So the sms is incorrect

I’ve received the sms today..

This post has been edited by mamamia: Jan 23 2020, 06:23 PM

U mean previously u receive the sms for every RM100 dining transactions? Have u receive the cashback in ur acc too?

But my case is not every txn also get sms, n I didn’t hit the max of 6 times yet , so far only spend 3x on dining with amount above RM100 / txn

As per tnc, ur existing instalment will still ongoing until u fully settle.. no need to settle the instalment now.


What will happen to the existing/active Installment Plan(s) I have?
A: Your Installment Plan(s) will still be active until you fully settle the outstanding balance but you cannot use your existing card effective 1 September 2020.

My one didn’t mentioned on replacement .. does that mean that they won’t send me WISE Card as replacement?

I’ve no other card now except MACH.. I’ve cancelled AA & Essential card last month..

Since they didn’t offer me replacement card, so, I can just ignore can continue to pay my IPP instalment till fully settle up.. but, anyone know if I still need to pay SST since the card is no longer useable.. my SST is expected to charge in Sep20

I also saw that in my online banking..

19 August top up to tng eWallet 7:40am


Attached thumbnail(s)

I got it ytd, using poslaju mail drop

Can't find any dining card to replace it now. 😭

I don’t feel like active the wise card, but I’ve ongoing FPP instalment n my card anniversary date is Sep, will they charge me SST since card is unusable.

Can use, but can still get cashback?

i still have FPP installment, if they remove it from HL connect, how am i going to check the payable amount? my installment still have 7 months to go and i didnt have any credit card with HLB too...

a bit stupid though...

I hope it is just system maintenance and it will be back soon once done...

I live chat with HLB CS, they said they not going to send monthly statement also... I asked how am i going to know how much is my amount due next month if no statement, she said i need to call them to check the amount due and if i forgot, collection team will call me if no payment receive.

After i stress further and questioned the CS whether she gave me the correct information, she comes back with this:

n their CS also simply give answer... I've complaint the same CS before, their complaint unit told me their live chat CS gave me wrong info... coz the CS told me i need to settle all the FPP if i don wan to accept the HLB Wise card as replacement. n she said i have to pay the SST for wise card since already issued to me. I said i wan to cancel the Wise card which i've not activate, she said I need to pay the remaining months of FPP installment first before I can cancel...

Worst case is she disconnect my chat room even before I ask further that time... so, I gave up n shoot an email to their complaint unit with the FAQ published on HLB website which mentioned we can continue to serve the installment payment even we dont accept the replacement card.

So, today i c the same CS, i straight away asked her whether she confirm the information provided is correct, keep telling me i need to contact them to check how much is my amount due every month and they will advise me with the list of transactions n not going to issue statement that sunset product... after waited for around 5 min she come back with that...

MACH card appear back to HL connect