QUOTE(EddyHyip @ Jun 8 2013, 09:58 AM)
i beg to differ, I think MAS is one of the good ones I have taken, of course I try not to compare to SIA etc. But have you taken Korean Airlines, Air France and all those other big but dated companies?
As a matter of fact, i completed 3 Air France flights just less than a month ago and i was in awe. No joke! I've been told and read many stories about obnoxious French but the moment i decided to buy the Air France ticket, i was prepared to face the worst such as rude cabin crew. But i was wrong, so wrong. Air France did not let me down in all 3 different flights i took. Cabin crews were sporting and friendly. Generous food portions served in a big tray. I was actually very surprised (in a good way).
I have never taken Korean Air, so i'm not really in a position to comment anything but when was the last time you flew Korean Air ? I follow everything civil aviation religiously and Korean Air finished their major cabin refurbishment on all widebodied aircraft two years ago and even their oldest Airbus A330-300 now feature Audio-Video on Demand System in all seats. I wouldn't call any of this dated. And you know what is dated ? MAS Boeing B777-200ER cabin is. The Economy Class seat is the exact same seat they had when they took delivery of the aircraft back in the 90s. MAS upgraded the entertainment system to the Matsushita 3000i AVOD system in 2005 and that was it. No more upgrade or refurbishment have been done since.
And i'll give you one very good reason why you shouldn't compare MAS with these two airlines you mentioned (Air France and Korean Air). According to SkyTrash, both Air France and Korean Air are not 5-star carrier but MAS is. Besides MAS, the following airlines are also rated 5-star by SkyTrash:
- Singapore Airlines
- All Nippon Airways
- Cathay Pacific Airways
- Asiana Airlines
- Qatar Airways
- Hainan Airlines
Of all the 5-star airlines listed above (according to SkyTrash's standard), i have only taken SIA, Cathay Pacific and Asiana Airlines in the past one year and i did not find MAS cabin crew to be better or particularly outstanding. As a matter of fact, i even find Asiana Airlines' cabin crew to be far more polite and friendlier than MAS (i flew Asiana Airlines 6 times already in the past 1 year).
I am not saying MAS cabin crews are not good. They are good actually but after you've tried out many other different airlines, you will find MAS cabin crews aren't really that special after all. They are good but not outstanding! And from my own experience, MAS Japanese crews are the best and there usually are many grumpy MAS cabin crews working on domestic and Southeast Asia flights.
And just so we are clear, the very reason i think MAS is not the second best airline in the world is because of the very cramped Economy Class on their leased Boeing B737-800 and also the brand new Boeing 737-800 with Audio-Video on Demand System on every seat.
Did you guys know that even the Economy Class seats of Malindoair are more comfortable than MAS' B737-800 because the seat has more legroom ? And this is a 5-star airline but its Economy Class seat on the B737 are tighter than a hybrid low-cost carrier ? What a joke!
Another thing that MAS is very weak at is the food. Very small and horrible presentation! Not even in the same league as SIA or Cathay Pacific. One very good comparison is the Kuala Lumpur-Bangkok route between Malaysia Airlines and Thai Airways.
MAS (KL-Bangkok)
Thai Airways (Bangkok-KL)
QUOTE(cherroy @ Jun 8 2013, 10:52 AM)
From personal experience, MAS service is quite good generally.
But in financial market, or from shareholders pov, we are talking on profit that able to generate for the shareholders.
From consumer pov, best in service is the priority.
But best in service must be translating into best in profit as well. Stock market concern on profit only. Stock market doesn't care best in service if the company cannot deliver a profit.
Company needs to sustain itself through own operating revenue, company cannot rely of constant bail out, cash call, assistant from gov to survive over the long term.
That's why it is important to see the financial report that the company operating revenue > operating expenses.
This is the key and the one of most important figure.
MAS has such incompetent management. This was truly an airline that Malaysian can be proud of pre-Mr.019 but now... [speechless].But in financial market, or from shareholders pov, we are talking on profit that able to generate for the shareholders.
From consumer pov, best in service is the priority.
But best in service must be translating into best in profit as well. Stock market concern on profit only. Stock market doesn't care best in service if the company cannot deliver a profit.
Company needs to sustain itself through own operating revenue, company cannot rely of constant bail out, cash call, assistant from gov to survive over the long term.
That's why it is important to see the financial report that the company operating revenue > operating expenses.
This is the key and the one of most important figure.
I think MAS is in this circle, a circle where MAS is stuck in and it will always circling inside and Malaysian will see it make some decent net profit before we see its financial records being splashed with all red figures again.
QUOTE(gark @ Jun 8 2013, 11:49 AM)
Hah... for long haul i rather choose Air Asia X.. can save RM 1k++ per person for the same trip compared to Mas, that's already include buying on board meals. Yes the seat is a bit smaller, no entertainment etc but it is bearable for 8 hour flight.
After landing, check in hotel, get refreshed and go for a good meal at Michelin star restaurant with the money saved, more than enough to pay for it.
Isn't that beats any crap food/service from MAS which I have to pay so much higher?
That's why lost hope on MAS long ago already...
I personally do not like Air Asia. So for domestic flight, i tend to stick to MAS and now i have one more choice which is Malindoair. For international flight, i try my best to stick to Dragonair/Cathay Pacific and Silkair/Singapore Airlines.After landing, check in hotel, get refreshed and go for a good meal at Michelin star restaurant with the money saved, more than enough to pay for it.
Isn't that beats any crap food/service from MAS which I have to pay so much higher?
That's why lost hope on MAS long ago already...
QUOTE(JaeMi @ Jun 8 2013, 02:10 PM)
Fundamentally this is a very weak company. But then, this is the stock exchange we are talking about
Jun 8 2013, 04:19 PM
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