QUOTE(maraippo @ Apr 11 2016, 03:23 PM)
Hi, want to ask question. Last month my sister went to Prince Court to get warded after clinic doc ask go to hosp cos need further treatment.
Waiting from 2PM then 9PM only get approval from prudential.
Why is it taking so long?
My agent say hospital queuing is long.
But the staff there told me prudential now very long need to wait. Other insurance process can get faster.
Donno who to belip. I tend to believe the staff more cos they are handling it everyday...
Can advise?
This is very simple to answer.
Just turn your medical card and check the telephone number on the back.
These are the number of the hospital admission agency number.
Different insurance company contracted admission service to this kind of company.
So basically admission to hospital is their service, nothing to do with agents. That's why medical protection got card and not life, 36CI or PA.
Insurance company will pay a sum to this company yearly to provide admission service for you.
As my exploration so far only SOS and AA.
FYI, these company will pay or refuse to pay for the hospitalisation cost first, then claim it from your insurance company.
When your coverage too small, they will inform hospital and hospital will ask you to pay first. Most of the time when insured person requested to put deposit, first thing they do is to call their agents...then agents will ask them pay first and assist to reimburse but mostly failed to..end up telling media insurance company cheat and promised yourself never buy insurance again.
Back to the card, if the number is toll free, then it take longer time.
If the number is not toll free, means it's direct line. Then take shorter time.
Not many insurance company pay for the package of direct line.
These agency also verify the hospital bills before claim. If their found the charges far too much from the rate, they may refuse to pay that particular item,
There are some insurance companies don't engage such service, then you will have a lot more problems compared to those who engaged.
This agency also cover your international emergency evacuation service. Some insurance company only get rm 100k per case and some pay usd 1 mil per case.
Sorry for the long sharing