Broadband provider
ISP/package: Maxis fibre 10mbps
Location: Puncak Jalil
Have you called your ISP's helpline?: yes


Okay guys, I have a problem with my maxis fibre internet connection. They installed yesterday but still no internet access. I manage to connect to the router and everything is fine except there is no internet access.

When I try to connect the internet it fail. It show " Connection could not be established: Concentrator not reachable".

I dont know what thats mean
I call them to fix it, but they pass the issue to TM. They also say dont know when they can come to check.

Anyone having similar issue and already got solution?

u didnt check the connection after the installation with the maxis staff??
I checked the connection and etc b4 sign the form.

Checked already, they said they will rectify the problem on the next day(today)
but still the same

ic... good luck to u....

you are not to sign their service report. if everything not going well. the day when they do installation..

by signing indicate your acceptance. everything is working fine. whatever issues will be handling seperated by maxis helpline. they can wash their hands.

This post has been edited by toh2020: Jun 19 2012, 09:29 PM

I'm having same problem. Installed it yesterday and it was fine, speed could reach 9mb upload, but until around 11pm internet down !! Keep on disconnected and connect but with super slow speed or no internet access. This problem maintain until now.

enjoy yr maxis bb - lol

where is the area of location. does anyone around your neighbour facing similar outages?

tonight i experience the same error message as what TS told earlier ..

i suspect the TM Fibre side got prob, since in the message log said the PPP unreachable ...

i hope this issue will resolve quickly by maxis

Actually Maxis dependent on TM, nothing to do with maxis if TM don't take action to rectify those problem.
i'm also one of the Victim....

Today maxis technician solved my problem ..

earlier it was session hang at their side , and they already refresh the connection for my broadband ..

later ... they adviced to change LAN port to correct LAN port which is LAN2 ..before that i done my own troubleshooting and changing the LAN port to diff port .

after that , i reconnect again , and it solved ..not sure whether the LAN port are too sensitive if i chose incorrect LAN port .

i will let them to close the report after 3days and will keep observe the connection for next 1-2 weeks

This post has been edited by kevler: Jul 8 2012, 06:58 PM

Ok now I'm having this issue and changed LAN port doesn't get it solved, called maxis and they need 48 hours to figure this out.

Omg. The maxis fibre hotline couldn't fix it despite taking almost half an hour on troubleshooting. And yet just a simple switch from LAN1 to LAN2 solved my connection