Just got my books, from order > process > dispatch > arrive, it took about 20 days.

I ordered about 10 books and I have received just 3 of them, they're not sent in bulk but each as individual conventional parcel, like this:

mine since 25th april till now, not yet arrive..

Hi, im from Kuching and I regularly order from BD if the books im looking for are not in AcmaMall.. Personally I like BD's service.. even though they mail books using normal AirMail (sometimes originating from the UK, sometimes from Belgium), the packaging are good enough to protect the books (envelope with bubblewrap inner layer, or box with bubblewrap if books are bigger)..

i have purchased up to 20 books so far, and i have received 19 of them. the one book i didnt receive was clearly overdue and since it is Airmail there is no way to track it. I've emaild BD and they are kind enough to offer either a refund or a new copy to be sent

ohya, even if you order more than 1 book in one single order, all books are sent individually.. so some may arrive earlier than others despite being in a single checkout/order.

P/S: BD used to include cool bookmarks back then, i got 3 Periodic Table bookmarks and a few recipes bookmarks.. funny cause I'm lecturing Chemistry as a job recently though, no bookmarks..

email them bro ..they will email back asking you to recheck.. ive done that with my missing book and i guess we must be honest to them when reporting that our local post office cannot find it.. which makes me wonder, do they have a limit to the 'resending' option per buyer so that nobody can abuse the system?

ya, they ask me to recheck at my local post office, but since i don't have the tracking num with me, usually the post office won't bother.

lucky for me my post office is nearby.. ya, the staff asked for tracking number, but after i asked if can check by address or name, they said not possible, but they did try to look in their store and confirm none addressed to me..

20 days or 20 working days?

20 days, and I still have 4 books more to wait. (rawr!)

Which post office did you go to? (I'm from the same town)

I never knew that we could check by name and always assumed that no tracking num = cannot ask them to check at all. I'm still waiting very long for some of the stuff I'm supposed to get from the US.


@ Savor_Savvy
You totally should email the BD folks. They usually respond quite fast and were quick to offer a resend/refund when I emailed them about a damaged book.

This post has been edited by Rogue112: Jun 2 2012, 02:05 PM

hi there i asked them if can check by name and they said cannot.. but the person at the counter did help me to look through (physically) parcels from UK/Belgium and he can't find any.. this is the Pending office, Pusat Mel.

I hv asked for a refund. From 25 april till now, no news yet. My first purchase and not a good one. Still waiting for the second book which was sent on the 12 may.


This post has been edited by Savor_Savvy: Jun 7 2012, 10:58 PM

That's unfortunate to hear.. i have received my replacement book 3 days ago..

maybe you can try email them again.. i think they will consider it lost if the book has not arrived 1 month after shipping..

that was quick...
i dunno what is wrong. the address that i put in sibu is within town area. i think must be lost. no sign of it, not even a notice from pos office. the second book, sent on the 12th may till now also hvnt arrived. i dont dare to buy from the website anymore.

I lost one of my books too (not receiving anything for 2 weeks, how saddening), will be visiting my nearby post office (call 1300-300-300 to find out) on Monday.

no worry, excellent service together wif free delivery fee .

I'm from Kuching, ordered 3 books on 26/5, until now has already received 2 books, one of them has got serious wrinkles on upper conner of book, have no idea what cause it...
I'm still waiting for the 3rd book, hope that I can receive it.

tat is quite unlucky of u for ur 2nd book..hope u recieve ur 3rd book soon

Email them to get either a refund or new copy of book.
They may ask for pics sometimes.

yeah if u reli not satisfied, then tats is wad u gona do lor.

finally, after 2 months++, i have received the book. but unfortunately, the parcel has been tampered with. apparently, someone has opened it up, and taped it back. but the book is in good condition. dunno which ******* deliberately opened it, and checked the contents inside, or he/she read it, im not sure. planning to pay bookdepository back my refund.