well there is no other choice, so have to be patience and bear with it...hope my case will be smooth..

ok now my update on my RMA,

well i didnt have time to go and send my logitech g602 mouse to MCL but one day i did it on 15/07/16 and was told it might take 1 week.
i sign the document and left my mouse there.
Bear in mind that i did rip open the mouse to repair the double clicky problem before so the gliding pad is in horrible condtion ( i did not glue it back properly)

since i already have replacement mouse, i didnt bother about it.

then on monday 01/08016 i call and they say its ready for pickup.
today i go and
walla,
i got a brand new g602

tq

my g502 seems having double click issue. my cable braided pretty bad so i've cut the braided. still can rma?

gosh...logitech still having double click issue until today.... oh mai....

rma can do how many times? got limit tak?

i already rma once, if something happen again later on can i still rma?

even u rma, the warranty period does not change even they give u new unit. but i think wthin the warranty period u can rma many time.

so may i know if the overall warranty process claim is easy?
once you tell them your location, they will assign the nearest address for you to send the mouse?

i am considering getting logitech mouse also, in fact G602 same as you....but just want to make sure about the warranty claim process first because i know logitech got the famous 'double click' issue...

well i just call em and tell that my mouse cant be detected.
then they ask to drop the item at their office in subang/summit.
then i go, drop the mouse, they tell me it might take a week.
and they will call back to notify plus they give me the technician phone number.

didnt bother to answer unknown number and lastly i call the office, tehy tell me to come to pick up new rma unit.

Bought the G602 in Nov. 2014. Started to have problems with the mouse about a week ago. Cursor wont move. Called MCL for RMA and they told me the model has been discontinued..

Free replacement was offered but it was a wired G403 at no additional cost; if I wanted the wireless version I have to topup RM150. The person in the warranty department told me I would get a replacement of the same value not the same features.

I opted for the G502 and have to fork out additional RM50. On the bright side, I get a new 2 year warranty. If I opted for the wired version of the G403 the warranty would have ended by November. The G900 was too much! Had to topup about RM480!




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who the hack buy mouse from overrated harvey norman???

my g102 got double click issue just after 1 year.who should i email too?ty

Do you even read this topic? The answer is right in-front of you, just a few post above

maybe ill try decktop..bcause on mobili.that mcl website icon not showing .

ok i send email to them aready waiting for reply ni...
warranty 2 years now.

This post has been edited by pundi: Jun 20 2019, 09:54 AM

PM logitech on Facebook

they email back to me say try blow breath air in....and so far IT WORK LOL
guess got static inside kut

What air?

mouth air
aka just blow in through those opening side,bottom, front, and scrooler area

dang. searched bout logitech rma for my g102 and found this reply. fixed d double click issue. thanks

My G502's scroll wheel was really stiff and after blowing air based on this comment, it worked! Thank you.