I have an old investment-linked policy with PruBSN Takaful. I recently switched to another insurance provider, and during the switch, I did not pay my Prudential policy for a few months. Now that my new insurance's waiting period is over, I want to surrender the Prudential policy. I called the customer service (I have no agent as my Prudential agent already quit), and she said that I need to fill in 3 forms and come to the nearest branch. One of the form is authorization to use cash value. It turns out that I have not authorized Prudential to use my cash value if I did not pay the monthly premium.

My question: When surrendering, do I need to pay the outstanding premium for the months which I did not pay? If I sign the form to authorize deduction from cash value, I think they will deduct the outstanding from my cash value before giving it to me.

How long does it usually take to process my surrender application? I surrendered my policy at PJ branch on 6th July, but my certificate is still active as of now when I check online.

I see. I thought they will call me if there is any issues. Guess I need to go there again.

I see. I guess that's why no one contacted me since I don't have any agent (my former agent quit, but he's still my agent according to the system). Thanks for the info anyway.