I've got my RMBP screen replaced due to Mura/White spot on screen recently. Went through the procedure enquiring VR Tech, QCD and Machines with regards to how long I had to part with my unit, here is what I got:-
1) VR Tech gave me the vaguest answer, asking me to "leave the unit for hardware diagnostic for indeterminate amount of time before deciding if the screen is eligible to replacement/repair". That means no definite time frame.
2) QCD also required hardware diagnostic, but giving me 3-7 working days, from the day it is deemed replaceable to the day the replacement screen arrives for replacement into the RMBP.
3) Machines, with the help of a good friend assisting with Support Center in Northpoint Midvalley, gave me the most promising answer. 24 hours for diagnose, then can take the RMBP unit back until replacement unit arrives from Singapore, and 4 hours replacement time on the day of repair.
Went with Option #3, replacement screen arrives in 3 days from Singapore, and indeed have a brand new screen replaced with perfect condition within 3 hours of entering repair period.
I had no image retention issue on my previous screen on my unit, only Mura. I have a perfect screen now. The white spot only appears when viewing light colored or white screen, particularly when viewing web pages on Safari. On coloured, busy background, they do not appear.
I'm a believer with Machines now, I used to frequent VR Tech for repairs of my iPod Classic and Time Capsule, but with their current staff and drop in service quality, I dont mind going up to Midvalley, even if it means braving the traffic jam and hassle of traveling there. I am immune to all these bullshit answers given with regards to repairs and after sale support, and expected to be treated with professional courtesy, and not these scripted answers given, especially by VR Tech.
This defect is described here:
https://discussions.apple.com/thread/404218...tart=0&tstart=0The problem with after-sale or Apple Care Protection Plan(ACPP) support here is that with the non-existent presence of Apple here other than the designated
third party Apple Authorised Service Provider (AASP) here, you will never get the level of service as described in that thread I linked there. Which is why I dont bother about getting ACPP here because of the fact that third party assigned AASPs will never have the first hand authority to cover replacement and repairs as how Apple does it if they have a physical presence here.
Sorry, until Apple has physical presence here, with only AASP providing support in third party capacity, I will never buy ACPP here. After this first hand experience, I firmly believe that we need Apple to be here physically to get the service quality as per described in that thread I linked to, thus making ACPP purchase worthwhile. AASPs here ranges from pathetic (VR Tech) or just adequate (Machines). I expected more from the often-heard-of legendary quality and service from Apple. I've now learned the painful truth.