I have a question want to ask the masters from the Prudential.

I have a Prudential Insurance that I bought 6 years ago. Currently I want to upgrade my plan to a better plan.

But I found myself difficult to communicate with my current Prudential agent that sold me the plan 6 years ago.

My situation happen like this.

I am a University graduate and working in financial industry for many years. So I have the knowledge and background in the financial products. My insurance agent not even graduate from SPM.

Last few days, I called up my agent saying that I want to upgrade my current plan.

First day, he came to my house. He spend 4 hours to talk, talk and talk. I found myself difficult to understand what is he talking about? Many of the things I already knew as I have friends who are agents from other Insurance Company. I told him what I want and what are my concern. But he told me his things and not straight away answer to my questions. At the end he told me this is his things and this is my things and ask me to sum it up. What is this???? He is unable to answer to my questions and not paying attention to my concern.

My younger sister and mum also interested to buy the insurance from Prudential. But he came up a plan that is so expensive for both of them. And my new plan also very expensive. This make my younger sis not happy with it.

At the end, he say he need to come to my house the next day as his things not yet finish. So, the second day, he came again for 3 hours and continue his talking. I was a bit lost my patience and tell him plz listen to what are my concerns and what are my questions. But he still continue his talking. This really make me . At the end he only make me to have more doubts and more questions. Also it's seem that many things he is trying not to let me know. He seem not honest to me. After so long he's talking, I not even know the name of the plan he is recommend to me.

If i am not satisfied with my current agent, can I know how many time do Prudential will allow me to change my agent? Can I change my agent until I am satisfied with it? Plz help. Thanks.