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 East Msian buying from BookDepository?, mind sharing your experience

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evanrue
post May 21 2012, 07:20 PM

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From: Kuching, Sarawak


Hi, im from Kuching and I regularly order from BD if the books im looking for are not in AcmaMall.. Personally I like BD's service.. even though they mail books using normal AirMail (sometimes originating from the UK, sometimes from Belgium), the packaging are good enough to protect the books (envelope with bubblewrap inner layer, or box with bubblewrap if books are bigger)..

i have purchased up to 20 books so far, and i have received 19 of them. the one book i didnt receive was clearly overdue and since it is Airmail there is no way to track it. I've emaild BD and they are kind enough to offer either a refund or a new copy to be sent smile.gif

ohya, even if you order more than 1 book in one single order, all books are sent individually.. so some may arrive earlier than others despite being in a single checkout/order.

P/S: BD used to include cool bookmarks back then, i got 3 Periodic Table bookmarks and a few recipes bookmarks.. funny cause I'm lecturing Chemistry as a job biggrin.gif recently though, no bookmarks..
evanrue
post May 21 2012, 07:22 PM

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From: Kuching, Sarawak


QUOTE(Savor_Savvy @ May 21 2012, 02:59 PM)
mine since 25th april till now, not yet arrive..
*
email them bro smile.gif ..they will email back asking you to recheck.. ive done that with my missing book and i guess we must be honest to them when reporting that our local post office cannot find it.. which makes me wonder, do they have a limit to the 'resending' option per buyer so that nobody can abuse the system? hmm.gif
evanrue
post May 23 2012, 09:47 AM

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From: Kuching, Sarawak


QUOTE(Savor_Savvy @ May 21 2012, 10:01 PM)
ya, they ask me to recheck at my local post office, but since i don't have the tracking num with me, usually the post office won't bother.
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lucky for me my post office is nearby.. ya, the staff asked for tracking number, but after i asked if can check by address or name, they said not possible, but they did try to look in their store and confirm none addressed to me..
evanrue
post Jun 5 2012, 10:12 AM

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From: Kuching, Sarawak


QUOTE(Rogue112 @ Jun 2 2012, 02:02 PM)
Which post office did you go to? (I'm from the same town)

I never knew that we could check by name and always assumed that no tracking num = cannot ask them to check at all. I'm still waiting very long for some of the stuff I'm supposed to get from the US.
@ Savor_Savvy
You totally should email the BD folks. They usually respond quite fast and were quick to offer a resend/refund when I emailed them about a damaged book.
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hi there smile.gif i asked them if can check by name and they said cannot.. but the person at the counter did help me to look through (physically) parcels from UK/Belgium and he can't find any.. this is the Pending office, Pusat Mel.
evanrue
post Jun 14 2012, 04:33 PM

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From: Kuching, Sarawak


That's unfortunate to hear.. i have received my replacement book 3 days ago..

maybe you can try email them again.. i think they will consider it lost if the book has not arrived 1 month after shipping..

 

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