I am mislead by a agent in 2009, now ady 4 years, I have paid RM7200, he promote me the mesra plan and claim that this is saving plan and can withdraw anytimes i wish, now i just realise is life insurance plan... Omg!!!I can only get back RM1000++, I have complaint to Takaful and they refuse to pay back the money and will not entertain my appeal anymore. I go to this website and found many of people have been cheated by agent by giving wrong information of the plan to earn commision, details you can go to Don't get cheated: Etiqa Takaful Mesra Plan

Any one is same situation with me and still haven't claim the full refund? Please complaint to bank negara and Kementerian Perdagangan Dalam Negeri.My another insurance agent said together we complaint, the higher the chance we can get back our money, what you should do now:

1. send an email with title Complaint Misleading by Etiqa Takaful agent to bank negara, email address: bnmtelelink@bnm.gov.my

2. send a complaint letter to Takaful Etiqa customer services centre, but they will probably tell you they will not return the full amount, or same situation with me, ask me wait 2 weeks and send a letter said they refuse to refund and will not entertain the appeal anymore.

3. Go to this website, click hantar e-aduan baru, fill in the e-aduan and your details case to Kementerian Perdagangan Dalam Negeri, they will reply you very soon,
E-aduan

Just want to help those who are same situation with me but don't know how to do. Thank you...Good luck~

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Added on May 26, 2012, 12:05 pm

this is the sample of complaint to kementerian Perdagangan Dalam Negeri:



IN （date）, I WAS MISLEADED BY ONE OF THE AGENT OF TAKAFUL TO JOIN THE TAKAFUL MESRA PLAN, IN （place）, NAME （name）, IC （Ic no）, （alternative）HP NO , （position, exp：GROUP SALES MANAGER OF SECURE CORPORATE SERVICES SDN BHD）.

HE GIVE ME THE WRONG INFORMATION , BY SAYING THAT THIS IS A TYPE OF HIGH INTEREST SAVING PLAN THAT OPENED FOR MUSLIM ONLY BEFORE, AND NOW OPEN FOR NON-MUSLIM FOR LIMITED TIME ONLY. HE TOLD ME THAT THE PLAN IS VERY BENEFITIAL, IS A SAVING PLAN, YOU SAVE RM200 PER MONTH AND CAN GET HIGH INTEREST RATE OF AT LEAST 5% PA, AND HE SHOW ME THAT IF YOU CAN PUT FOR 30 YEARS, YOU CAN TOTALLY GET RM 165,517.24 AT THE END OF THE 30 YEARS.
HE ALSO TOLD ME I CAN WITHDRAW ALL THE MONEY I SAVE ANYTIME I WISH AND I CAN STOP SAVING OR TERMINATE ANYTIME I WISH, WITH FULL WITHDRAW OF PREMIUM AND SAVINGS.

RECENTLY, I WAS FACING SOME FINANCIAL PROBLEM AND I WISH TO TAKE OUT MY SAVING IN THIS ETIQA MESRA PLAN. HOWEVER, AFTER CALLING THE HELPLINE CENTRE, I ONLY FOUND THAT THE PLAN I PURCHASED IS A LIFE INSURANCE PLAN AND NOT A SAVING PLAN. I CANNOT TAKE OUT MY PREMIUM PAID TO SOLVE MY FINANCIAL PROBLEM NOW.

I COMPLAINT TO THE CUSTOMER SERVICES CENTRE AND THE HEAD OFFICE, THEY REFUSE TO REFUND THE MONEY TO ME AND SEND ME A LETTER SAID THAT THIS IS THEIR FINAL DECISION, THEY WILL NOT ENTERTAIN ANY APPEAL OF THIS MATTER AND ADVISE ME TO CONTINUE THE PLAN.

I'M NOT SATISFY WITH THE REPLY, AND FEEL LIKE BEING CHEATED. HOPE YOUR PARTY CAN HELP ME REGARDING THIS MATTER. I HAVE ALSO FORWARDED THE COMPLAINT TO BANK NEGARA AT THE SAME TIME.

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Added on May 26, 2012, 12:08 pmThis is the sample to Bank Negara

Dear Sir

Complaint about Etiqa Takaful Mesra Plan


I, （name, IC）, would like to complaint about
misleading selling concept provided by Etiqa agent and request for full
premium refund for my Etiqa Mesra Plan(Policy No) by agent
（Name, agent no ).



2. On (date), I was convinced to purchase the Etiqa Mesra Plan by
entire agent at （place）. The agent, （name） told me that
this is a saving plan with high return and I can stop this plan anytime
with my entire premium paid fully refunded.



3. Recently, I was facing some financial problem and I wish to take out my saving in this Etiqa Mesra Plan. However, after calling the helpline
centre, I only found that the plan I purchased is a life insurance plan and
not a saving plan. I cannot take out my premium paid to solve my financial problem now.

4. I have complaint my matter to Etiqa Takaful Berhad, however, they refuse to refund the full amount I paid, and said that they will not entertain this matter anymore.

5. Etiqa as a big company in Malaysia, I hope that Etiqa will allow me to
stop this plan as soon as possible with my entire premium refunded. I hope that Bank Negara can take some action against the misleading selling concept provided by Etiqa agent.


5. My contact number is （contact no）, address: （home）


Hope can receive good news from you soon.



Thank you.

Regards,
Name

This post has been edited by kiwishan: May 26 2012, 12:08 PM

What is the outcome of your complaint to BNM and KPDN?

I am also a victim. I wrote to Etiqa but they refused to refund any money.

All of us who are victims, need to make formal complaints to the relevant authority and governing bodies so that they are aware of this scam and stop the perpetrators. We need to help others so they do not become a victim like us.

Other avenues of complaint:

1. Tribunal for Consumer Claims Malaysia: http://ttpm.kpdnkk.gov.my/portal/index.php...ntpage&Itemid=1

2. Malaysian Takaful Association which governs the Takaful industry: http://www.malaysiantakaful.com.my

3. Financial Planning Association of Malaysia (FPAM) which governs CFP and IFP practitioners: http://www.fpam.org.my/fpam/contact-us/com...and-procedures/

It is always sad when that happens. Insurance is about protection, coverage, hence the word I N S U R A N C E.

Insurance comes with insurance charges, agent commission, admin fees and what not in order to support for the policies. No free lunch. Sorry.

Always read and understand what the agents are trying to sell. Get second opinion if needed as insurance is a long term commitment, like your car insurance. Simply put - No pay = no drive.

Etiqa is well know as insurance company by public... Still people feel cheated do transaction with insurance company... Omg!

etiqa , another scam

It is not about scam.. It is usually between the agents and the clients.

It is either the agent was wrong or the client did not understand what they were into.

The awareness in buying insurance is very important as many people do not do more research before buying and this led to a bad choice made.

Same buy this stupid plant since december 09 every Month pay rm 100.....any idea if I surrender the contract and get back my saving?

I fail to get back my money and i already terminate the plan...Haiz...Be wise nextime lo, what to do...

I'm sorry for that. Insurance is never meant for investment but rather protection. You should be able to get back some amount, since it has been the 4th year, although not in full.

Dear all,

1. I signed up for the eTiqa Takaful Family Plan, which I was told was offered for a limited time, how true is this?

2. I was told that I am going to pay until I am 55 years old only. And I will be insured until I am 88 years old.

So the question is, how much money can I withdraw when it matures? Can I withdraw all my savings?

3. I am looking for a plan with savings + protection. Am I on the right track?

4. I still have 2 months of premium in due, so if I want to cancel or surrender the contract, will I be forced to pay this 2 months premium in due? As I have some kind of feeling that I was mislead by the agent. Do I have a case if I sue or complaint them?


That's the questions I can think as of now, I am not saying that this plan is not good, but I felt that I am somehow mislead by the agents too. Hope insurance pros here can clarify things for me.

This has been discussed and talked many times.

Please refer to post No. 50 by roystevenung - http://forum.lowyat.net/topic/2394535/+40#
He has given a very good example and explanation here.

Hope it helps.

This post has been edited by roystevenung: Jul 5 2012, 08:17 AM

actually, during 2010 etiqa did send out letters to their mesra plan policy holders to allow them to do full refund if they feel cheated (may alot of cases that time). did you receive the letter?

Just try to stay away from Etiqa overall despite how attractive their plan looks like on surface. I have had years of nightmare with them. And everything else you wish to not be with them anymore, comes with penalty and great difficulties.

Plaintiff: Your Honour, I wish to complain that a certain agent of Etiqa misled me into buying a insurance product.

Defendant: Your Honour, I did not. Furthermore Your Honour, the plaintiff signed the contract (the policy) in 2009 and he did not raise any complain nor objection within the first 14 days also known as the "free look period". By signing on it and not raising any objection during the cooling off period indicate absolute agreement on the term of the contract.

Judge: Plaintiff, do you have any proof that the agent told you otherwise than what is written on the contract? Audio recording, signed document by the defendant to state otherwise?

Plaintiff: Errr.... no Your Honour.

Judge: Case dismiss, I now adjourned the court because the plaintiff's complain has no merits. All incidental cost to be borne by the plaintiff.

Defendant: Thank you, Your Honour.

Plaintiff: T 1 U N 1 A M A H !

Judge: Bailiff! Send this Plaintiff to the lock up for contempt of court! Court adjourned!

This post has been edited by xuzen: Mar 11 2016, 04:16 PM

Alamak another con case