Hi Guys,

I went to Home & Living Exibition at PISA Penang Yesterday. At 1st just plan to look around until cought by the Loius Italia Salesman. I just taking a look on their promotions as im planning to buy sofa for my new house as weel. But i didnt do any study on sofas yet. The offer 3+2 with 4 recliner sofa set for RM3990. After negotiation i ended up buying onli the 3 seater with 2 recliner for RM1980. Its half leather set with soft bovine leather. It comes with 6 years waranty for leather + stiching and frame. The salesman say it will take 4-6weeks to deliver. So i didnt think much and paid RM1000 deposit with my credit card.

After come back and research.. lots of ppl saying leather sofa will be hot and sticky for our climata. My living room no aircond but no direct sun light as well. do you think its a wise choise to get a lether sofa? if no is there anything i can do to change to fabric type?

Anyone purchased furniture from them before? Would like to know any feedbacks on them...

Big company.. Dun think will go wrong... Normally I stay away from fancy brand name.lol

please think twice when purchase from them.... their after sales service was sucks.... i order my sofa from them min sept 2012, the ppl in charge there promise me said the stock will be ready within 3weeks time. but who know i call them many times only got the sofa.

first i call them some where mid oct 2012, they said have to check with warehouse then call me back, but i wait the whole day also dun have any call from them. so i call them the next day, the ppl there told me the same thing again said they have to check with the factory first only can let me know. what the hell, that's mean the day before said will help me check is just cheated me lah, didnt check for me at all. but wait i wait until evening time, they still haven't call me back, so in the evening, i called them again, u know what answer i get? "sorry sir, i check with my factory first, let u know later, ok?"..... what the hell, i straight away scold them, then they said will check. what service is that??? after that they only call me back said the sofa have ready, what the hell la, promise me said can ready within 3weeks time, but now already 1month also cannot finish.

Nvm, as i am not urgent on the sofa, finally my sofa ready in november, its take 2months time for the sofa which they promise can be done in 3weeks times. such a big different. this is not the only issue, when i go made payment, they tell me that their credit card machine was not around, and is taken to use at fair, what the hell, such a big company only got one credit card machine??? what the hell.... i have to purposely go there again to just settle the bill??? yet their sofa is not cheap.

the story havent finish yet, during the delivery, they promise said will sent me the sofa on monday, but u know what, at the late evening on the day before, they suddenly call me that their lorry was fully booking, no more lorry, or lorry have to send thing to dunno where, what the hell, aren't they already early schedule fro transportation, WHY LAST MINUTE ONLY SAY CANNOT? yet if cannot make it why cant call early? Nvm, this is not the issue, they promise will sent the next day (tuesday) morning, yet what happen? i wait for whole moring yet they havent come, i called many times n their office no ppl answer my call. in the end, the lorry sent my sofa at 2pm? HELLO, 2pm is morning?

To all low yat forumer, my story with them havent end yet.

in early of this year, when i sit at my sofa, i suddenly fall down, u know what happen? one of the sofa leg was broken, what the hell, i just sit for 1months plus then the sofa was spoil??? what quality is that??? i checked the sofa i saw the wood inside was lapse.

this is not the main issue, the fantastic thing is i call them for warranty, yet the same thing happen, say will ask boss and call me back.... you all can guess what happen la, i wait the whole day, no response from them. call the next day, got the same answer... i feedup already, i ask them for their boss no, then i only got the result that they will sent ppl to come over to collect.

ok, now the interesting part, they promise will come on morning, i think you all can guess what had happen, i wait until 2pm, no ppl came. so i called them, at first the staff said they forget. what the hell la forget, then i start scold them. then the staff said their lorry got problem cannot come, what the hell man, ur lorry cannot come then no need to inform me? let me wait for whole day? fine, they promise, they come the next day, yet the promise come in early morning, 9am, so i that day urposely wakeup early morning just to wait them, u know what time they come? as usual late again 12pm only come....

so think twice, before purchase from them...

so did they manage to repair ur sofa?? or change new 1??mind to post the sofa photo here?
luckily they didnt entertain me when i go their shop last time....not a single sales person come to me....i even wait there..... lucky me....

Great sharing indeed. Almost going to buy from them through fair, lucky I hesitate. I think this is malaysia furniture style. Even Ikea delivery also damage by furniture.

i called them yesterday in the morning, no one pick up my call. after fews more attempt i get frustrated, so i directly call their boss, as modal answer, he said will checked first and get back to me. i think you all also can guess what it happen la, the whole day they din get back to me. Today i ask them, they just reply me a simple answer, next week. what the hell.... when do the payment, we need to pay on time, even have to pay before the delivery, but their services is sucks... keep on delaying....

dear forumer who read this thread, think twice before u buy anything from LOUIS ITALIA, Lot No. B-G09 & B-G10, Jalan Persiaran Surian,
Palm Spring @ Damansara 47810, PJ Selangor D.Ehsan
Tel/Fax +603 7803 0922

Yes, blacklist them.

dangerous....luckily they didnt entertain me....
ban!

This post has been edited by Pennbattle: Jan 18 2013, 04:44 PM

It's. abt time u lodge a report with the consumer tribunal. Talk no use... Hit them hard... If ur case is genuine with all documentation in black n white, they are going down.

Yup their service suck!... i visited their show room. I went there to get their clearance set. Unfortunately they try too sell me their clearance set with the showroom price! Call them before go they said got more the 40 set to clear. go there this no that no more. then i ask what else you have for your clearance? left 2 set which is 2+3.. wtf...!!

Wah... I just bought 1 set of sofa from them at the previous fair at Solaris dutamas.. If that's the case can I get my refund from them? Please advice..

Recently received an L-shape sofa from them, ordered from a fair last year.

Borderline acceptable in terms of service, for example, promised to call to confirm on a certain date and only called at night on the promised date.

Delivery wise, spoke to their sales people who tried to lower expectaions, advising delivery around 4:00pm. Delivery guys called later and told us will deliver around 2:00pm and that sales don't know about delivery...

Quality wise, very happy with the product so far. Hope that I do not have to review how good they are at fulfilling their warranty.

Haha.. So how's the condition of the sofa when they deliver? Is it good? I am just worry they will send over the lousy one and the after sales service are bad..

How u made the balance payment? They bring over the portable credit card machine? Or only by cash?

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This post has been edited by FrappuccinO: Jun 9 2013, 09:03 PM

Sofa was in good condition. No complaints and nothing out of the ordinary. After sales not so sure as for my case, there was no reason for me to contact them... Payment was made in full by credit card at their showroom when finalizing the order (choosing fabric and colour etc).

For me I did not have much problem with Louis Italia other than the miscommunication of the actual delivery time between their sales and actual delivery. If really want to compare bad service and non-delivery, the worst furniture company I have ever dealt with is "CxCK-SxCK-RANO", which is a nightmare: staff can be rude and shout vulgarities at customers when it is their mistake.

Agree that this seems to be "malaysia furniture style"

Ohh I see.. Thanks for ur info...

Dear all,

Regarding the quality for louis italia sofa, i can say is not the best but still acceptable, at least is the same quality as their show room unit. But the durability wise, I have doubt on it, as my sofa was spoil in less than 3months times, but finally they still replace/repair my sofa to original condition.

Regrading their after sales service, I can tell you is damn terrible, they will cause many of your brain cells death before you can get your warranty done. somemore their delivery system is sucks, always delay and not on time, they thing that we are 24/7 stand-by for them.

regarding their stock clearance, do not get cheated by them, as i see all along the year they also doing stock clearance, but yet the sample in the show room is the same for all along the years. as almost 90% of the unit are the same (compare from 2011 and 2013), yet i meet them few time in the furniture fair already, yet they are still selling the same design but they claim that is their latest design, material is import from oversea...

I already fall into their trap, if you ask my advise, i will said i will not ever go back to them to buy their product, as their product not very cheap (yet cheaper than those branded sofa la...). Kindly think twice before get into their product, if you think is worth, then go ahead.

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This post has been edited by vie8: Jun 12 2013, 09:11 PM

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This post has been edited by FrappuccinO: Jun 9 2013, 09:05 PM