1zR4eL @ Aug 2 2012, 06:33 PM)
well im really noob in this thing. is it change for router or the pc?
*
just change it your pc will be easier.

goto network connection, click properties,
click tcp/ip4
uncheck automatic dns, enter dns u want at the boxes, click ok.

if confuse, just google,
how to change dns at my computer

TSnightlordccc
post Aug 2 2012, 09:18 PM

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QUOTE(1zR4eL @ Aug 2 2012, 06:33 PM)
well im really noob in this thing. is it change for router or the pc?
*
Find the network configuration for Internet Protocol as known as [IPv4] , click properties and will get a window box pop-up whether u wanna obtain both the IP and DNS server automatically or either the manual !!

Under the DNS , u can change the settings to manual and you should key in the preferred and alternate dns address

Preferred : 208.67.222.222
Alternate : 208.67.220.220


I think in later MAC 10.5 version ... is under >>> system preference > view > network > under network u might find your wifi name and just anyhow go in to it under the properties and change the DNS..

Sorry , i'm not a mac user ... but anyhow I can configure my mom's iPhone ..., but usually it dont have any preferred or alternate DNS keybox ... it will just say DNS .... then u have to change it to 208.67.220.220 or the other one !!

This post has been edited by nightlordccc: Aug 2 2012, 09:22 PM
Boy96
post Aug 2 2012, 09:23 PM

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Can I just change the router DNS to 8.8.8.8 and 8.8.4.4 so that I no need to change DNS on my gadgets and devices?

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