Ok.. Be fair, the speed is nice.
They need fix the disconnection and improve the customer service.
Maxis The Official Maxis FTTH Thread | v2, Maxis Home Fibre Internet, from RM138
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 Jul 25 2012, 11:56 PM
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#21
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Senior Member
3,310 posts Joined: Apr 2005 
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Jul 26 2012, 12:06 AM
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#22
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Senior Member
3,310 posts Joined: Apr 2005
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QUOTE(ronnie @ Jul 25 2012, 11:59 PM) We do get 10Mbps... streaming dramas is PERFECT Qvod happily.. |
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Jul 26 2012, 11:22 AM
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#23
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Senior Member
3,310 posts Joined: Apr 2005
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QUOTE(wokan @ Jul 26 2012, 10:18 AM) Anyone still feel disconnect once a while and DNS cannot not reachable after that? Always.Need to disconnect and reconnect again? Anyways, submitted complaint in CFM. |
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Jul 27 2012, 04:27 PM
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#24
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Senior Member
3,310 posts Joined: Apr 2005
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Still DOWN.. 4days now.
FANTASTIC Customer service.. 15mins no ppl answer call. What should i do? CEO email ada? |
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Jul 30 2012, 10:41 PM
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#25
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Senior Member
3,310 posts Joined: Apr 2005
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Finally my issue been fixed, "concentrable not reachable", DSL light off.
TM fix at their end. Fixed at 1pm, test ping ok, ard 9mbps dl speed. But now, after few test, I get only 1-2mbps................ |
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Aug 3 2012, 10:38 AM
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#26
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Senior Member
3,310 posts Joined: Apr 2005
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I get rebate from Maxis due to 5-6days downtime, my modem unable to connect, its give error "Concentrator not reachable".
If anyone facing downtime, you may request for rebate. Below is CFM reply regarding my complaint. » Click to show Spoiler - click again to hide... « |
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Aug 3 2012, 01:54 PM
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#27
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Senior Member
3,310 posts Joined: Apr 2005
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QUOTE(wwhwee @ Aug 3 2012, 12:49 PM) Great to see that. Actually I wish to have to internet service rather than they waive from my bill. I need internet for work. Is that anyway to push them to solve the problem? I did telling them the same thing, perhaps provide us temp service like broardband,etc.. They said unable to provide.. sad.. Hope no 2nd time. |
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Aug 4 2012, 07:36 PM
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#28
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Senior Member
3,310 posts Joined: Apr 2005
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Cant watch Olympic Youtube in 720HD... >.< Lag.. anyone same?
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Aug 11 2012, 10:46 PM
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#29
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Senior Member
3,310 posts Joined: Apr 2005
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My line not stable now. It's getting very slow, page unable finish load. Restart modem and it's back to normal. After awhile, ms. Slow come back again!!! Anyone face the same? Thomson issue?
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Aug 14 2012, 09:40 AM
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#30
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3,310 posts Joined: Apr 2005
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Seem bad ping to SG is back.. anyone face the same?
   Malaysia server look ok, but not full speed.   |
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Aug 14 2012, 12:37 PM
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#31
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Senior Member
3,310 posts Joined: Apr 2005
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I wondering one thing... Those who change thomson to other 3rd party router, feel better?? If yes, i go buy now.
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Aug 14 2012, 12:58 PM
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#32
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Senior Member
3,310 posts Joined: Apr 2005
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QUOTE(IccyAsd @ Aug 14 2012, 12:50 PM) @feizaiII currently there is no thomson replacement router with phone port in the market I saw a thread here.. http://forum.lowyat.net/topic/2384890@edwinlcw most of our maxis home fibre installation comes with a min of 3 person, 1 from maxis 2 from TM. Lets me ask sifu sifu over there |
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