Hii..excuse me..My iphone 5 that i just bought in December 2012 started lagging and rebooting after i updated to ios 6.1.4..can i know whether this falls under 1-to-1 warranty or not??

thats a software issue, it will not be replaced.
suggest you to do a restore and see if theres a difference

yeap do a full restore n see how it goes

Nope. You won't get new unit. Replacement unit looks like new, but it's refurbished, or recond. Once followed a friend to berjaya Times Square to send his iPhone 4 for warranty because of speaker failure, and also send my cracked iPod touch over for a "new" unit (charged me rm300). What we got is refurbished unit, not in box, just nicely wrapped in plastic. Like new. No scratches at all.

i got problem with my iphone4s which is cannot use the wifi.. sometimes wifi cannot turn on and sometimes can turn on but cannot find any wifi signal.
is it hardware problem or just os problem?
my phone still got warranty until 3/8/13.. i can get replacement 1 on 1 on the spot?

Any idea or experience?

Cannot turn on (wifi greyed out)? If yes, its hardware problem.
Send for warranty claim but not sure if you can get 1-1 on the spot. Normally will take around 1-2 weeks.

yes i google and the problem called WIFI GREYED OUT..
Wow need 2 weeks to wait, can i request for temporary phone from them? i dont have any extra phone with micro sim.. And very3 lazy to buy sim cover.

Just send it for claim or else its going to cost you couple of hundred to fix it.
Don't think they provide temporary phones. Just get a mirco sim to normal sim adapter for maybe 5 bucks and use it.

hahah ok thanks for great info and great suggestion..

Thanks bro..

Facing the exact issue. Lodged a report in Maxis Sunway Pyramid last Tuesday (25th June). My phone has an Apple warranty of up to July 13th. But according to Maxis's system, their internal expiry was set at June 14th. A diligent employee named Nordon is handling my case. However I have not got a response so far. Fingers crossed.

It seems that software update 6.1.3. messes up the wifi. A quick browse in the Net showed that tonnes of users are facing the same issue.
Link 1
Link 2

Another one of Apple's screw ups perhaps, best part is, they're not admitting it. It is no wonder their stocks fell from USD 700 to below USD 400 in less than a year. No more Apple for me after this.

This post has been edited by GeneNg: Jun 30 2013, 08:14 PM

Just sent my iphone 5 to warranty due to sleep button got problem. Tuesday sent to TTDI Maxis centre and get a new one yesterday. Just took me 3days to get it done.

definitely not a new one, it's refurbished set. casing is new, but inside was old...

Ok la everything is new, only logic board is carried over.

guys, i bought ip5 from forumer.
Checked online that it is still under warranty.

Called QCD to check the serial number, they said it is a Maxis Unit.

Can i claim warranty without the WARRANTY CARD? and i have no the ORIGINAL OWNER?.

PLease advise

I got new set from celcom after two claims warranty
First i need to wait 1 month for refurbished set
Then the refurbished set got screen problem, so i go rage at celcom centre, call their customer service , contact them online coz the service centre said i might be need to wait another 1 month, so after 5 days they call me and give me new from box , back home check not refurbished set and my warranty start on the day i claimed the phone (i bought at december but the new replacement set says march2014)
I guess im just lucky

My sister recently claimed from maxis under the 2 year warranty program.
Got 1 to 1 but obviously it was a refurbished unit.
Even checked the model code to identify the country the refurbished set was from and found it to be from Hong Kong.

what is QCD ?

Apple Authorised Service Provider

i just bought Iphone 5s last week. When I plugged in the earphone, only right side is working while the other one not functioning. I just realized this problem few hours ago(because this is d first time I tried to plug in the earphone after I bought it under Maxis). I've tested the earphone to other device, both right and left earphone are functioning very well. So that means my earphone is not the main problem but the Iphone is. Can I claim the warranty so that everything will be ok again?

This post has been edited by gamaliel: Dec 23 2013, 12:16 PM

camera no longer able to focus. its not a software issue as i have fully wiped the device and also tried different version of IOS.

am i eligble for 1 to 1 exchange? i do not want to leave my phone with them as i am leaving the country next week for studies.