1. VIP slot promise
We can't do anything since there is a bugged on the VIP slots, I think EA still fixing it but we do came out with our temporary solution for this. Please check MBT Battlefield 3 Thread, all the server VIPs can contact our server admins for fast access. I'm also one of the server VIP and always queue to join the server . In this case, you also can't said that we are the service provider. All of us are the customers and EA is the right service provider.

2. 64 players awesomeness
We do made the announcement on our site, Introducing MBTCENTRAL.NET Evolution Server

3. Less players active in the game server due to less attractive mode
If the game mode that caused less players to join our server, you can voice it up on our forum since we got thread only for server VIPs. MBT's Forum but you need to register first and let me know, i will need to add you in the VIP group.

And for your info, we hosted the Battlefield's server isn't to make any profit but it is for the Battlefield Community in Malaysia.