Recently received an L-shape sofa from them, ordered from a fair last year.

Borderline acceptable in terms of service, for example, promised to call to confirm on a certain date and only called at night on the promised date.

Delivery wise, spoke to their sales people who tried to lower expectaions, advising delivery around 4:00pm. Delivery guys called later and told us will deliver around 2:00pm and that sales don't know about delivery...

Quality wise, very happy with the product so far. Hope that I do not have to review how good they are at fulfilling their warranty.

Sofa was in good condition. No complaints and nothing out of the ordinary. After sales not so sure as for my case, there was no reason for me to contact them... Payment was made in full by credit card at their showroom when finalizing the order (choosing fabric and colour etc).

For me I did not have much problem with Louis Italia other than the miscommunication of the actual delivery time between their sales and actual delivery. If really want to compare bad service and non-delivery, the worst furniture company I have ever dealt with is "CxCK-SxCK-RANO", which is a nightmare: staff can be rude and shout vulgarities at customers when it is their mistake.

Agree that this seems to be "malaysia furniture style"