Aug 15 2017, 04:11 PM
QUOTE(annoymous1234 @ Aug 14 2017, 06:20 PM)
Hi guys, I need help. 2 months ago I sign up a insurance/investment package that involved AIA and public bank. Normally this kind of thing allow us to cancel within 15 days after receiving the policy, with I did. I even got the cancellation ID from AIA. however they have been delaying my refund that I have paid during signing up. Made numerous calls to public bank and AIA but they keep giving excuses! Till date they owe me almost rm2k! Is there any place which I can file a official complaint like through bank negara? Can bank negara help in this?
You can try writing in to AIA for a written response, and then follow up from there. Banks only cross-sell insurance, they aren't really handling the insurance. So it's best to liaise with AIA directly, and get a written trail and work to resolve it from there.Hope this helps.
Cheers.
This post has been edited by ssh2222: Aug 15 2017, 04:17 PM
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