It is not uncommon to have problem but this case is unbelievable. When there is a dispute I usually say forget about whose mistake is that, now what it takes to fix the problem, how much? Then we come to an agreement and share the cost and details material and schedule the time of completion and penalty for late delivery/job completion at stages, take pictures where applicable and with reasonable explanation I forgive the penalty but I will not pay this extra till it is completed also stated in the agreement. It this way, all are happy. Win some lose some. Sometimes we have to pay for our own mistake. Our mistake is choosing the wrong guy for the wrong job, but life has to carry on and move forward.

Werdna, What's go around comes around. Today they did this to you, as of now they, all of them who are involved in this, are and forever will not get our business and support. Not making a customer happy is a great lost to any business.

You have my support 101%, am with you, we are all customers.