Hey guys, I've been using Unifi since 11th February 2011, and suddenly today when I switched on the IPTV it didn't work, it's showing the errors:

ErrorCode: 102011

Failed to synchronize time. The TSTV feature may be unavailable.

and the error at the back is:

ErrorCode : 108001
The page cannot be displayed. Please reboot Set-Top Box.


So I called the dudes at Unifi, asked me to change the RJ 45 cable at the back with a spare one, still got the same problem, then he told me most probably my set top box spoil, and the warranty expired LAST MONTH. So he told me have to go buy new one from them, RM 450, I was like WTF? Then he told me on-site technician to come over and check also have to pay RM 50. THIS IS OUTRAGEOUS?! HOW COME IT COSTS SO MUCH? I turn the STB only about max 3~4 hours a day, when the TV is off, the STB is switched off also!!!! anyone with the same experience? saw a few threads like this but that guy told me have to pay RM 450 + RM 50!!!!

outrages

a conspiracy by tm to set the set top box to failed after passed warranty period

macam network problem saja

uish when i call telekom for their on site technician, they did not ask me for any rm 50 payment

I also experience this problem before. I just put the iptv lan cable at port no '4' at D-Link router and problem solve. Just search lowyat forum there many tips from forummer. Refer this site http://unifi.athena.my/index.php

Will be imposed in your bill without your knowledge I guess? If after 1 year warranty lah..


Got the problem fixed.. dunno why it randomly fixed itself without me touching it.

clearly it was the tm iptv networks problem....

luckily the router n btu is lifetime

dear duck

the router and hypptv stb is 1 year warranty

only the main modem is belong to TM

DECT Phone RM74 + RM50 labour
Residential/ Business Gateway RM120 + RM50 labour
IPTV Set-Top-Box (STB) RM400 + RM50 labour

NEW PRICING FOR UNIFI CPE REPLACEMENT

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform that effective 25 April 2012, we have revised the pricing for the replacement of UniFi Home and Business Customer Premise Equipment (CPE) upon expiry of the one (1) year warranty period.

The new pricing, for the equipment is as below

The above-mentioned CPEs also come with a one (1) year warranty which covers manufacturing defects and will be effective on the day the replacement is made. However, the warranty will not cover:

a) CPE that is faulty due to force majeure

b) CPE that is faulty due to customer negligence

c) CPE that is stolen / lost while at customer premise

However, TM wishes to highlight that the replacement charges will also apply to the replacement of CPEs that are still under warranty but replaced due to:

a) Customer negligence

b) Stolen / lost CPE while at customer premise

Please note that the on-site support charge of RM50 is still applicable on top of the CPE replacement charges. All charges will be reflected in the customer’s subsequent month bill.

We wish to inform that the CPE replacements (if required) will only be done by TM technical team at customer’s premise upon receiving a trouble report from TM UniFi Centre (TMUC). Therefore, customers are advised to lodge a report to TMUC should they face any trouble with their CPE. Do take note of the report number provided by our TMUC for your future reference.

Meanwhile, customers can contact TM UniFi Centre at 1 300 88 1221 or email us at help@tm.com.my for any further enquiries.

Thank you.

source

Working back after change port at router from port 3 to 1

Amazing. Just a switch of port a and it works! Thanks for the tips,

Amazing just a switch of port and it works now. Thanks!

glad to hear everything working..

but as far as i know, all device from Unifi are lifetime warranty. i've changed the BTU twice (after warranty period) and thats what they said to me.

BTU is lifetime warranty, the rest are not.