please think twice when purchase from them.... their after sales service was sucks.... i order my sofa from them min sept 2012, the ppl in charge there promise me said the stock will be ready within 3weeks time. but who know i call them many times only got the sofa.

first i call them some where mid oct 2012, they said have to check with warehouse then call me back, but i wait the whole day also dun have any call from them. so i call them the next day, the ppl there told me the same thing again said they have to check with the factory first only can let me know. what the hell, that's mean the day before said will help me check is just cheated me lah, didnt check for me at all. but wait i wait until evening time, they still haven't call me back, so in the evening, i called them again, u know what answer i get? "sorry sir, i check with my factory first, let u know later, ok?"..... what the hell, i straight away scold them, then they said will check. what service is that??? after that they only call me back said the sofa have ready, what the hell la, promise me said can ready within 3weeks time, but now already 1month also cannot finish.

Nvm, as i am not urgent on the sofa, finally my sofa ready in november, its take 2months time for the sofa which they promise can be done in 3weeks times. such a big different. this is not the only issue, when i go made payment, they tell me that their credit card machine was not around, and is taken to use at fair, what the hell, such a big company only got one credit card machine??? what the hell.... i have to purposely go there again to just settle the bill??? yet their sofa is not cheap.

the story havent finish yet, during the delivery, they promise said will sent me the sofa on monday, but u know what, at the late evening on the day before, they suddenly call me that their lorry was fully booking, no more lorry, or lorry have to send thing to dunno where, what the hell, aren't they already early schedule fro transportation, WHY LAST MINUTE ONLY SAY CANNOT? yet if cannot make it why cant call early? Nvm, this is not the issue, they promise will sent the next day (tuesday) morning, yet what happen? i wait for whole moring yet they havent come, i called many times n their office no ppl answer my call. in the end, the lorry sent my sofa at 2pm? HELLO, 2pm is morning?

To all low yat forumer, my story with them havent end yet.

in early of this year, when i sit at my sofa, i suddenly fall down, u know what happen? one of the sofa leg was broken, what the hell, i just sit for 1months plus then the sofa was spoil??? what quality is that??? i checked the sofa i saw the wood inside was lapse.

this is not the main issue, the fantastic thing is i call them for warranty, yet the same thing happen, say will ask boss and call me back.... you all can guess what happen la, i wait the whole day, no response from them. call the next day, got the same answer... i feedup already, i ask them for their boss no, then i only got the result that they will sent ppl to come over to collect.

ok, now the interesting part, they promise will come on morning, i think you all can guess what had happen, i wait until 2pm, no ppl came. so i called them, at first the staff said they forget. what the hell la forget, then i start scold them. then the staff said their lorry got problem cannot come, what the hell man, ur lorry cannot come then no need to inform me? let me wait for whole day? fine, they promise, they come the next day, yet the promise come in early morning, 9am, so i that day urposely wakeup early morning just to wait them, u know what time they come? as usual late again 12pm only come....

so think twice, before purchase from them...

i called them yesterday in the morning, no one pick up my call. after fews more attempt i get frustrated, so i directly call their boss, as modal answer, he said will checked first and get back to me. i think you all also can guess what it happen la, the whole day they din get back to me. Today i ask them, they just reply me a simple answer, next week. what the hell.... when do the payment, we need to pay on time, even have to pay before the delivery, but their services is sucks... keep on delaying....

dear forumer who read this thread, think twice before u buy anything from LOUIS ITALIA, Lot No. B-G09 & B-G10, Jalan Persiaran Surian,
Palm Spring @ Damansara 47810, PJ Selangor D.Ehsan
Tel/Fax +603 7803 0922

Dear all,

Regarding the quality for louis italia sofa, i can say is not the best but still acceptable, at least is the same quality as their show room unit. But the durability wise, I have doubt on it, as my sofa was spoil in less than 3months times, but finally they still replace/repair my sofa to original condition.

Regrading their after sales service, I can tell you is damn terrible, they will cause many of your brain cells death before you can get your warranty done. somemore their delivery system is sucks, always delay and not on time, they thing that we are 24/7 stand-by for them.

regarding their stock clearance, do not get cheated by them, as i see all along the year they also doing stock clearance, but yet the sample in the show room is the same for all along the years. as almost 90% of the unit are the same (compare from 2011 and 2013), yet i meet them few time in the furniture fair already, yet they are still selling the same design but they claim that is their latest design, material is import from oversea...

I already fall into their trap, if you ask my advise, i will said i will not ever go back to them to buy their product, as their product not very cheap (yet cheaper than those branded sofa la...). Kindly think twice before get into their product, if you think is worth, then go ahead.