DECT Phone RM74 + RM50 labour
Residential/ Business Gateway RM120 + RM50 labour
IPTV Set-Top-Box (STB) RM400 + RM50 labour

NEW PRICING FOR UNIFI CPE REPLACEMENT

Dear Valued Customers,

Telekom Malaysia Berhad ™ is pleased to inform that effective 25 April 2012, we have revised the pricing for the replacement of UniFi Home and Business Customer Premise Equipment (CPE) upon expiry of the one (1) year warranty period.

The new pricing, for the equipment is as below

The above-mentioned CPEs also come with a one (1) year warranty which covers manufacturing defects and will be effective on the day the replacement is made. However, the warranty will not cover:

a) CPE that is faulty due to force majeure

b) CPE that is faulty due to customer negligence

c) CPE that is stolen / lost while at customer premise

However, TM wishes to highlight that the replacement charges will also apply to the replacement of CPEs that are still under warranty but replaced due to:

a) Customer negligence

b) Stolen / lost CPE while at customer premise

Please note that the on-site support charge of RM50 is still applicable on top of the CPE replacement charges. All charges will be reflected in the customer’s subsequent month bill.

We wish to inform that the CPE replacements (if required) will only be done by TM technical team at customer’s premise upon receiving a trouble report from TM UniFi Centre (TMUC). Therefore, customers are advised to lodge a report to TMUC should they face any trouble with their CPE. Do take note of the report number provided by our TMUC for your future reference.

Meanwhile, customers can contact TM UniFi Centre at 1 300 88 1221 or email us at help@tm.com.my for any further enquiries.

Thank you.

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